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Time Warner Cable
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2,242 reviews

Time Warner Cable United States Employee Reviews

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Fun to work at- has a gym and cafe.
Inbound Sales Representative (Former Employee), IrvingApril 23, 2015
Pros: Free lunches and cable and int.
Cons: high stress and demand
I loved it but the chance to advance is slim to none and they dont really make you feel like they care. Will fire you in a second for literally ANYTHING.
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fun workplace
Call Center Representative (Former Employee), Flushing, NYApril 22, 2015
fun workplace great job to keep you in shape unload truck pack shelves pack store great management great cow worker,hardest part of the job was dealing with lazy coworkers
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Summary
Customer Service Rep (Former Employee), Canton, OHApril 22, 2015
My job description at Time Warner was Inbound Tier 1 Customer Service Rep. A typical day, we provide customer service as well as upselling customers. Resolving billing, technical and customer support.
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Great place
Tier 3 - Advanced Repair Technician (Current Employee), Austin, TXApril 22, 2015
Great place to work, great benefits, Great coworkers, Great schedules. Personal Workspace, Breakroom, nearby businesses, good parking.
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Lots of changes on the fly
Senior Service Specialist (Current Employee), New York, NYApril 21, 2015
Clock in, review all emails, communicate to customer service and sales reps any new changes.

Review inventory, stock or if anything is missing

Go over files to see if there is any corrective action needing to be distributed or employee's needing coaching

Conference calls and meetings

Accounting from previous nights numbers
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Great Company
Customer Service Representative (Current Employee), Charlotte, NCApril 21, 2015
TWC is a great company to work for. The benefits are great and the pay scale is ok but there isn't much room for advancement.
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self managed work on a day to day basis
Field Technician level 2 (Current Employee), Racine, WIApril 21, 2015
Pros: self managed, company vehicle, changing workplace
Cons: shift times/hours, miscommunication between departments.
Time Warner is an ever changing workforce. there are many pros, and cons in my current position. The biggest positives are the company vehicle, and the technical applications on work.
The biggest cons are the departmental miscommunications, and the shift/hours.
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Retention
Retention/Customer Solution (Current Employee), Milwaukee, WIApril 21, 2015
Sale sale sale word play is everything, tough but rewarding. benefits are great. I really enjoy the challenge on a day to day basis.
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Bait and switch
Data Center Tech Lead / Project Manager (Former Employee), New York, NYApril 21, 2015
I was hired as a contractor to perform a specific job. I ended up being pressed into a completely different position from what my contract was for.
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explore opportunites
Customer Service Specialist (Current Employee), Flushing, NYApril 21, 2015
no comment,, some room for growth.. great company .improvement on employer and employee relations. Good compensation if you are just starting your adult life.. However you must be in good company to get growth ..Customer service
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Can't Complain
Fiber Technician (Current Employee), Greensboro, NCApril 19, 2015
Pros: All services are free (cable, internet, phone, security)
Cons: stagnant pay
Time Warner is a nice place to work. I can only speak for the departments I work in, but depending on your job the pay may not be commensurate with the title or responsibilities. Outside of that little bit the company has great benefits.
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It's your call
Customer Service Representative (Current Employee), Middletown NYApril 18, 2015
Pros: Green Time, Bonus Pay, Raffles
Cons: Shift Bids
It's very hard to keep up with the constant changes in this industry. The hardest part is navigating through all the screens an know what it all means while your being cursed out over an outage that you have no idea why it happened. Because we live in the "I wanted it now" world people today have lost their minds. Supervisors have your back and are very supportive here. They know the public is hard. The most enjoyable part of the job is leaving for the day and Green Time!!! When it's slow which is rare, you can send an email to leave early but it's first come first serve. It is what you make here. You can make a lot of money here as well. They have many incentives. Not easy on a daily basis that's where the supervisors come in. They are like your own personal PR person rooting for you and guiding you. They want you to strive! If you do they do! OH yeah I forgot, shift bids, you will be working a shift you like for 6 months then whamo! You have to try to bid for it again or it might not be there all together! Now you have to rearrange your whole life again! Benefits are great. Great coaching skills they give you with regards to customer services that can take one far either in or out of this company. Treat workers with respect, fun atmosphere, challenging. If you can handle constant change and the screaming public and trying to sell at the same time then get a therapist and sign up!!
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Free internet and cable
FIELD TECHNICIAN (Former Employee), Carlsbad, CAApril 17, 2015
a Typical day was meeting new people, going into their homes and installing a service of some kind
I learned a lot about internet wifi TV cable and phones
Management was good for a huge company
Co-workers were excellent very friendly group of people
Hardest part of job was going into attics and underneath houses
The best thing about the job was getting the job done getting that sense of accomplishment and fullfillment
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Productive and fun place to work with
Abinitio Developer (Current Employee), Charlotte,NCApril 16, 2015
Nice place to work with. Very good work culture and coworkers are very supportive. Crucial deadlines but can be managed.
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Summary
Inbound sales agent (Current Employee), palm desert, caApril 16, 2015
Pros: Free Lunches
Cons: Not family friendly
Start the day off taking sales calls then later in the day customers who are canceling will call in. Calls are based off of position but always get calls that we do not handle as a team which affect our commission pay out. Commission goes up and down depending on type of calls. High Expectations without any help
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Great Benefits
Customer Care Associate (Former Employee), Ontario, CAApril 16, 2015
The service that is provided to customers via cable service needs to be updated. Makes the working enviroment harder for the employees to ease the customers, the pay does not fit for the type of service that is needed for Time Warner Customers
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Decent place to work, have to enjoy the cable life
Cable Technician (Current Employee), Austin, TXApril 15, 2015
Pros: Lots of overtime.
Cons: Low pay to start off, poor training and possibly hazardous work environment
Poor training and management. Decent pay with opportunities for raises based on merit and passing tests. Long days if you get the 10 hour shifts. Working outside in jeans means you sweat a lot in the summer.
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Gym and pool table. Beautiful Building
Retail Partner Account Executive II (Former Employee), San Diego, CAApril 15, 2015
Monitor everything that you do.
Very controlling place with no freedom.
Good co-workers.
The hardest is the productivity score card that rates your job. Going to the restroom affects it.
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Fast Paced Environment with great benefits
Account Consultant (Former Employee), San Antonio, TXApril 15, 2015
Pros: Great Benefits and Compensation
Cons: Revolving door and lack of job security
Time Warner Cable is very structured in its processes. Its ability to train, compensate , and evolve is very strong. You are always on your toes. I do not believe the company is very focused on the individual employee and more so on rapid expansion and the bottom line dollar. I am looking for a company that is driven and cares about the foundation of its infrastructure. The employee.
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Productive and fun place to work focused on achieving goals
Inbound Sales Representative/Team Lead (Former Employee), Irving, TXApril 15, 2015
Pros: Workplace environment, Compensation, Incentives and Benefits
Cons: Micromanaging
For an inbound call center, a typical day at work consisted of answering calls from potential customers that were interested in Cable, Internet and Home Phone service and use selling techniques to close the sale. As a Team Lead a typical day consisted of assisting coworkers with any issues that may arise whether it be a call escalation, order entry or help in closing the sale. One thing I learned working for this company was how to handle calls in the most efficient way to maximize the number of inbound calls received each day but still follow the company guidelines. The management team was excellent in helping each team member to achieve their monthly goals by providing coaching opportunities and providing a stress free environment to keep members motivated and focused on goals. Co-workers were a joy to work with. They understood the meaning of working as a team. Coworkers were always eager to provide help and encouragement which made to workplace more enjoyable. The hardest part of the job was, at times, the work hours and having to deal with irate customers. But, the incentives and compensation made up for it. The most enjoyable part of the job was knowing you were a part of a company that was clear on their mission and goals and employees were made to feel important to the benefit and direction of the company.

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

Time Warner Cable Salaries

Customer Service Representative
$28,000 per year
$12.00 per hour
Inbound Sales
$44,000 per year
Direct Sales
$50,000 per year
Customer Care Supervisor
$33,000 per year

Time Warner Cable Photos

One of our amazing Field Techs getting ready for his day.
On my way to the next job site.
Maintenance and operation of TV Broadcast equipmen