TMP lacks training for new employees, due to rules set in place by new management, there's is simply not enough time for seasoned employees to assist newbies.
A typical day as a new employee is a requirement that you hit the ground running! Answer phone calls, emails and troubleshoot any technical error that is managed by your department. Not to mention these are these are the same issues seasoned employees manage on a daily basis.
Nonetheless with enough focus, anything if possible. It is extremely important that as an individual you learn fast and are hands on. This is what saved me during my first few months as a Product Support Specialist.
As new management began to approach the workplace seemed to transition from a family oriented environment to a stressful workplace and s did the its culture.
In the past we would spend time working to resolve issues as a team, to client issues being passed around from one person to another. As a PSS it is also extremely important to build relationships with all clients, they look forward hearing from you directly 98% of the time. So handling issues outside of this method effects the company and the clients we work with.
However, the most enjoyable moments would be team activities. It gave each employee time to come together as a family and regroup. Which was definitely needed at TMP.
No company training/new management