Guest Service Agent (Current Employee) – Peoria, IL – July 22, 2014
My normal day at work consists of:
-handling a cash drawer and keeping recordings of what's taken in/out. -Assisting guests with checking in procedure and/or checking out. --Making sure everything is enjoyable for the guests' stay and assuring all their requests are met. -On occasion: have to do housekeeping duties and maintenance work if proper staff is off property
The front desk staff is very efficient and has a great team work-ethic in their work. There is communication between workers and so each has the same amount of work and so one does not have more than the other. Unfortunately, there are times with management where there is lack of communication with us workers at the front desk, in which we would have to resolve due to management not being present or not experienced on how to handle such situation(s).
great insurance benefits
lack of communication and team work amongst all employees.
Director of Marketing and Sales (Former Employee) – Dallas-Fort Worth, TX – August 1, 2016
Overall the company offers wonderful benefits and compensation. Training is not the best, you receive a one week class and then you are pretty much on your own. There is not much of a culture, for the most part you work independently. I would have loved to see more of a structure, with job security and opportunity for advancement. Unfortunately the turnover was horrible and management was not exempt, it was impossible to work under such conditions.
The worse experance working for tmi hospitality in midland texas
Ex (Former Employee) – Midland, TX – July 19, 2016
#1 bad management at home2 and Fairfield inn Midland Texas there is a lot of favoritism and behind kissing there. all the good employees had to leave employment because of management wrong doing. and said they have a open door policy that's not true. When u need them the most the managers are are not there they make up problems they talk about you behind your back . instead of them helping u with problems they just make it worse there is a lot of childish games there no professionals. me and also the other employees that agree with this has worked in hotels for years longer than most and us that worked in the hotels work and we are good employees not like this at these properties for tmi in Midland Texas there's more to this issue but and more to say but to sum it up anyone looking for employment in hotels DO NOT WORK at tmi propertys in Midland the managers will do u wrong. Just keep in mind there more than just me that think the same about these places.
Front Desk Agent (Former Employee) – Corpus Christi, Texas – June 24, 2016
Worked for a short amount of time with the company. NEVER working for a hotel again. Poor management, poor training, no team work and no breaks. Expected to be perfect at everything you do after a short amount of time being employed. Management makes you feel worthless and never compliments you on the good things you do only the bad. Front desk has one person for each shift, leaving one person taking care of answering phones, checking in guest, cleaning lobby area, doing laundry and taking guest items they need. Alot of changes need to be made within the company. The Marriot has been one of the WORST companys I have ever worked for.
Housekeeper (Current Employee) – Lexington, KY – June 8, 2016
I currently work for Tmi yes the pay can be improved but its all in what you make it. The property I work for is great. Management can be a pill at times but for the most part their great too. Its a part time job for me so I can't really complain about the hours as a fulltime employee with partime hours it actually works out well for me. You have a lot of room for advancement and you do get annual raises and their retirement package is great. Overall I'd say I enjoy my job and id hope to stay there for many years to come
General Manager (Former Employee) – Ashland, KY 41102 – May 5, 2016
TMI is a wonderful management company to work for and with. They truly care about management and employees. The company is great about training management and giving the support that is needed to manage a property. I just happened to be hired to manage a property that is troublesome at the local level.
Growing and caring company
Each property is different! Some great - Some horrible
GENERAL MANAGER (Former Employee) – Mesquite, TX – April 12, 2016
The hardest part of the job was managing people, both employees and guests. Support staff in corporate were a bit out of touch with the realities of running a hotel. My typical day was from 7am to 4pm or later depending on needs. Every day was something different and that is what I loved about the job.
Front Desk Agent (Former Employee) – Canton, OH – March 20, 2016
I worked for TMI in the last year and it was not what they portray to be. Being hired into a new company, everything is new and that showed in management. Management was young and unsure of what to do. They gossiped just as much as employees did and have done it around me. They never took personal issues into consideration and was just more focused on if you were able to work your shift or not. I have had several emergency incidents where they were anything but supportive. They expect too much out of one person. Management would always leave around 6 PM with no one but front desk to be there. They were very unprofessional in the way they handle certain situations. The pay was okay but management can really have an effect on their employees and make your job miserable. They always say we are a "team" but there was absolutely no team where I worked. It was just "me myself and I." Management would do whatever they pleased, even leaving when wanting too, going to get lunch or do what they wanted. As I sometimes worked over 8 hours I would never get a break. They expect you to be at the front desk but also do a lot of other tasks. Working for TMI overall is not too bad, but working under the wrong management group can really bring the company down.
Great Work Enviroment until new managment took over
Front Desk Supervisor (Former Employee) – Mesquite, TX – March 8, 2016
The company seems, going in, very rewarding and full of potential. Starwood recently bought the once employee owned business and almost immediately after there was a noticeable change in moral. The corporate office will do anything to back upper management even when they are in the wrong. At my property specifically there was obvious discrimination going on. The Area director higherd a Hispanic woman in hopes to be able to communicate more efficiently with the guests and housekeeping. Since She came in, there has been nothing but Hispanic people being hired and white and black people being disciplined and weeded out. Despite my efforts to bring this to HRs attention, this issue is still going on. It is obvious now that corporate will brush it under the rug because they cannot afford another hotel to not have a General Manager.
Guest Service Agent (Former Employee) – MSP – February 20, 2016
I say ok because it truly is really is a great place to work at least at my property. Management is good try and do everything for employees but TMI management on the other hand I do not like anymore. 2016 they doubled my ins premium unless you are a non smoker... they do not pay enough to live off. I live on my own and I cannot even afford rent & groceries so I am living in poverty and working full time. That does not seem right thus why I shall be leaving very very soon. The hotel is gunna replace me fine and dandy but I am a very strong asset to company and I know this, so the hotel reviews which TMI cares soooo much about is going to suffer greatly. Working in hotels is hard enough for management with high turn over rates they shouldn't be forcing there best employees to leave cause they are too cheap to pay us a livable wage, soon won't be my problem though. I would not recommend working for this company.
Front Desk Clerk (Former Employee) – Texas Area – February 18, 2016
Very unfair Company. The hotel that I worked in got sold. The employees did not get an official notification from anyone. We were thrown to the new owners and left without Health insurance, 402 and our salaries went way down and so much more. We did't even get an opportunity or option to search for a new job and of course we couldn't go unemployment anymore and that is what, it seems by not notifying us, TMI didn't want us to do.
Health insurance and 401 was very good.
Managers are totally inexperienced, you can't go up in the Co, always bring inexperienced Managers from somewhere else
Housekeeper (Former Employee) – SPRINGFIELD SUITES at LANGHORNE pa – February 9, 2016
THIS JOB ONLY PAYS 8.25 an hour and only hires housekeeping with no experience no overtime u can't get eighty hours and yet along when it's slow they call off there BEST housekeepers and keep bombs I never seen a hotel like this they do no drug test or background checks let any body inn ......
night audit (Former Employee) – St. Cloud, MN – December 30, 2015
I have been working with company since mid October of this year there is a lot of fake employer, they say one thing to your face and something behind your back. In training they tell you one thing how to do things and when your on your own you do it the way you were trained is wrong .They seem to have their stuff together. I fill that I was miss lead into how I do things on night audit!!!!I will never have any of my family or friends stay at this hotel. The hotel that I worked at NEEDS A NEW GENERAL MANAGER big time.
the knowlge that i have i can go else were.
not beeing able to provid good service to the guest
I started this job recently, no training, no team work, other hotel employees come eat from the breakfast bar while guest are present. I was never properly trained until they wanted me to clean up and pick up the full time persons slack. I was hired part time only given extra hours if the full time person didn't want the hours, which means I worked holidays and the days after with little training. Guest service scores are LOW. I can see Marriott pulling their flag from this property very soon. The Springhill should be closed down immediately
Breakfast Hostess (Former Employee) – Oklahoma City, OK – November 5, 2015
this was one of the best companies I've ever worked for they treated their employees as well as they treat their guests and this company has won many awards for customer svc. If they had not sold the hotel I was employed at I would still be working for them.
I am a maintenance engineer for them. To date, I feel that my opinions are respected as well as my time. My management is very open and up front with their expectations. They actually take pride in what they are doing which is very refreshing. I feel engaged on a daily basis and the quality of tools/repairs is actually done right.
Housekeeping (Former Employee) – The Woodlands, Texas – September 17, 2015
Please do not work for this company. The pay is very low compared to the other franchised hotel management companies. The benefits are not good. There is no room for advancement. They want you work like you're at a 5 star hotel but they pay you like you're working at motel 6. There is no team work. The managers seem to only care about themselves and how they can secure there job. The turnover rate is high. They lose the best employees to there competition right up the street ! They don't pay any overtime at all! You'll get written up if you go over you're time. There holiday pay system is horrible and unheard of in hospitality. Even the management says there not paid enough for the amount of work they have to do. The particular hotel I was at was always understaffed and nobody would stay longer than a month. The housekeeping department was terrible and the rooms were filthy. No one liked there job and no one cared. Yet the managers would go out on there outings and get drunk and party. They don't care to spend money for the hotel to improve thing's. The particular property I was at. The engineering staff was excellent. But management still harrased them like they weren't working or doing there job or didn't work like they wanted them to work. They did there job very well and had alot of knowledge and experience when it came to hotel engineering. Which was very rare because every other hotel, the engineering staff is lazy! Please don't work here. They based there employees performance on reviews of there guest. Its hopitality.. People will complain!!! No matter how hard youmore... work to meet there needs.They don't appreciate there employees and they will fire you for dumb reasons if you try to challenge there word or even if you're not working like they want you to even though you do you're job. This was my first time working for a franchise management Marriott hotel and I'll never do it again. I am now back working for Marriott International. A corporate managed property. Besides Marriott International. There's one other franchised management I'll recommend and that is Concord Hospitality. I have a friend who works for them and says there just as good as corporate.less
Low pay, incompetent management, no teamwork, no holiday pay, no overtime, cheap company