Customer Service (Former Employee) – Tempe, AZ – November 18, 2013
taking inbound and outbound calls for call center. •Provide technical support in an inbound call center environment to the organizations’ financial advisors & administrative staff on multiple proprietary software platforms. •This interaction may occur via phone, internet, email, fax, and physical mail, as well as acting on an Advisor’s behalf while seeking issue resolution with sponsor companies, clearing partners and vendors.
Customer Service Representative (Former Employee) – Tempe, AZ – March 9, 2016
I loved working for Tiny Prints/Shutterfly as a company. I only left because I do not like working in customer service. They hired me with no previous job experience starting at $12/hr. The two-week training greatly prepared me for the job. I made many friends there, which I still have today. The work environment is usually fun, though it can be stressful when we get busy. They always made sure to find ways to keep us from going insane, whether it was free lunch, food trucks, or other things involving free food. It was very incentive-driven with on-going competitions with prizes like Amazon gift cards, going all the way up to giant flat screen TVs. During my 2 1/2 years there, I was offered multiple opportunities to advance my career. I was able to switch departments at one point, and was able to move back to my old position after seven months when I didn't like it. Once I became a permanent, full-time Shutterfly employee, the benefits were great. My health insurance covered everything and I was able to accrue three weeks of paid vacation a year. I would go back without hesitation if I thought I could work in customer service again.
Customer Management Team member (Former Employee) – Tempe, AZ – September 26, 2014
Work-days were typical of inbound customer-service call-centers.
Management was awful. It was a young company that was recently bought by larger company and the original management team was inexperienced. There was heavy favoritism and nepotism and even the new head manager sent from the larger company was surprised at how it was managed.
Graphic Designer (Former Employee) – Tempe, AZ – July 30, 2014
This is a job that requires and equal amounts strict focus and laid back attitude. This is not just a freestyle graphic design environment. Guidelines for work are strict in spite of an outwardly laid back seeming work environment. They cater often and there are plenty of snacks and parties, however, this is due to the fact that hours at this place are long, rigorous and repetitive, especially during the holiday season when I worked there. You will be doing more customer service that you probably expect. Since this is a company that customizes cards and photo gifts there are a lot of exchanges between yourself and the customer in order to give them what they want. You need to be very comfortable with Adobe software, mostly Photoshop and Illustrator and they will train you to do some of the things you'll be doing a lot at this job. They are very self promoting and pride themselves on their quality of service and beautiful cards. They expect perfection, but there's also work speed. You also have to be fast! Ideally they want you spending only a minute and a half or two minutes on one order at a time, so while attention to detail is important, speed is a huge priority and if you don't deliver you are sacked. Can you correct a photo, proof-read and realign awkward text as well as emailing each customer about their order in under two minutes? You better hope so! They have ways of tracking your production at this place, so you can't hide anything from them. This is a great job for the right person. You have to have a very specialized set of skills for this job and a strong drive tomore... perform well if you hope to make it through the holiday season and possibly turn it into a long term career. It pays well, has good benefits and good job culture if you stay long enough to truly enjoy it. If you do get laid off or fired, note that you will not be allowed back again. I tried re applying to the same position the year after and I was accepted on account of my credentials, however, once they found out I had been laid off last time I worked there they told me I had actually been "black-listed" from the company. It's a little crazy, the only reason I was asked to leave the company was because I wasn't processing enough orders for print, it's not like I was disorderly or inappropriate. I was skilled in the software and well-liked otherwise. So if you get this job, do everything in your power to keep it, do good work very fast, because if you lose it you're not getting a second chance!less
Well paying, snack room with coffee, free bottled water snack machines, catering, parties
Long odd hours including weekends, strict quotas for production, no room for error, repetitive, if fired you can be black-listed
Customer Service Representative (Former Employee) – Phoenix, AZ – June 10, 2014
High volume customer service call center, focused on assisting customers with their card orders, any customizations they may want, basic questions. The days where regularly 14+ hrs due to the holiday season, but the company catered lunch every day, and there where exceptional bonuses for over-time.
Machine Operator (Former Employee) – WA – February 10, 2014
A typical day at work is usually very busy , I learned to multitask on multiple machine at once. The managemnt is very organized and co-workers are nice and easy to get alone with. The hardest part of this job is standing for long periods on time.The most enjoyable part is they maje lunch every wenesday.
Customer Manager (Current Employee) – Tempe, AZ – September 25, 2013
My day begins and ends on a phone helping a customer customize a card, or giving advice about wedding etiquette. That's what we do at Tiny Prints. I learned how to become better a communicator. I would've never thought I'd encounter people who didn't know what a Web Browser was, or have to explain how to navigate their own computer. So more patience was acquired as well. Management is knowledgeable and helpful. Co-workers a friendly for the most part. I guess the hardest part of the job is making sure your notate your calls correctly. The most enjoyable part is helping with whatever it is they called me for.
Free Vending Machines, Multiple Breaks, Health Insurance, Coaching and Training
Tech Support (Former Employee) – Phoenix, AZ – September 18, 2013
I was a temp working seasonally for Tiny Prints. I was hired to help them get through the holiday seasons. We worked long hours helping customers use the online tools where they could design their own cards and other products using personal pictures.
It was the first time I worked for a corporate type settings with a cafeteria, cubicles, pep talks, Halloween parties, etc. I'd say it was fun working with them, but it was difficult for me. I'm not used to that environment. Also, we worked 12-14 hour shifts. It paid well, but it took a lot out of me.
Customer Service (Former Employee) – Phoenix, AZ – May 2, 2013
This was a great company, I was able to work with people willing to help you to learn the business. Family oriented, this helps because they can understand there customers specially when there is a problem they give you all the tools and the way to help the customer, this is a company that puts there customers first, and this is great, because this allows you to provide a great customer service.
good food, good drinks every day, good enviroment, good friends
long hours during the havy days, we had to work a 12 hrs shift, bad parking spaces
Customer Management Team (Former Employee) – Tempe, AZ – July 5, 2012
This was an amazing experience. I was offered many hours of overtime and the permenant staff were very welcoming. It was a very faced paced work environment so I did not get bored. There were ways for us to win prizes and more. I learned different ways to improve my customer service as well.
Production Designer (Former Employee) – Tempe, AZ – January 12, 2012
This is a nice place to work for someone who loves Adobe Illustrator and making phone calls. It is a faced paced environment and quotas are expected to be met hourly. Overall the people are great and the perks are nice, not sure there is a lot of room for advancement there though.