A fast paced and ever changing workplace.
CSP 3 Billing Rep (Former Employee) – San Antonio, TX – July 8, 2016
A typical day at TWC was taking about 60-100 calls per day. I learned how to work under pressure and in difficult situations that sometimes required to go out of the scope of my job position. The management was strict but fair at some points. The one reason I decided to leave were due to the changing policies that were being implemented with the merger with Charter Communications. These policies were making it difficult to help customers in certain situations that were not uncommon. The hardest part of the job was having to explain to a customer, that because of a certain strict policy that was implemented, I was unable to help them. The most enjoyable part of the job was getting to resolve an issue that had been on-going for a customer. Being able to help someone in need is truly gratifying.
Free cable services, metric incentives
Constant Metric increases, Some policies implemented, made it difficult to help customers.