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1,633 reviews

Time Warner Cable Employer Reviews

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Great Benefits
Customer Service Specialist (Former Employee), Greensboro, NCJuly 11, 2014
Benefits are great! Include free cable and internet. Medical covers employees' partners. The work can be difficult especially when working with difficult customers.
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Fortune 100 Company committed to merger
Inbound Sales Representative (Current Employee), Akron, OH/Columbus, OHJuly 11, 2014
As an inbound sales representative. I take sales calls and work hard to assist customer with billing and technical issues. Immediate supervision was of great assistance when needed. The company is in the midst of a merger and is working toward their shareholders profits rather than continued success as a company.
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Busy daily
Customer Service Professional, Time Warner Cable (Former Employee), Greensboro, NCJuly 10, 2014
Pros: bonus & sales
Cons: higher management, irate customers daily, harder for advancement
High call volume & traffic calls........Handle a variety of all types of calls from sales to services and high level of complaints.
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Great people and great enviornment
CSR (Former Employee), San AntonioJuly 10, 2014
It was a great place to work aside from a few mishaps with management and trainers.
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Time Warner Cable
Cable Internet Technical Support Agent (Former Employee), San Diego, CAJuly 10, 2014
• Provided on-call telephone support for cable Internet, digital television, and digital phone subscribers in the San Diego County, and Palm Desert areas.
• Resolved and/or escalated over 70 customer trouble tickets per day using remedy trouble ticket software.
• Monitored and collected data regarding the scope and severity of service outages.
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Like all companies
Analyst (Current Employee), Charlotte, NCJuly 9, 2014
Like all companies in the industry. There are good and bad things about working for any company.
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Good Job
Retail Sales Manager (Current Employee), Mid OhioJuly 8, 2014
This company I have been with for 7 years. Great benefits and extra perks awesome insurance and pension. I have felt a lot of advancement opportunities within the company.
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Good benifits
Customer Service Representative (Former Employee), Zanesville, OHJuly 8, 2014
customer service calls are one after another, can be exhausting but overall good company
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Great Place To Grow
Billing and Repair Advanced Service Specialist (Former Employee), El Paso, TXJuly 8, 2014
Pros: tons of room for growth
Cons: stressful
At Time Warner Cable there were tons of opportunities for growth. The benefits were out of this world. I have yet to find a company with better benefits. Most of the management is very down to Earth and they keep you updated on all changes and issues. Communication with management is great. I loved working at Time Warner Cable. Although, the call center – more... environment can be very stressful. Time Warner Cable tries to find ways to make it more fun and enjoyable with incentives, contests, and prizes. – less
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Good place to start a career
Customer Care Representative (Current Employee), Flushing, NYJuly 8, 2014
A good company to start a career with. Very big on educating employees. Friendly work atmosphere.
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Customer Service Rep
Customer Service Representative (Former Employee), Kettering, OHJuly 8, 2014
The company doesn't offer much room for growth nor advancement. Favortism was shown within management.
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The company does not value its employees
Network Surveillance Specialist (Former Employee), Columbus, OHJuly 7, 2014
Pros: major discounts on services
Cons: corporate yes-man bottleneck
The pay and benefits are so great at TWC that it's hard to be wiling to give that up. However, the company itself is a terrible place to work. TWC makes such a big deal out of being diverse, but there is a major lack of women in leadership positions. TWC's good diversity ranking comes from the customer service representatives, not other staff. Being – more... a woman in a professional capacity and being paid equally to men is as rare as a unicorn. The glass ceiling definitely exists there. If you aren't a "Yes Man" -- emphasis on the man -- you aren't being promoted. Drinking buddies get promoted to incompetence while a great brain drain has been taking place with people dissatisfied with the deaf ears of corporate and the nepotism of the workplace. Avoid unless you are one of the few people that can completely separate work and home life. I wanted to live to work, not work to live. – less
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Busy work environment, large quantity of inbound customer service calls
Account Spec I (Former Employee), Raleigh, NCJuly 7, 2014
Answered questions regarding billing procedures and/or problems. Corrected errors or discrepancies on customer billing charges as necessary. Accurately prepared itemized statements and understood, and explained ledger. Provided level I technical support to correct problems with high speed cable internet, digital telephony services, and cable television – more... service. – less
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If you like moral dilemmas with lack of leadership
Customer Service Representative (Former Employee), Morrisville, NCJuly 7, 2014
Pros: free phone, cable and high speed internet
Cons: management
Then this is the job for you. Management is very poor, and there is an extreme lack of leadership. There are many complex systems upon which you utilize to perform essential job duties - many of these systems you self learn as training for the job doesn't fully dive into all functions of these systems.

If you love selling internet to folks, especially – more... the elderly, knowing that they have no computers or wifi connected devices under the guide of getting a better deal so that YOU can pad your pay check with commissions to make up for the very meager hourly salary you make then this is the job for you.

Please keep in mind: if you enjoy hard work, if you are an ethical person, if you seek knowledge and assistance from the management team then you probably wont make it very far. – less
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Hoirrible company to work for
Cable Technician IV (Former Employee), Vestal, NYJuly 6, 2014
Pros: zero you get screwed on a regular
Cons: you get screwed out of monthly bonuses, can not call in sick more than twice in a 6 month period, or you get written up. the list goes on and on
I had worked there for 9 3/4 years as a technician and every year of employment things got worse. Management here is a joke and any concerns or issues you have always fall on deaf ears. This company cares zero about its employees and only about lining their pockets. All they do is set you up for failure and then come down hard on you when you don't – more... "meet or exceed" your monthly goals which are completely unrealistic in the first place. If you want to be treated like dirt then this is the company for you.. – less
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Dont recall
Customer Service Representative / Sales (Current Employee), Staten Island, NYJuly 6, 2014
Dont recall its was a long time ago. Handles Sales , department inventory, remodels, and productivity
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Retail Representative/Customer Service
Customer Service/ Retail Representative (Former Employee), 4160 S Padre Island DrJuly 6, 2014
Pros: great sales rep and customer services
Answered calls on a hourly basis
Set up cable ,phone and internet
Assisted customers with billing and technical issues
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A very competitive market place.
Direct Sales Rep (Current Employee), Findlay, OHJuly 3, 2014
Pros: working your own hours, setting your schedule to be successful.
Cons: working in the weather, even during the bad winters.
Working leads, and door to door sales.
I work with little support from management.
You are in control of your own paycheck.
I love being in the outdoors, and satisfing customers needs.
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Good commission
Customer Service & Sales Representative (Former Employee), Staten Island, NYJuly 3, 2014
Commission is the only benefit working there. There is so much you have to do and say per call. Customer can tell its scripted and just rip you apart. When is then your fault and is counted against your performance.
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great interaction with the co workers
Outbound Sales Representative (Former Employee), Raleigh, NCJuly 2, 2014
Pros: lots of incentives
Cons: meeting quota
nice pace laid back kind of work..the best place for growth in a company , wouldnt want to be anywhere else

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

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