Pros: two paid for 10 minute breaks, some polite costumers, and commission.
Cons: short lunch, lots of rude costumers, lots of mental stress, loud work space, and small space between employees.
A typical work day at TMS is semi- fast pace with incoming catalog calls about every 5-10 minutes. Some costumers were polite and respectful costumers and some were upset costumers. What I learned during my time at TMS was patience with others, how to respond to upset clients in a calm and assertive way, and how to talk to other employees in a respectful manner. The hardest part of this job was the upset clients who might get impatient with the employees when we are having trouble finding their orders or if we no longer carry the product they want. The most enjoyable part about working at TMS was when I could help the costumer with their order and not have any delays.