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2,231 reviews

Time Warner Cable United States Employee Reviews

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  • Job Work/Life Balance
  • Compensation/Benefits
  • Job Security/Advancement
  • Management
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Job Work/Life Balance
Compensation/Benefits
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Management
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It's your call
Customer Service Representative (Current Employee), Middletown NYApril 18, 2015
Pros: Green Time, Bonus Pay, Raffles
Cons: Shift Bids
It's very hard to keep up with the constant changes in this industry. The hardest part is navigating through all the screens an know what it all means while your being cursed out over an outage that you have no idea why it happened. Because we live in the "I wanted it now" world people today have lost their minds. Supervisors have your back and are very supportive here. They know the public is hard. The most enjoyable part of the job is leaving for the day and Green Time!!! When it's slow which is rare, you can send an email to leave early but it's first come first serve. It is what you make here. You can make a lot of money here as well. They have many incentives. Not easy on a daily basis that's where the supervisors come in. They are like your own personal PR person rooting for you and guiding you. They want you to strive! If you do they do! OH yeah I forgot, shift bids, you will be working a shift you like for 6 months then whamo! You have to try to bid for it again or it might not be there all together! Now you have to rearrange your whole life again! Benefits are great. Great coaching skills they give you with regards to customer services that can take one far either in or out of this company. Treat workers with respect, fun atmosphere, challenging. If you can handle constant change and the screaming public and trying to sell at the same time then get a therapist and sign up!!
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Free internet and cable
FIELD TECHNICIAN (Former Employee), Carlsbad, CAApril 17, 2015
a Typical day was meeting new people, going into their homes and installing a service of some kind
I learned a lot about internet wifi TV cable and phones
Management was good for a huge company
Co-workers were excellent very friendly group of people
Hardest part of job was going into attics and underneath houses
The best thing about the job was getting the job done getting that sense of accomplishment and fullfillment
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Productive and fun place to work with
Abinitio Developer (Current Employee), Charlotte,NCApril 16, 2015
Nice place to work with. Very good work culture and coworkers are very supportive. Crucial deadlines but can be managed.
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Summary
Inbound sales agent (Current Employee), palm desert, caApril 16, 2015
Pros: Free Lunches
Cons: Not family friendly
Start the day off taking sales calls then later in the day customers who are canceling will call in. Calls are based off of position but always get calls that we do not handle as a team which affect our commission pay out. Commission goes up and down depending on type of calls. High Expectations without any help
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Great Benefits
Customer Care Associate (Former Employee), Ontario, CAApril 16, 2015
The service that is provided to customers via cable service needs to be updated. Makes the working enviroment harder for the employees to ease the customers, the pay does not fit for the type of service that is needed for Time Warner Customers
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Decent place to work, have to enjoy the cable life
Cable Technician (Current Employee), Austin, TXApril 15, 2015
Pros: Lots of overtime.
Cons: Low pay to start off, poor training and possibly hazardous work environment
Poor training and management. Decent pay with opportunities for raises based on merit and passing tests. Long days if you get the 10 hour shifts. Working outside in jeans means you sweat a lot in the summer.
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Gym and pool table. Beautiful Building
Retail Partner Account Executive II (Former Employee), San Diego, CAApril 15, 2015
Monitor everything that you do.
Very controlling place with no freedom.
Good co-workers.
The hardest is the productivity score card that rates your job. Going to the restroom affects it.
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Fast Paced Environment with great benefits
Account Consultant (Former Employee), San Antonio, TXApril 15, 2015
Pros: Great Benefits and Compensation
Cons: Revolving door and lack of job security
Time Warner Cable is very structured in its processes. Its ability to train, compensate , and evolve is very strong. You are always on your toes. I do not believe the company is very focused on the individual employee and more so on rapid expansion and the bottom line dollar. I am looking for a company that is driven and cares about the foundation of its infrastructure. The employee.
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Productive and fun place to work focused on achieving goals
Inbound Sales Representative/Team Lead (Former Employee), Irving, TXApril 15, 2015
Pros: Workplace environment, Compensation, Incentives and Benefits
Cons: Micromanaging
For an inbound call center, a typical day at work consisted of answering calls from potential customers that were interested in Cable, Internet and Home Phone service and use selling techniques to close the sale. As a Team Lead a typical day consisted of assisting coworkers with any issues that may arise whether it be a call escalation, order entry or help in closing the sale. One thing I learned working for this company was how to handle calls in the most efficient way to maximize the number of inbound calls received each day but still follow the company guidelines. The management team was excellent in helping each team member to achieve their monthly goals by providing coaching opportunities and providing a stress free environment to keep members motivated and focused on goals. Co-workers were a joy to work with. They understood the meaning of working as a team. Coworkers were always eager to provide help and encouragement which made to workplace more enjoyable. The hardest part of the job was, at times, the work hours and having to deal with irate customers. But, the incentives and compensation made up for it. The most enjoyable part of the job was knowing you were a part of a company that was clear on their mission and goals and employees were made to feel important to the benefit and direction of the company.
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A OTHER CALL CENTER
Customer Service/Technical Support/Sales (Former Employee), El Paso, TXApril 14, 2015
Pros: GREAT PAY!!!
Cons: BAD MANAGEMENT AND NO JOB SECURITY
Bad Management all they care is about numbers and goals don't care if you quit or get fired, you get 5 chances then you get fired and they pack you a white box with all your stuff so everyone could see that you got fired. No job security and bad work place to work!!!
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Fast paced enviornment
Retention Representative (Former Employee), Culver City, CAApril 14, 2015
Pros: bonuses
Cons: to many changes in commission structure
Fast paced environment with lots of great training techniques and ability to use those techniques to ensure the save. My supervisor was a great person who helped out her team to ensure we were all successful..
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Good Enviornment
Retention Specialist (Former Employee), Milwaukee, WIApril 14, 2015
I really enjoyed working at Time Warner Cable. It was a nice place to work and the employees were more than welcoming. Working at Time Warner Cable you are able to move up within the company if this is the specific field that you were interested in working in. There are a lot of opportunities to gain bonus pay and commissions.
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Slow with Advancement
Cable Technician (Former Employee), Kansas City, MOApril 13, 2015
Outside all the time in all types of weather.
Learned the technical side of cable
Arrive at your first job at 8:00am. Last job would not have a true end time, you are just there till the job is completed
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Great Company
Dispatcher (Current Employee), Milwaukee, WIApril 12, 2015
this is a great company to work for. Pay could be better but besudes that the structure is good. A lot of changes are happening daily so being able to adjust is going pretty well.
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call center
Technical Support Agent (Former Employee), TECHApril 10, 2015
very fast paced enviornment and handeling so much at th3 same time, make sure you plan out your week so that you dont fall behind. also make sure you stay current on your new tech,
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It works for some people
Retention Specialist (Current Employee), Austin, TXApril 10, 2015
Pros: The bonuses can be great
A typical day at this workplace, is stressful. While i love to bonus an be financially stable, I love to be happy and enjoy happy people. I enjoy meeting new people and being able to help while not having to decide between my lively hood an being human. The money can be great when they allow you to make it. I recommend the job for people who do not have small children or children in sports.
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Great place to work if you have good management
Project Manager (Current Employee), Morrisville, NCApril 9, 2015
This is great place to work if you have good management, the day to day is long 8 to 10 hour days. Co workers make the day easier.
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Great company
Account Manager 2 (Current Employee), Lexington, KYApril 9, 2015
Very helpful management and account teams. I really enjoyed my on-boarding. After the fact I was given freedom to sell my own way.
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Tough place to work
Executive Assistant (Former Employee), Cleveland, OhioApril 9, 2015
You will work hard and be able to advance at your own pace. Management will treat you well if you work hard. I do not want to do this.
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It's okay
Dispatcher (Current Employee), Corpus Christi, TXApril 8, 2015
Pros: hour lunch, benefits
the benefits are great and that is the only thing that keeps people there. The pay is okay. I've been with the company for over a year and not even doing the job I was hired on to do and got a terrible raise. No one is on the same page, ever. If you're not a "favorite" you will always be in the wrong. No matter how right you are

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About Time Warner Cable

Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. – Read more

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Time Warner Cable Salaries

Customer Service Representative
$28,000 per year
$11.78 per hour
Inbound Sales
$42,000 per year
Sales Representative
$40,000 per year
Customer Care Supervisor
$32,000 per year