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74 reviews

TitleMax Employer Reviews

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Compensation/Benefits
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Only because they pay good...
GENERAL MANAGER (Former Employee), Danville, VA – June 7, 2013
Pros: baller money, as a gm always dress nice
Cons: dm sent a spy, discriminated against my age, micromanaged you into oblivion
Do this job for the money, and nothing else. This is legalized loan sharking. Sure, you make them sign a ton of papers stating they understand, but just like most contracts, people don't read them.

If you're a GM, get ready to stay in the store at all times.

If you're an SM, get ready to do what the GM does but for about $25k less a year.

CSR - lol, – more... welcome to gopher world.

In essence, this was a terrible career choice for me, and I'm feeling it now. TitleMax is like a tumor on your resume. – less
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Decent Job
Customer Service Representative (Current Employee), Gadsden, AL – June 3, 2013
TitleMax is a decent place to work, but there is not enough time to spend with family with this job. The hours are long and there are certain days of the month and even certain months that are not allowed for personal time off. I think this company is a good place to work if you are single and just out of school, but not if you have a family.
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Great work place with awesome pay and benefits
Store Manager (Former Employee), Peoria, IL – May 31, 2013
Pros: 1hr lunch, marketing outside, pay, benefits, vacation time, systems, co-workers
Cons: tons of paperwork, weather conditions while marketing, interest rates
Title Max was a great place to work for. I met so many different customers that were in need of borrowing cash, and were willing to put their car up for collateral to do so. Title Max was a place that really showed your heart and emotions for a customer because of the situation and all you could do was reach out and help them in their situation. Things – more... I learned while working with Title Max, account management, collections, achieving goals for different areas than what I was familiar with, state repossession process, state title process, title audits, closing loans, different ways to do marketing so that we could exceed our goals, and how to work with those types of customers versus cell phone customers. The management their was all about growing the stores and keeping up on collections. They were very caring, and definitely liked to help the employees succeed in the store. They were very detailed and strict when it came to auditing the store, because the state audit would cost us money if you failed items that were to be audited. Them being strict on us really helped. The co-workers all worked as a team on everything we did. We teamed up and did all the marketing together and they would help us while closing the loan with all the paperwork, appraisals, and talking to the customer while you are doing paperwork. Great employees overall they would go above and beyond for one another. The hardest part of the job was going out and field visiting customers do to their past due on the account. It was very dangerous you never knew what you would come in contact with. The most enjoyable part of the job was working with co-workers and marketing. Going out and marketing and enjoying the weather was really enjoyable as well. – less
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Great Pay Too much Micro Managing
Store Manager (Current Employee), None of Business – May 30, 2013
Pros: great pay
Cons: manipulative, back stabbing
Too much of the GM calling the DM from personal Cell phone to tattle about things that are not even work related. There is no trust in this company
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store manager
Store Manager, greeting customers, operations lead (Current Employee), st. louis mo – May 14, 2013
Pros: working with the public
Cons: long hour
greeting customers, operations lead, making daily bank deposits, maintaining customers files, placing liens on cars for loans, auditing, opening and closing the store, data entry, collections on past due
accounts, incoming and outgoing sales, marketing, field visits to customers homes, responsible for store delinquency and growth reports

¬
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Horrible Management, do not take care of employees!
CSR (Former Employee), Houston, TX – May 6, 2013
Pros: nothing
When I began to work for titlemax I was told I was over qualified for my position and that I would get promoted within 90 days of employment. During that time which I received sexual advances from my general manager who was also making sexual comments to another employee who reported it. I was told to deny everything by said manager if not we would – more... lose our jobs, out of fear I did what I was told. After 90 days I was told I had to wait 2 more months to be promoted, and then sexual allegations came about which I was honest about and I was retaliated against and transferred to a location 30 miles away from home. I was ultimately fired for discussing non work related matters. Human resources covered for the manager, the regional manager never came forward to know what the situation was about, and its a company that only cares about money and not for the employees. – less
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Paid mileage and chance to get out of office daily
Customer Service Rep (Former Employee), Winchester, TN – May 3, 2013
Pros: fun
Cons: dangerous work situations
This company is more about politics rather than a healthy work environment. They concentrate too much on advertising that it puts their employees in dangerous situations that they are not interested in hearing about or fixing.
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Great pay...that is all.
General Manager (Former Employee), Mobile, AL – April 30, 2013
Pros: pay
Cons: hours, job security, products
The pay is exceptionally well for management. However, the work schedule, job security, quality of life, and overall happiness that you can associate with this company is deplorable. As a manager, you generally work 55+ hours a week. The stress involved in this job is worse than anything I have ever experienced and the job security is sub par, at best. – more... The products that are offered are some of the worst financial decisions that a person can ever make. It's tough to enjoy the job when you are not happy with what you're selling. Prepare to work long hours and not be appreciated. – less
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waste of time
store manager (Former Employee), arlington,tx – April 20, 2013
Pros: office job
Cons: "marketing" in bad weather, no room for advance, compensation
Left my job to work for this company because I thought it was a better job opp, wich was not the case. Worked here for a total of 6mnths before I was "laid off" because I was not fit for the company with no warning or write ups, simply because I questioned the poor judgement of the general manger. While working for this company I was sexually harassed – more... by a gm trainee, wich was brought to the dm attn. with no official reporcussions on his behalf, was still left to work with him alone! *AWKWARD* It is my impression that females are not welcomed in this atmosphere. The compensation for working here was average, promises of big bonuses are false. – less
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I question the negativity
None (Former Employee), 29334 – April 17, 2013
Pros: happy
Cons: sad
It seems most of the reviews are by former employees. This tells me that they were either terminated or eventually left of their own accord. Obviously, when one is terminated they are angry and will say most anything about a company to try to justify within themselves the reason for being terminated. If someone is not happy leaving is your best option! – more... There isn't a single "perfect" company out there! Our owe attitudes affect everything! My suggestion is for each negative post if you would go back and think, you were not so perfect yourself. Did you get to work late ever? Or were their days you didn't give your all? Be honest with yourself and then maybe you can move on instead of ranting about a job! In this economy be grateful if you have a job!: – less
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just a stepping stone
General Manager (Current Employee), Cheraw, SC – April 13, 2013
Pros: pay
Cons: everything else
branch manager, oversee collections, new loans, training staff
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This is a job not a career, Dont let the money trick you
csr (Former Employee), georgia – April 11, 2013
Pros: money
Cons: everythng except $$
Please save yourself the aggravation. The cmpny is full of snakes. They talk to you then talk about you. Yes the money is good but its not worth the time if you have a life this job is not for you because you're there from like 9 a.m. to 9 p.m.they don't offer any benefits but then they want you to put your life on the line by going to do a chase. A – more... chase is when you have to go find your late customers and track them down to pay. Ths is a job for today not a career for the future. The regional manager is new, and came from a mens clothn store(seriously). they do promote fast. But they wil end your employment even faster. No company for a lady with a voice. The men treat you like dirt and have no respect for women. – less
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Poor Company
Title loan manager trainee (Former Employee), SC – March 25, 2013
Pros: pay is good
Cons: see above
It advertises core values, but exhibits none. Usury at the lowest level, greed covered by a professional image. The company hired a professional recruiting team to screen out the elements that are currently in upper management. Politics and yes man approach will give you a long career at Titlemax. Lying, soliciting sex, stealing and setting customers – more... up for failure,( ie repossesion). Only job that I was punished for following company policy. DO NOT WORK FOR THESE
THIEFS, unless you dant have a job. Pay is satisfactory – less
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Worst company ever
Store Manager (Former Employee), Saint louis, mo – March 21, 2013
Pros: customers
Cons: managers don't know anything, regional manager doesn't know how to do her job.
Worst company ever, the district managers do not know how to speak to their employees. The regional manager is a woman that does not understand the definition of professional. Honestly the government should shut this company down for their practices. You will never have a work/life balance. The only people that get promoted into better positions are – more... uneducated trash. Hey if you want a job that you are bored daily, like to listen to customers complain about the high interest "that you agree with but can't tell them", and like to work as a group "meaning 2 people in one store" also spending your own money for business expenses that are required by the high and mighty regional manager without compensation for it, go for it. Also if anyone in the St. Louis market reads this: stay out of this company or you will regret it. – less
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Terrible unprofessional place
Store Manager (Former Employee), Mobile, al – March 9, 2013
Pros: money, sometimes
Cons: everything else
Management is awful, and here also worked at a Waffle House and once one person from there got on he brought all his buddies in! The GM is a joke, the DM is even worse they lied to there customers towed people's car before they were supposed too without DM (official) approval , of course he knew about it just not on paper but they played it out well, – more... sold the contents out of people's car that was repossessed and took stuff well stole rather, used petty cash for personal purchases, used unapproved vendors to get cars and anything else bad you can think of.... Being generous with that one star rating.… – less
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The company is a collection based company
Store Manager (Current Employee), Sterling, VA – March 5, 2013
Pros: currently they are opening new stores, room for growth
Cons: 11 hr shifts, use personal vehicle at least two times a day for company
the company has great benefits if you have a family and kids
home and work balance can be difficult because we work 6 days a week and 4 the following week 11 hr shifts
the company needs to work on equal opportunity values
the company is also driven around collection
when they promote it as a sales job
with the proper training you can go far with the – more... company
it is just unfortunate that there are not too many good leaders within the company – less
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Bumpy – March 9, 2013

This company is not in EEOC compliance. HR is totally work the way company executive want them to work. This company is not paying promised amount to their employees. They have very strange way to pay what they promise to their employees. They are in violation of Labor Law. I would not recommend anyone to take this job unless in dire need of something. Very stressful job. One day, I am hoping they will be sued by several employees of EEOC violation.

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A good place for a start
Assistant Manager (Former Employee), McDonough, GA – February 12, 2013
The company was good for me for a time. it fit my purpose for the time.
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Very Unprofessional Place to work
Assistant Store Manager (Former Employee), Lakeland, TN – February 4, 2013
Pros: salary
Cons: unprofessional
This is a very unprofessional company. I was with this company for over a year and let me tell you it was the worse job I ever. The management is a joke from the general managers to the district to the regional manager, first of all I have never seen a company were a regional manager hires all of his friends from a previous job to be his district managers – more... also my district manager and my general manager were friends if I had any issues with my general manager my district manager would not fairly resolve the issue. I then went to my regional manager who clearly didnt want to hear anything I had to say, the general maanagers talk about the employees to other employees which is VERY UNPROFESSIONAL! My general manager wrote me up for things that I didn't do and smiled in my face when I told her that it was a false writeup. This is the only company I know of which the district manager discusses her employees personal business with other employees, this company have you working overtime and will not pay you for it they will make you take your overtime off during your lunch. I can go on and on about this company but im going to end it now. DONT WORK HERE!!! – less
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High Pressure often threatening Emails from senior management
Manager / Customer Service (Former Employee), Montgomery, AL – January 27, 2013
Pros: learned about title loans
Cons: overbearing management
Long hours and and hard work not appreciated. Impossible goals given to achieve
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Good starter job
CUSTOMER SERVICE REPRESENTATIVE (Former Employee), Valdosta, Ga – January 11, 2013
Pros: staring pay was great
Cons: no benefits
A great starter job if your looking to advance in collections.
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About TitleMax

TitleMax offers several locations in Virginia Beach and its surrounding areas, including: Chesapeake, Franklin, Newport News, – Read more