Level 1 Tech Support / Customer Care (Former Employee) – Blue Ash, OH – July 25, 2016
On a typical day I provided tech support to customers and techs in the field as well as customer service and account information. During my time there I really learned how to deal with difficult customers and situations due to the nature and atmosphere of the job. In my opinion the management definitely left something to be desired......they were either micro-managing unnecessarily or unable to manage or provide answers to questions to the people that were on their team. I didn't have any problems with the co-workers. The hardest or should I say the most frustrating part of the job to me was achieving the advancement that I was looking for. The most enjoyable part of the job for me was being able to share the knowledge and experience that I'd gained during my tenure with the company to assist co-workers and customers in resolving their technical and account issues.
Dispatcher 4 (Current Employee) – San Antonio, TX – July 25, 2016
I started as a dispatcher for TWC back in november of 2015. The career progression is great. As long as you apply yourself and show your sup that you are pushing as hard as you can. Your progression will follow. I've gone from 13.00 to 18.00 in less that a year. So if you can dedicate yourself, then the rewards will follow.
Payment services (Former Employee) – San Antonio, TX – July 21, 2016
I'll start by saying 2 years of hard work and effort gone down the drain! Turned in my resignation and not one manager or supervisor even questioned why. My mind was made up but I atleast wanted to say why. The management in this department was so unprofessional that all I got was thanks enjoy your life in those exact words. The manager had snuck out the door said nothing to me for two weeks. I finished my shift and left. That's how TWC thanks you for coming to work!
Customer Care (Current Employee) – Buffalo, NY – July 21, 2016
Does not invest in employees i have worked here over 3 years on phones with the highest degree and yet every position applied to i have not been approves for. So if your looking to grow within your profession you may want to reconsider but great job for customer service and several other potions.
A lot of good talent, would like to have seen career pathing more from this company. Work life balance could be better, the company is under new management which seems to be a step in the right direction.
Productive and interesting work environment full of adventure.
Field Technician (Former Employee) – Los Angeles, CA – July 18, 2016
A typical day at work was always an adventure, because you never knew what to expect.I learned how to come out my shell through all the customer contact that I made on the daily basis. Management usually were supportive of us technicians, and had faith in us, because we managed our own time. My co-workers were great team players. The hardest part of the job was predicting how a route was going to go. The most enjoyable part of the job was the fact that I was like my own boss in the field.
Tier 3 Technical Support (Former Employee) – Charlotte, NC – July 18, 2016
The typical day at Time Warner Cable consisted of taking at least 80-100 calls per day. I learned that you can be efficient and productive at the same time. Time warner promoted internally prior to external' therefore, my co workers were always opting out for other positions to give the call center environment a rest.
The management team was awesome, because they were always available via phone or online chats.
The hardest part of my job doing troubleshooting with a customer that was tech savvy.
The more enjoyable part of my job was selling, additional services to existing, and new customers, and explaining the benefits.
Customer Service Representative (Current Employee) – Florence, KY – July 18, 2016
The job is okay but it seems like the management picks and chooses their favorites. Certain people can get away with something but if someone they do not like does the same thing then the consequences are different.
Direct Sales Representative (Current Employee) – Louisville, KY – July 18, 2016
Can be strenuous and stressful, but pays off if you put the work in. Top reps made over 100k a year. Hardest part of the job was constant meetings and the expected number of sales and keeping up with all of your customers. Best part of it is guarenteed pay with a 20k base salary, and very good commission pay with three weeks of paid vacation
Constant meetings, Expect to stress with expected sales
Tier 3 Technical Support (Former Employee) – Colorado Springs, CO – July 18, 2016
Very professional work space. I can honestly say that it was by far the best call center related environment that I have ever worked for. Good performers also earn sales and performance commission as well as annual performance based raises.
Technician (Former Employee) – Texas – July 16, 2016
This would be the third time this company has started a new direct sales department. They contracted it out the last time. I wasted 10 years of my life with this company and know it inside and out. Why did I stay 10 years? Because of empty promises and the need for an income until one day I my supervisor would not allow me to do my job and fix a customers problem. Sounds silly but this was a growing trend of needing help and not receiving it and when you run behind you get a phone call every 20 minutes rushing you. Supervisors tell you to call them and they will get you help or arrange for someone to come pickup where you left off so you can make your next time frame but never actually do it. Mentor Techs that hang up on you. Managers that promote from within their religion or church. This company restructures about every couple of months. All company policies can be interpreted to fit any situation. The only people who go anywhere within this company are brown nosers. Management and supervision is corrupt at local level. Commission structure is changeable at a moments notice. If you're looking to actually work your way through the ranks and have a stable source of income, then this is not the job for you. I know because I worked for them and I was not in direct sales. I was not in sales at all. They have a very high turn over rate due to continuously stressing their employees to the point of heat exhaustion and fatigue. You will not receive any support from the management or supervisors no matter how outstanding your metrics are. By the way, this company hammers metrics. Theirmore... management and supervisors receive a substantial bonus when they are met on a monthly basis. They don't get their pot of gold, they get very upset. Customer Satisfaction Survery are to be kept as high as possible ( we all know that is impossible ). Management and supervision has been trained to keep employees organizing to become union. Their OSHA safety standards are subpar. Only what they need to be compliant. They do not care about your family. If I saw this review 9 years ago, then I would probably tell you all the reviews are true. But, I would go so far to say that maybe 50% are real now. They are not afraid of fudging numbers, including your metrics.less