Help Desk Lead
Top People USA - Chicago, IL

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Salary: Negotiable on experience more depending on experience and benefits
Location: Milwaukee, WI

You are a leader who has a solid background in supervising, coaching, mentoring and motivating a help desk team. You enjoy working in an environment that is fast paced and your number one goal is customer satisfaction and that the end users are very happy with your team and the support you provide. At the end of the day you want your end users to appreciate the type of support you give them to be productive.

You will be managing a team of 6-8 help desk team. You will be troubleshooting PCs and other network devices (Printers, IPads, Applications etc) throughout the clients network which spans across the US. The clients helpdesk is rated very highly internally with their end users so you must bring a great attitude and willingness to help to be successful in this position.

The company has been in business for over 20 plus years. They are going through a merger to become the largest in their industry. They are in the healthcare/senior communities industry. There are tons of opportunities with this company for advancement after you prove yourself. They are based in Milwaukee and Nashville. They have a very friendly and fun environment and we can’t stress that enough.

2-3 year’s experience as a Help Desk Lead/Supervisor
Experience troubleshooting PCs on networks
Experience repairing and troubleshooting PCs hardware
Very experience at motivating, coaching and mentoring team members

Any questions please call Milton Trent @ 502.365.5454

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