Time Warner Telecom, Greenwood Village, CO 9/05 to 5/2006
VOIP Complex Translations Specialist
• Configured VOIP translations within the Sonus Soft Switch: (SIP and PSTN trunks)
• Configured and shipped Cisco gateways to the customer for installation.
• Resolved complex issues related to turn up with customers and vendors.
• Troubleshoot various configuration – more... and service issues with Cisco gateways (2400, 2600 and 2800 series gateways/ routers and customer’s PBX’s).
• Interacted with and provided guidance to customer engineers or customer vendor to ensure service quality.
• Call Manager Upgrades and configurations, Routing and Switching Configuration – less