Inside Sales and Support Specialist
TollFreeForwarding.com - Los Angeles, CA

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TOLLFREEFORWARDING.COM is looking for experienced, eager, and motivated sales and service professionals. Build a career with a privately held growing telecommunications company. Must have excellent communications skills. This is an inside sales and support position handling inbound calls and emails from customers all over the world as well as trouble shooting and providing customer service.

Based in Los Angeles, CA, TOLLFREEFORWARDING.COM is an innovative Telecommunications company experiencing exceptional growth. We are looking for talented, experienced people to join our energetic, enthusiastic team near LAX. We offer a relaxed business casual but hard-working work environment.

Responsibilities:

  • Call out to domestic and international leads inbound leads.
  • Explain billing and charges to customers.
  • Respond to customer emails regarding new or existing services
  • Qualify potential customers.
  • Set up appointments and transfer calls internal team members.
  • Problem solve/troubleshoot basic customer problems.

Skills:

  • Bachelor’s Degree preferred, and/or equivalent combination of education and experience as a minimum requirement.
  • Goal and achievement oriented
  • Outgoing, customer service focused, and friendly personality
  • Excellent verbal & written communication skills
  • Ability to talk on the phone and enter data simultaneously
  • Excellent computer skills, experienced with Windows based programs
  • Technical problem solving
  • Attention to detail and the ability to prioritize work assignments
  • Team player, dependable, and self-motivated
  • Bi-lingual a plus but not required (Spanish, Hindi, Portuguese, Other)

Hours:

  • We are hiring for multiple shifts.

Compensation:

  • Competitive base salary, participation in department bonus plan, employee benefits plan (medical, dental, vision) partially paid by company, 401(k), PTO, paid company holidays and paid garage parking or MTA allowance.

About this company
TollFreeForwarding.com is the number one provider of international virtual phone numbers and call forwarding services in the world....