Customer Service Representative (Former Employee) – Johnstown, PA – April 20, 2017
In my time working for TMS health I was laid off twice due to program call flow being low. The management was great and still speak with some of them even a year after I left. The benefits were great and included a 401k which was the first time I dealt with a company that had that. Management knew what was expected and stressed that but never did it in a way that was demeaning. They knew how to motivate the employees.
Medical Information Specialist-Full time (Current Employee) – Cherry Hill, NJ – April 19, 2017
Answering inbound calls and making outbound calls on patients that experienced Adverse Events. The salary was good for someone seeking a nursing job without bedside care. The hours are broken up in shifts if your lucky 8-4:30, 10-6:30 and 11:30-8.
Customer Service Specialist (Former Employee) – Boca Raton, FL – January 31, 2017
I'm thankful for my time here as it developed my customer service skills I use today; handling customers appropriately is very important to many positions. Main complaint is not much room for advancement. I felt I could do more for the company.
Customer care Sr Specialist (Former Employee) – Boca Raton, FL – December 10, 2016
it was a pretty good work environment but the way they carried themselves with the schedule of work. but i learned how to keep customers and sale what best fits them for healthcare. and also learned how to take my time with different types of people.
Customer Service Representative (Former Employee) – Johnstown, PA – December 1, 2016
This job was my first job where a had my own desk and computer, so I really liked this job .This job was broken up into two work places one side was health survey and the other side where I worked at was selling Office Depot office supplies. As soon as I would sign into work on the computer the inbound or outbound calls started, some customers would only want to talk with their sales rep some would just speak to whomever picked up. I built my regular clientele to 25 in less than three weeks, I would win mostly all the gifts of the day atleast twice a week for top seller. We would help each other with daily and weekly goals by letting them take one of our sell so they would not get written up. It was a sad day when they started laying off, because they was moving the Office Depot side out of Johnstown and keeping the Health care side.
Customer Care Associate (Former Employee) – Scranton, PA – November 29, 2016
The management did not care to help the associate at all. They were not helpful and were not properly educated. TMS accused Bayer of not providing them with all the information, but Bayer would state that they did not know the information was needed. It was ran poorly and no one cared to fix the problems that were disclosed.
Call Center Representative (Former Employee) – Boca Raton, FL – October 10, 2016
A typical day at work would be, clock in at 8am Monday - Friday, log into the computer system where I"m either waiting on a call or making a call to take care of my customer issues, things like there package was late, didn't receive there package and or there equipment was damage. I have learned patient is a must have skill with customer, management and co-workers. the most hardest part about the job was trying to satisfy everybody but on the other hand I enjoyed satisfied customers. that meant job was done at the end of the day.
Sales,Customer Service (Former Employee) – Boca Raton, FL – September 29, 2016
Intense atmosphere but the company is fair with thier employees. The goals are attainable but you need to keep focused and keep sights on what you need to accomplish. The company seems to hire good quality people and most of the managers are supportive.
Great place to learn excellent professional skills!
Inside Sales Specialist (Former Employee) – Moosic, PA 18507 – June 21, 2016
Management was very helpful and offered training well past the training period to continue your personal growth, success and knowledge. Training is a bit long, but well worth it. The employees were great to work with in the team and they take all employees issues head on to resolve them to create a great positive environment. Very Understanding of time needed off for family issues or emergencies. I miss working here!
Where to start is the question. To begin with, the interview with TMS was non pressured. When asked about health benefits, their response was, "We don't have that information yet". It's a subdivision of Zerox. So that was a lie. I verified TMS's response above with other members of my hired class verbatim. It's a lousy high deductible healthcare plan (HDHP). So don't plan on getting to sick, having a child, or having children that are sick because you will have to deplete your savings account or file for bankruptcy. Training classes were very disorganized, and trainers often contradicted each other with important information. Forget about trying to add any of your own suggestions for improved learning or leadership, it's treated like 2 cents. Clearly from my experience at this job and other reviews posted, an immense lack of leadership is present there. They have managers and they just do that manage. They will manage your time right down to the minute. Can you say, Micromanage. Lots of heavy criticism and no raise when you exceed their expectations. They will just raise your bar higher. If your looking for a job, it's a great place. You earn 1 hour of PTO for approximately two weeks of work. So plan on not getting paid, if youv'e become accustom to 2 or more weeks off in your working career. Oh, let's not forget they have little kindergarten contests too. You win one extra 15 minute break for a week. Seriously, I'd rather win a dog bone. Kick it off my heel, and let the dog chew on it!
Too much emphasis on quantity and not quality. Due diligence and problem solving is not rewarded. Mostly stuck in a cubicle with no drawers. Lunch is limited to one half hour. PTO never increases, regardless of years of service.