I was brought onto the team in the midst of many changes in the company. They are now shifting from the usual chaotic fast fashion retailer to (trying to) become more service based with customers. I really think it is ridiculous for such a high volume store that gets hundreds of people through its doors daily. The manager are friendly and are good at their job however, they don't work with the same standards that they try to put on employees. They don't sell, add on, or greet every customer, why? It doesn't make sense to me. I have a background in sales and I know how to reach sales goals and work with a team to increase the $$ spent per customer, this job was just a temp for me. From what I see going on on a daily basis, TopShop will have a hard time becoming customer service friendly if they continue to still allow managers to work with tasks all day.
Businesswear discount, family and friends discount, family environment on the team
Low pay, stressful environment, no perks (free food etc)