Torchmark Employee Reviews

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productive workplace and fun environment
Quality Assurance Representative (Former Employee) –  McKinney, TXJune 28, 2017
Torchmark was a very fun environment as a workplace. The management was good and the workplace cultural was wonderful i couldn't ask for something more enjoyable than a work place like torchmark.
Pros
free lunches games and prizes
Cons
N/a
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Fun workplace with great management
QAC Representative (Former Employee) –  McKinney, TXJune 15, 2017
A typical work day at TorchMark was talking with customers on the phone and verifying personal health information with them.

I learned how to have customer service and how to attempt to sell the insurance if the customer wanted to cancel.

Management was great. The supervisors helped out in any way they could, and if they were unable to help, they would find someone who could. They were also very understanding and did whatever they could to help you succeed.

The hardest part of the job was when a customer was angry, yelling and cussing and I had to try to calm them down while still trying to get them to complete their applications.

The most enjoyable part of the job was my co-workers and supervisors. All of them were extremely friendly and helpful whenever I had any questions about the job
Pros
Great benefits, full time employment and paid time off
Cons
Short time for lunch
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stress
CSR - Customer Service Representative (Former Employee) –  McKinney, TXMay 4, 2017
arrive, sit, no time for go to the bathroom, never find a supervisor when needed. time to lunch, very short, customers 60 percent of the rime angry, not a good place to work.
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Very Poor Management
Quality Assurance Specialist (Former Employee) –  McKinney, TXMay 4, 2017
Very poor management and not much career advancement. I worked at the corporate office and never once saw the CEO in 1.5 yrs. The execs have their own personal chefs upstairs so they would never have to socialize with the common employee.
Pros
Schedule is flexible but dont be late for over 3 minutes
Cons
Mentally and physically trying. Must be prepared to be micro managed and work on a tier system.
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Very micromanaged and ready to get out of there
Call Center Representative (Current Employee) –  McKinney, TXFebruary 23, 2017
They don't post jobs. Supervisors just promote "friends". Do nothing for their employees. Turnover rate is very high. Bathroom breaks are even an issue.
Pros
None
Cons
Don't care about employees
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Boring, but not bad
Data Entry Clerk (Current Employee) –  McKinney, TXOctober 8, 2016
Work is pretty easy, but boring. The pay (pay-per-piece) is nice if you work hard. I know folks with much more difficult jobs getting paid less than I do. Benefits are great.

There's not a lot of social factor in data entry, as it's very productivity-based. If you talk to the person next to you, others will get onto you -- and not just supervisors. I've seen rude co-workers try to play the part of supervisor a few times.

Despite that, it's a decent job, stable enough. Listening to music makes the day go by faster. If you're looking for advancement, data entry is kind of a dead end, so you'll want to find a different department or job. It's a good job to start out at, though.
Pros
Pay is decent, benefits, easy work
Cons
Little to no advancement prospects, very isolated, fairly boring
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Enjoy the work place and motivation activities
Customer Retention Specialist (Current Employee) –  McKinney, TXSeptember 27, 2016
Throughout the day I completed various administrative duties, including answering phones, drafting documents and emails, filing and greeting customers. I also provided strong customer service and resolved customer issues.
Pros
This company was wonderful and extremely helpful to customer
Cons
Short breaks
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Family atmosphere
Commissions Analyst (Current Employee) –  McKinney, TXSeptember 13, 2016
Family atmosphere, challenging and many opportunities for advancement. I love the employee appreciation activities that they plan.
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Great Insurance training ground
Part D Administrative Specialist (Current Employee) –  McKinney, TXJuly 28, 2016
Great Insurance training ground.
I learn new information or skills daily.
Management should cultivate leadership skills in order to retain quality and dedicated employees. The hardest part of the job is the lack of communication by management. The most enjoyable part of the job is helping our customers resolve issues.
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Torchmark
Customer Service Representative (CSR) (Former Employee) –  McKinney, TX 75070July 3, 2016
I work through pro staff at Torchmark. The company is okay. They really did not care to much for there employee like most job do. The supervisor was okay there too. If you every need to take off they was okay about. Just be careful when you go through Pro staff for a job.
Pros
Na
Cons
Na
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Interesting
Customer Service Representative (Former Employee) –  McKinney, TXJune 12, 2016
Easy customer service position, most people are freindley.
Very busy, phone does not stop ringing.
Supervisors are helpful.
The hardest part of the job, claims.
Pros
good hours
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Good training but bad pay
Customer Service Representative (Former Employee) –  McKinney, TXMay 17, 2016
everybody from the staff to the co workers were friendly, from what I saw. But don't have an allergic reaction to a medicine you are PRESCRIBED TO because they will fire you if you don't have enough personal day.
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fun understanding
Customer Service Representative (Current Employee) –  McKinney, TXMay 4, 2016
i love the job my supervisor is fun my co worker are a blast i relly enjoy working for this company they are understanding and willing to work with you and your schedule
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A good place to start.
Press Helper/Laborer (Former Employee) –  Oklahoma City, OKMarch 28, 2016
These are just my individual expriences but this is a good place to start.
If you work hard enough you will get job advancement.
Don't slack off, don't do anything else just focus on your job and you'll be fine.
Helpful Co-workers.
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Bad work bad pay
Insurance agent (Current Employee) –  McKinney, TXFebruary 29, 2016
Some co-workers are great others are down right mean cruel and unethical. They will email and call you slurs as well as one female manager. The hours are late and one female manager gives favors for employees that can do personal things for her. The work environment is negative and morale very low. The pay is misrepresented sometimes. Breaks are not frequent, you will get wrote up if it takes you too long in the restroom. The same female manager really belittles employees and there is no effective open door policy for her behavior. One bad manager left and was replaced with another. If you keep to yourself and work through breaks and lunches, you can tolerate it for a while.
Pros
overtime, product is easy to sell
Cons
bad boss, no breaks
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Absolutely the most awful place to work!!!
Customer Service Representative (Former Employee) –  McKinney, TXFebruary 18, 2016
ABSOLUTELY THE MOST AWFUL PLACE TO WORK!!! They have such a HUGE turnover rate, because of the way hey treat their employees.
Pros
There are no Pro's
Cons
Everything.
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It's ok
IT Auditor (Current Employee) –  McKinney, TXFebruary 8, 2016
Pay is below market, Management is OK. Benefits could need a boost. A decent place to start your career. Work/Life balance is good though.
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Great work and great pay
Insurance Agent (Current Employee) –  Mc Kinney, TXFebruary 4, 2016
Wonderful co-workers, great pay, long hours, plenty short breaks, awesome work environment, amazing boss. The hours are great if you are looking for full time work. The pay period is bi-weekly. The checks are really worth the wait.
Pros
Great Boss, Great Pay
Cons
No flexible scheduling
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Salary
Customer Service Representative (Current Employee) –  McKinney, TXDecember 9, 2015
The salary should increase due to the overall job responsibility and the turnover is extremely high. The company seems to be hiring quantity not quality.
Pros
Holiday and weekends off
Cons
pay, training
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grate pay
data entry operator (Current Employee) –  McKinney, TXNovember 12, 2015
I know this position pay by piece and it is way better than the start hourly pay which is 11 dollars an hour. At this position you can easily make 16.00-17.00 an hour if your work hard. If there is no work the time is adjusted by your regularly for that pay week. If you are consistent they know how much you earn hourly. Plus you can also work overtime time and make more money.
Pros
Management motivates you to move up
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Overall rating

3.2
Based on 44 reviews
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Ratings by category

Work/Life Balance
3.0
Compensation/Benefits
2.9
Job Security/Advancement
2.9
Management
2.9
Culture
2.7