Enrollment Specialist (Former Employee) – Jessup, PA – January 14, 2016
I worked in house for 1 year and than became a remote at home processor. While working in house I was able to obtain the information and learn the medical field in order to properly process enrollments from home. I enjoyed working with my co workers and we worked as a team. The hardest part of the job was during Annual enrollment periods at times could be stressful. The best part of working for the company was working from home and having an open flexible schedule so that I could take care of my son.
Executive Assistant (Current Employee) – Jessup, PA – December 2, 2015
Good place to work but not a very good work/home balance. I stay late almost every night ad find it hard to keep my work and home life balanced. My boss is great and we have a very good team in our department. I enjoy working with all of them and I have learned from them. It is a great feeling being a part of such a great team. I really do enjoy what I do but at times it gets very overwhelming. We are in the process of hiring an Administrative Assistant to help support some of the Directors which I am very happy about. Maybe then I can get my home life back to normal. We have a great group of Administrative Assistants & Executive Assistants at TMG as well. We can always count on one another if we need help with anything or for back up when we are out of the office. The only problem is the salary is not what I would expect to receive for the amount of work I do. I have only been a salaried employee for about 18 months but I work so many hours at times I wish I were hourly again. When I average the hours I work by my salary now, it comes out to less than what I was making when I was hourly and getting paid overtime after 40 hours.
Salary scales need to be increased, there should be different levels of AAs and EAs in my opinion.
Customer Service/ Medical Management Rep (Former Employee) – Amarillo, TX – November 19, 2015
TMG Health has a very comfortable workspace and fantastic immediate supervisors. Coworkers are very helpful and easy to work with. Once you are given the opportunity to be a full time employee the benefits are comparable.
Customer Service Rep (Former Employee) – Dunmore, PA – October 27, 2015
It is a nice place to work if you like a call center atmosphere sitting in one place all day. The pay is nice. There are some really nice people who work there. You will be given the opportunity to work from home eventually.
Appeals and Grievances Senior Quality Specialist (Current Employee) – Jessup, PA – August 28, 2015
I feel TMG is a very great location to get your foot in the door for health insurance experience. I am able to work from home on a full-time basis which is extremely convenient and makes it easier to remain focused.
Mobile Customer Service Rep (Former Employee) – Jessup, PA – August 10, 2015
A Typical day entails taking inbound calls pertaining to Medicare. I Learned about the various rules and regulations that govern the various faucets of Medicare . Management lacks professionalism. Appears to very personalized in approach to manage. Co-workers appears to be non-motivated and lacked team spirit. The hardest part of the job is the continuous stress that is experienced due to the emphasis on time restraint. The most enjoyable part of the job is the satisfaction you feel when you are able to help a senior citizen solve a problem they are having.
Ancillary Services (Former Employee) – Jessup, PA – August 5, 2015
A typical day at work consisted of setting up the computer and paperwork before my start time in order to be ready to go as soon as I clock in for the day, Answer calls for the first two hours since it was high call volume hours, afterwards set up the returned mail and change status in the system. I learned to actually multi-task and work very well under pressure, being able to provide exceptional customer service to each client. The hardest part of my job was to actually sit for all 10 hours of work and the most enjoyable part was to be able to help people with their insurance and ease their concerns.
Testing Analyst II (Current Employee) – Jessup, PA – July 23, 2015
Unfortunately, there is no room for advancement at this company. They bring in consultants from New Jersey and then hire them at higher $ than the people that have been working here for years. This company does not value company experience and business experience, unfortunately.
Team Leader (Former Employee) – jessup, PA – July 14, 2015
A lot of drama and rumor mill, but it was a good place to work. I would recommend it to anyone that is looking for a job. It was a good experience but ultimately poor management brings it down. Hopefully this will correct itself over the years to come.
Customer Service Representative (Current Employee) – Amarillo, TX – June 11, 2015
Handled on average 40 calls a day. Communication was straight forward between co-workers. Hardest part of the job would be handling angry member phone calls and trying to resolve the issues. Most enjoyable part of my job was the satisfaction of knowing I did every thing I could to help that member or provider. I learned a lot about myself and how well I could handle a phone call.
Excellent break room and friendly co-workers
Short breaks sometimes made the phone calls more stressful
Intern (Former Employee) – Jessup, PA – May 3, 2015
TMG can be a great company if they dedicate themselves to making requisite improvements. There needs to be a large investment put into IT and that would alleviate a lot of other issues. There additionally needs to be a larger workforce as people are forced to assist in other departments that are not really their forte.
I typically shifted between various tasks as assistance was needed, rather than having an overarching project to work on.
The coworkers are generally nice friendly people and easy to get along with. However the understaffing does cause some tensions.
Friendly coworkers and fair compensation
Understaffed; needs to invest in itself to move forward
Customer service Representative (Former Employee) – Amarillo, TX – April 14, 2015
I learned that you have to self improve and no one sincerely knows how to help you improve in a certain situation. The management was very helpful.My co workers were amazing people and a joy to work with. The harfest part of the job was trying to get the help that was necessary to succeed in the company.