Pros: great co-workers and reasonable pecuniary compensation
Cons: out-of-touch managers, impossible objectives, and unattainable commission.
The work I've done is described as "liquid" - meaning that the management at any time changes the goal and outline to fit what the client needs. Sounds perfectly reasonable, apart from the fact that the management is looking at charts of numbers instead of the reality of each call we make. I'm a bit disappointed in the lack of respect and appreciation for employees and in the distance between managers and representatives. The saving grace of this entire establishment is the presence of co-workers who feel your pain, and with whom you can easily connect over the absurdity of day-to-day life. My favorite parts of working at TMS are the new connections and friends I've made there, and obviously the paycheck.