Pros: Workplace environment, Compensation, Incentives and Benefits
For an inbound call center, a typical day at work consisted of answering calls from potential customers that were interested in Cable, Internet and Home Phone service and use selling techniques to close the sale. As a Team Lead a typical day consisted of assisting coworkers with any issues that may arise whether it be a call escalation, order entry or help in closing the sale. One thing I learned working for this company was how to handle calls in the most efficient way to maximize the number of inbound calls received each day but still follow the company guidelines. The management team was excellent in helping each team member to achieve their monthly goals by providing coaching opportunities and providing a stress free environment to keep members motivated and focused on goals. Co-workers were a joy to work with. They understood the meaning of working as a team. Coworkers were always eager to provide help and encouragement which made to workplace more enjoyable. The hardest part of the job was, at times, the work hours and having to deal with irate customers. But, the incentives and compensation made up for it. The most enjoyable part of the job was knowing you were a part of a company that was clear on their mission and goals and employees were made to feel important to the benefit and direction of the company.