Housekeeping/Room Attendant (Former Employee), Tyler, Texas – October 5, 2015
Pros: Friendly co-workers and guests, work/life balance, received decent tips
Cons: Horrible general management, executive housekeepers would talk bad about housekeeping staff behind their backs
A typical work day as a housekeeper would be to clock in, receive key cards, fill the carts with hotel room needs, listen to executive housekeepers make long lectures, complain or complement our work from – more... previous day, establish goals & tasks, inform us about the rooms to clean before the time they give, clean rooms then the exec. hk. will check after us. The first 2 weeks were a breeze I thought I may liked the job until the general manager started making changes. All the general manager seems to care about is having us clean the rooms before our set time which was not enough. Some rooms just have a lot of trash from the guests that decided to party or have a lot of people so it takes more time to meet perfection. The hk staff were treated unfairly, no lunch breaks, executive housekeepers sometimes are nice & acted more of a human being or would be in a bad mood & talk bad about housekeeping staff. The general management is very poor choice of people for the job & needs to reconsider how theyre supposed to run the hotel. There was a long period of time where housekeepers were understaffed & the ones who stayed worked until the evening hours which was tiring. On the positive side there were outgoing/nice guests, friendly co-workers, hotel discounts, tips, incentives, work/balance & were a few times fed on special occasions with lunch or breakfast. To sum things up, I just did my job & provide excellent hospitality towards the guests through it all because there are those guests that appreciates you and can brighten your day with encouraging words. – less
Maintenance Engineer (Current Employee), Mankato, minnesota – September 25, 2015
Pros: Scheduling, creativity, respect
Cons: Industry standard pay
I am a maintenance engineer for them. To date, I feel that my opinions are respected as well as my time. My management is very open and up front with their expectations. They actually take pride in what they are doing which is very refreshing. I feel engaged on a daily basis and the quality of tools/repairs is actually done right.
Housekeeping (Former Employee), The Woodlands, Texas – September 17, 2015
Pros: Rooms discounts
Cons: Low pay, incompetent management, no teamwork, no holiday pay, no overtime, cheap company
Please do not work for this company. The pay is very low compared to the other franchised hotel management companies. The benefits are not good. There is no room for advancement. They want you work like – more... you're at a 5 star hotel but they pay you like you're working at motel 6. There is no team work. The managers seem to only care about themselves and how they can secure there job. The turnover rate is high. They lose the best employees to there competition right up the street ! They don't pay any overtime at all! You'll get written up if you go over you're time. There holiday pay system is horrible and unheard of in hospitality. Even the management says there not paid enough for the amount of work they have to do. The particular hotel I was at was always understaffed and nobody would stay longer than a month. The housekeeping department was terrible and the rooms were filthy. No one liked there job and no one cared. Yet the managers would go out on there outings and get drunk and party. They don't care to spend money for the hotel to improve thing's. The particular property I was at. The engineering staff was excellent. But management still harrased them like they weren't working or doing there job or didn't work like they wanted them to work. They did there job very well and had alot of knowledge and experience when it came to hotel engineering. Which was very rare because every other hotel, the engineering staff is lazy! Please don't work here. They based there employees performance on reviews of there guest. Its hopitality.. People will complain!!! No matter how hard you work to meet there needs.They don't appreciate there employees and they will fire you for dumb reasons if you try to challenge there word or even if you're not working like they want you to even though you do you're job. This was my first time working for a franchise management Marriott hotel and I'll never do it again. I am now back working for Marriott International. A corporate managed property. Besides Marriott International. There's one other franchised management I'll recommend and that is Concord Hospitality. I have a friend who works for them and says there just as good as corporate. – less
Employee (Former Employee), Oklahoma City – August 4, 2015
Pros: Large company
Cons: All of the above
This company preaches support, training, encouragement, and guest satisfaction. The true story is that they make promises and gauerentees of advancement and compensation then when it comes down to it the – more... exscuses are never ending on why it can not happen. Their motto is "impressing guests" but they bandaid problems and expect on site hotel leadership to take the fall when explaining to the guest or the brands. All and all this is a large company with to many SOP's and not enough corporate support. Always "passing the buck". They have a good idea but no execution. Hopefully now that they have been sold to Starwood Capital Group they will implement changes that make it a better company to work for. – less
Property Support Manager (Current Employee), Texas – June 20, 2015
TMI Hospitality is a growing hotel franchise with nearly 200 properties nationwide. The corporate office is located in Fargo, ND and is filled with friendly, dedicated people who are there to support their employees working in hotels.
Guest Service Agent/Front Desk (Current Employee), Houston, Tx – June 7, 2015
Pros: half off market items
Cons: No breaks, low wages, lazy co workers
Company is very cheap and is very unconcerned about front desk. Job duties include all types of things that goes on in the hotel. Pay and benefits make you regret taking the job, co workers don't work – more... as a team and bicker like crazy, hotel itself is ok, only thing about the company is that there is a lot of room for advancement if considering making hospitality a career. I'd preferably go with a bigger and better company. My experience here has been less than fair. – less
Front Desk Agent/ Guest Service Representative (Former Employee), Houston, TX – April 24, 2015
TMI Hospitality is one of the worst places to work. The pay and benefits package is terrible and it would be a stretch to call the compensation "a living wage". In addition, there is no work/life balance, and advancement opportunities are very slow and nearly nonexistent. The management is lazy and incompetent and will put off most duties on their employees.
Property Support Manager (Former Employee), Fargo, ND – April 3, 2015
I really enjoyed working for TMI Hospitality great team of employees and leadership. I learned a lot as a team leader and was able to assist my area director on a daily basis. Darrell was the best area director I have ever had the chance to work side by side over all the years with TMI Hospitality
Housekeeping supervisor (Former Employee), Canton Ohio – March 6, 2015
Cons: unprofessional management, lack of teamwork, unethical workmanship
The Residence Inn was my first Housekeeping Supervisor job. The General Management was nice. The New Executive was very rude and pushed me out. She was afraid I would take her job, I got the staff out – more... in good time and had all the rooms checked. This company does not praise good work it is a competition and a hating game.I put in a written 2 weeks notice and worked for Springhill under a different Franchised owner. I ended up trying to go back through TMI to be Executive at Fairfield, instead I was integrated in as a housekeeper and promised the executive position in a few months. Based on If the housekeepers liked me or not. Well from the get go the housekeepers didn't like me because they knew the position I was going for... and their rooms were horrible and made more work for me. There is a huge list of wrongs and from where I stand nothing was right! Black came out under rims of toilets and tubs, Shower curtains were yellow with body soil... dust caked on the headboards. Every room was a 45 minute job. The Assistant manager came up and yelled at me that I was taking too long and I only had 3 rooms left to do from the gross mess of 4 trashed rooms with kids were in. It was probably nasty before the guests arrived! ( I found a cigarette butt under the bed skirt of a non smoking guest.) So after she yelled at me I told her to do it herself and the hotel was nasty I didn't want to work there anymore. Like the saying goes "you cant polish a t*rd". That may be unprofessional but like another saying goes,"you get what you give." All in all, there was supposed to be an ESOP coming from the company...and they put me down as terminated so I couldn't get employees stock.... I quit both places. They must be paying off Marriott well to stay open. – less
typical hotel work environment.. lot of lying and backstabbing
general manager (Former Employee), oklahoma city – November 8, 2014
Pros: helpful employees
Cons: upper management was evil
worked more than 75 hours a week. never had a day or weekend off for 5 months. one time my grandmother had to go to the hospital, I called the area manager and he said as long as you have someone to cover for you... I was the GM so no one could really do it because they refused to hire any additional managers to help me out because I ran the entire hotel.
Front Desk Clerk, Fairfield Inn and Suites (Former Employee), Fort Worth, TX – August 3, 2014
Daily responsibilities varied from checking in/out guests, tidying front desk area, calling guests to ensure room satisfication, relaying messages to housekeepers, engineer, and managers. Co-workers were amicable. The hardest part of the job was balancing front desk responsibilites with other tasks when shorthanded on staff. The best part of the job was the friendly environment amongst staff.
Guest Service Agent (Current Employee), Peoria, IL – July 22, 2014
Pros: great insurance benefits
Cons: lack of communication and team work amongst all employees.
My normal day at work consists of:
-handling a cash drawer and keeping recordings of what's taken in/out. -Assisting guests with checking in procedure and/or checking out. --Making sure everything is – more... enjoyable for the guests' stay and assuring all their requests are met. -On occasion: have to do housekeeping duties and maintenance work if proper staff is off property
The front desk staff is very efficient and has a great team work-ethic in their work. There is communication between workers and so each has the same amount of work and so one does not have more than the other. Unfortunately, there are times with management where there is lack of communication with us workers at the front desk, in which we would have to resolve due to management not being present or not experienced on how to handle such situation(s). – less
Great overall workplace with high levels of camaraderie.
Night Auditor (Former Employee), Houston, TX – July 14, 2014
Pros: ease of job, healthcare benefits, stock options, hotel discounts
Cons: rarely get breaks, lack of active management, no chances to sit
Work during the day was normally fast-paced and fun whereas the nights were typically slower. Duties included checking guests in and out of hotel while creating the best guest experience, talking with – more... people from all around the world, inventorying hotel items, and (for night auditor) running/creating night audit report and setting up breakfast. Changes of shifts were always quick and seamless and co-workers generally got along great. This job was not hard at all as long as employees maintained a positive attitude and learned to be patient with guests, as this was a customer service position. The best part about it were the constant opportunities to network and learn about different people, jobs, and areas of the world. With all of that being said, turnover rates were extremely high due to lack of actively engaged management and low wages. – less