Torchmark Employee Reviews in United States

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Bad work bad pay
Insurance agent (Current Employee) –  McKinney, TXFebruary 29, 2016
Some co-workers are great others are down right mean cruel and unethical. They will email and call you slurs as well as one female manager. The hours are late and one female manager gives favors for employees that can do personal things for her. The work environment is negative and morale very low. The pay is misrepresented sometimes. Breaks are not frequent, you will get wrote up if it takes you too long in the restroom. The same female manager really belittles employees and there is no effective open door policy for her behavior. One bad manager left and was replaced with another. If you keep to yourself and work through breaks and lunches, you can tolerate it for a while.
Pros
overtime, product is easy to sell
Cons
bad boss, no breaks
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Absolutely the most awful place to work!!!
Customer Service Representative (Former Employee) –  McKinney, TXFebruary 18, 2016
ABSOLUTELY THE MOST AWFUL PLACE TO WORK!!! They have such a HUGE turnover rate, because of the way hey treat their employees.
Pros
There are no Pro's
Cons
EVERYTHING.
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It's ok
IT Auditor (Current Employee) –  McKinney, TXFebruary 8, 2016
Pay is below market, Management is OK. Benefits could need a boost. A decent place to start your career. Work/Life balance is good though.
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Great work and great pay
Insurance Agent (Current Employee) –  Mc Kinney, TXFebruary 4, 2016
Wonderful co-workers, great pay, long hours, plenty short breaks, awesome work environment, amazing boss. The hours are great if you are looking for full time work. The pay period is bi-weekly. The checks are really worth the wait.
Pros
Great Boss, Great Pay
Cons
No flexible scheduling
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Salary
Customer Service Representative (Current Employee) –  McKinney, TXDecember 9, 2015
The salary should increase due to the overall job responsibility and the turnover is extremely high. The company seems to be hiring quantity not quality.
Pros
Holiday and weekends off
Cons
pay, training
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grate pay
data entry operator (Current Employee) –  McKinney, TXNovember 12, 2015
I know this position pay by piece and it is way better than the start hourly pay which is 11 dollars an hour. At this position you can easily make 16.00-17.00 an hour if your work hard. If there is no work the time is adjusted by your regularly for that pay week. If you are consistent they know how much you earn hourly. Plus you can also work overtime time and make more money.
Pros
Management motivates you to move up
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Working at Torchmark
IT Business Analyst Team Lead (Current Employee) –  McKinney, TXNovember 12, 2015
A typical day consists of juggling multiple high priority projects, meeting demanding deadlines, and working 9+ hours. The management is understanding and tries to meet the employee needs, but upper exec management pushes for tight deadlines, which makes it impossible for middle-management to provide any slack. Co-workers are great, and enjoyable to be around. A lot of the times people stay stressed due to the deadlines and the short time lines that you are pressured to adhere to. The most enjoyable part of the job are my peers.
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Entrepreneurial Approach to Business
Financial Representative (Current Employee) –  Woburn, MASeptember 30, 2015
100% management of your own book of business. Ability to build manage and maintain strong, long last, business relationships. Ability to develop professionally.
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Data entry - don't do it
Data Entry Clerk (Current Employee) –  McKinney, TXAugust 28, 2015
During training the pay is 11.00, the matrix on continuing to make 11.00 is quite different.

The next step is pay by the piece plus the hourly rate goes to minimum wage. So it's 7.?? + your piece work. If there isn't any work you complete non-dework and that eliminates the pay by the piece portion. There is no way to know exactly how much you key nor can you really track it. Management does that and you can't always count on your check remaining the same.

Favoritism within a department - yes!
Equality - no
Behind the times - yes
Systems - antiquated
Paycheck - can't pull up outside of job.
Blame game played all day long
So much more......

If you choose to work in data entry/customer service find something else with in the organization soon. Easy job but in the last 8 months 15 people have left - some just went to lunch and never came back. People say that it's always a huge turn around in these areas - true but if the environment was better it wouldn't be so many unhappy people.

The rules change all the time. Since the department is short staffed, only one person can be off at a time, then it changed and then they added if your supervisor is off - you can't be also.

The interesting part of that is you may complete the work in the area of another supervisor (and your supervisor doesn't even know how to do your job).

They offer personal time but they want you to make up the time instead of you using it. Sometimes it is not possible but want you say you will before they approve you leaving even though you have the time.

There's one female
  more... (really nice, quiet and does her job - when we have some who roam around talking all day)there that they are always looking over her shoulder and watching - why I couldn't tell you but she acts like it doesn't bother her and I think it bothers them more that she ignores then, does her job and has not allowed intimidating tactics to affect her like it has others.

So much more. ....
  less
Pros
Pension plan
Cons
Management, Pay, Favoritism, Behind the times
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Horrible work environment
Call center sales (Former Employee) –  McKinney, txAugust 4, 2015
Management belittles employees and lies when you try the open door policy. Lots of harassment and very political culture. Hard work only pays off for some employees, very shady commission practices. Sometimes the pay in sales can be good. Run, it's just not worth it
Pros
Some months the pay can be good
Cons
Discrimination, shady business practices, management not knowledgeable nor helpful. One manager just hugs up with men, the others just stay on their cell phones
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calm and relaxed work place
Customer service (Current Employee) –  Mckinney txJuly 20, 2015
a typical day at work clock in take my seat and start taking calls any where from 100 to 120 calls a day management for the most part was always good with helping you on the phone or with any problems
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excellent job to learn phone etiquette
QAC Representative (Former Employee) –  Omaha, NEJuly 11, 2015
this job helped me learn great phone etiquette. It was a very easy job, my training was great, I rarely had to ask management for help with a customer.
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Good, bad and ugly.
Analyst (Current Employee) –  McKinney, TXJuly 6, 2015
Management is clueless on managing people. They are more like trainers, promoted from doing a specific job well and they are not given the tools/training to be trained on managing the people and environment.
Nepotism is how you get hired, promoted and there's a lot of secrecy of any changes or information on situations that may affect employees.
On the plus side, there are nice quality people that want to do well at their job but can be hindered in their growth which makes for some frustration. Again management,
One of the few companies to still offer pension and 401k.
They offer several job/career opportunities through transfers between departments, which is good and bad. You may transfer to a poorly ran dept or you can transfer into a better dept.
If you are current on the latest or newest technology upon graduating from school, prepare to step back in time.
I would suggest if you get an offer to work there, take it. But communicate with your manager of your goals and timelines to reach those goals. If you don't see "your" goals being met. Move on.
Pros
Find the right job, and it's an easy 20 yr career.
Cons
Old school practices and processes, behind the times in management business practices.
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Life Ins. Co.
Customer Service Rep. (Former Employee) –  McKinney, TXJanuary 6, 2015
Numerous employees, constantly on the phone, you had to receive & handle a quota on incoming calls or it would affect your pay, it was more like a revolving door. Very stressful.
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Date driven to Death
IT (Former Employee) –  McKinney, TXJanuary 3, 2015
If you like to "Learn by Fire" without ANY direction, then this is the place for you!

This is the first company that I've worked at where the project delivery date is more important than a functioning end-product.
This mentality has cost the company a lot of money and if they continue this "business model", they will lose money due to the ever-increasing turnover, especially in the IT department.

A lot of people feel trapped because the chose to work somewhere close to their house (if they live in McKinney/Allen or NE Plano), but cannot stand the work environment.

Constantly on call for countless nights and weekends, I finally had enough! Life is too short and it was time to move on.
Pros
pension plan (if you can hold on for 5+ years)
Cons
work environment, politics, business does not invest in it's employees, very "old-south" upper management..
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Easy part time job
customer retention (Current Employee) –  McKinney, TXSeptember 10, 2014
This is an easy part time job but it is pay by piece which is up and down every week. So as long as you are fine with a $200 check one week and $300 the next and $700 the next and $175 the next then by all means apply. Don't take this job if you need a stable part time income. People are super nice and management is as helpful as they can be. The company has no clue how to run efficiently. You will think up 20 questions within the first week of "how come we don't do it like this, or how come we don't have this?"....get ready because they will not have answers. Also was told that the pay piece rate had not changed in over 5 years but how convenient when i start that they decide to change it up some for different accounts. I'm stuck here for now because not much else out there for part time and hours I need or pay i need but as soon as another door opens i will gladly walk away from this place.
Pros
employees are awesome...hours are good...super easy work "you wanna pay?" "no, goodbye" "yes, okay cc # please"
Cons
management clueless and pay by piece is a joke
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Depends on Dept
Specialist (Current Employee) –  McKinney TXAugust 28, 2014
Having come into this company as a temp worker I have worked in different departments. Some have bad management and the job is hard and they treat you badly (data entry, QAC, customer service). Some have good managemt and the job is challenging but the people are good. There is opportunity to advance if you work hard and are skilled. And yes, nepotism runs rampant. Overall Torchmark is a good company. Not many places offer pensions these days.
Pros
pensions, encouragement
Cons
lackluster management in some areas.
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Learned a lot
Customer Service Team Lead (Former Employee) –  McKinney, TXJuly 7, 2014
I learned a lot working customer service with Torchmark. I was able to learn great skills such as conflict resolution with customers and helping my fellow co workers to move forward in their jobs as well.
Pros
great co workers
Cons
distance i had to drive to get there, changes in management too often
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High volume recruiting
Corporate Recruiter (Former Employee) –  McKinney, TXApril 19, 2014
Hard work was promoted, promoting Torchmark to potential candidates was easy and effortless.
Pros
people
Cons
location
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On phone 100% of time sitting
Quality Assurance Agent (Current Employee) –  Omaha, NEApril 3, 2014
For a phone job it is not so bad. It is tough to do for a long time.
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Overall rating

3.0
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