Pros: great health insurance, discounted services, good management, and commission.
Cons: sales quotas, almost no chance of advancement, low raises for amount of time (years) worked, high turn around rate, and stressful
If you like helping customers in various situations, this is the job for you. No call is the same and it can range from technical support to billing. You must be able to work in a fast pace environment as you use multiple programs at the same time. You must be able to handle stress as well. If you can't handle upset customers about various situations – more... and take it personally, then this would not be the job for you. You must be able to be professional, courteous, and empathetic. You must be affective in team work as well. If these are strong qualities, then you will succeed and reap the rewards of commissions, being considered as a leader, and possible advancements in time. The benefits are outstanding. Great health insurance and service discounts. – less