Torchmark Employee Reviews

Showing all 38 reviews
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It's ok
IT Auditor (Current Employee) –  McKinney, TXFebruary 8, 2016
Pay is below market, Management is OK. Benefits could need a boost. A decent place to start your career. Work/Life balance is good though.
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Great Insurance training ground
Part D Administrative Specialist (Current Employee) –  McKinney, TXJuly 28, 2016
Great Insurance training ground.
I learn new information or skills daily.
Management should cultivate leadership skills in order to retain quality and dedicated employees. The hardest part of the job is the lack of communication by management. The most enjoyable part of the job is helping our customers resolve issues.
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Enjoy the work place and motivation activities
Customer Retention Specialist (Current Employee) –  McKinney, TXSeptember 27, 2016
Throughout the day I completed various administrative duties, including answering phones, drafting documents and emails, filing and greeting customers. I also provided strong customer service and resolved customer issues.
Pros
This company was wonderful and extremely helpful to customer
Cons
Short breaks
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Family atmosphere
Commissions Analyst (Current Employee) –  McKinney, TXSeptember 13, 2016
Family atmosphere, challenging and many opportunities for advancement. I love the employee appreciation activities that they plan.
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Good, bad and ugly.
Analyst (Current Employee) –  McKinney, TXJuly 6, 2015
Management is clueless on managing people. They are more like trainers, promoted from doing a specific job well and they are not given the tools/training to be trained on managing the people and environment.
Nepotism is how you get hired, promoted and there's a lot of secrecy of any changes or information on situations that may affect employees.
On the plus side, there are nice quality people that want to do well at their job but can be hindered in their growth which makes for some frustration. Again management,
One of the few companies to still offer pension and 401k.
They offer several job/career opportunities through transfers between departments, which is good and bad. You may transfer to a poorly ran dept or you can transfer into a better dept.
If you are current on the latest or newest technology upon graduating from school, prepare to step back in time.
I would suggest if you get an offer to work there, take it. But communicate with your manager of your goals and timelines to reach those goals. If you don't see "your" goals being met. Move on.
Pros
Find the right job, and it's an easy 20 yr career.
Cons
Old school practices and processes, behind the times in management business practices.
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A Horrible Company, A Horrible Experience
Manager (Former Employee) –  McKinney, TexasSeptember 25, 2013
If you are looking for a company that is a highly charged political culture, has departmental infighting, and weak management, then this is the place for you!

Seriously, this is a terrible place to work. The management of this company is clueless, their business practices are old and unethical, and the morale among employees is very low. They have very high turn over. The pay is sub-standard, as they refuse to pay market price for even the most specialized of positions. Forget about getting a raise; they have no formula for measuring workplace performance.

I wasted precious time of my career in this place, I hope you do not do the same.
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Salary
Customer Service Representative (Current Employee) –  McKinney, TXDecember 9, 2015
The salary should increase due to the overall job responsibility and the turnover is extremely high. The company seems to be hiring quantity not quality.
Pros
Holiday and weekends off
Cons
pay, training
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A good place to start.
Press Helper/Laborer (Former Employee) –  Oklahoma City, OKMarch 28, 2016
These are just my individual expriences but this is a good place to start.
If you work hard enough you will get job advancement.
Don't slack off, don't do anything else just focus on your job and you'll be fine.
Helpful Co-workers.
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grate pay
data entry operator (Current Employee) –  McKinney, TXNovember 12, 2015
I know this position pay by piece and it is way better than the start hourly pay which is 11 dollars an hour. At this position you can easily make 16.00-17.00 an hour if your work hard. If there is no work the time is adjusted by your regularly for that pay week. If you are consistent they know how much you earn hourly. Plus you can also work overtime time and make more money.
Pros
Management motivates you to move up
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Great work and great pay
Insurance Agent (Current Employee) –  Mc Kinney, TXFebruary 4, 2016
Wonderful co-workers, great pay, long hours, plenty short breaks, awesome work environment, amazing boss. The hours are great if you are looking for full time work. The pay period is bi-weekly. The checks are really worth the wait.
Pros
Great Boss, Great Pay
Cons
No flexible scheduling
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Torchmark
Customer Service Representative (CSR) (Former Employee) –  McKinney, TX 75070July 3, 2016
I work through pro staff at Torchmark. The company is okay. They really did not care to much for there employee like most job do. The supervisor was okay there too. If you every need to take off they was okay about. Just be careful when you go through Pro staff for a job.
Pros
NA
Cons
NA
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Bad work bad pay
Insurance agent (Current Employee) –  McKinney, TXFebruary 29, 2016
Some co-workers are great others are down right mean cruel and unethical. They will email and call you slurs as well as one female manager. The hours are late and one female manager gives favors for employees that can do personal things for her. The work environment is negative and morale very low. The pay is misrepresented sometimes. Breaks are not frequent, you will get wrote up if it takes you too long in the restroom. The same female manager really belittles employees and there is no effective open door policy for her behavior. One bad manager left and was replaced with another. If you keep to yourself and work through breaks and lunches, you can tolerate it for a while.
Pros
overtime, product is easy to sell
Cons
bad boss, no breaks
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Interesting
Customer Service Representative (Former Employee) –  McKinney, TXJune 12, 2016
Easy customer service position, most people are freindley.
Very busy, phone does not stop ringing.
Supervisors are helpful.
The hardest part of the job, claims.
Pros
good hours
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Good training but bad pay
Customer Service Representative (Former Employee) –  McKinney, TXMay 17, 2016
everybody from the staff to the co workers were friendly, from what I saw. But don't have an allergic reaction to a medicine you are PRESCRIBED TO because they will fire you if you don't have enough personal day.
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fun understanding
Customer Service Representative (Current Employee) –  McKinney, TXMay 4, 2016
i love the job my supervisor is fun my co worker are a blast i relly enjoy working for this company they are understanding and willing to work with you and your schedule
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great work environment
Agency Director (Former Employee) –  McKinney, TXMarch 31, 2014
great work environment, benefits were excellent. Advancement was based on seniority and not merit.
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A great opportunity to advance your career and change your life
Insurance Broker/ Territory Manager (Current Employee) –  Cleveland, OHSeptember 6, 2012
American Income life is a great place to work and have unlimited opportunities ot advance your career. Only con is that the work life balance is non existent. For a person who is willing to work 60-80 hours a week this is the place to be. Very fun place to work and for the most part you get to make your own schedule. Management is very hands on. The hardest part of the job is the hours
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Working at Torchmark
IT Business Analyst Team Lead (Current Employee) –  McKinney, TXNovember 12, 2015
A typical day consists of juggling multiple high priority projects, meeting demanding deadlines, and working 9+ hours. The management is understanding and tries to meet the employee needs, but upper exec management pushes for tight deadlines, which makes it impossible for middle-management to provide any slack. Co-workers are great, and enjoyable to be around. A lot of the times people stay stressed due to the deadlines and the short time lines that you are pressured to adhere to. The most enjoyable part of the job are my peers.
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Date driven to Death
IT (Former Employee) –  McKinney, TXJanuary 3, 2015
If you like to "Learn by Fire" without ANY direction, then this is the place for you!

This is the first company that I've worked at where the project delivery date is more important than a functioning end-product.
This mentality has cost the company a lot of money and if they continue this "business model", they will lose money due to the ever-increasing turnover, especially in the IT department.

A lot of people feel trapped because the chose to work somewhere close to their house (if they live in McKinney/Allen or NE Plano), but cannot stand the work environment.

Constantly on call for countless nights and weekends, I finally had enough! Life is too short and it was time to move on.
Pros
Pension Plan (if you can hold on for 5+ years)
Cons
Work environment, Politics, business does not invest in it's employees, very "old-south" upper management..
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Horrible work environment
Call center sales (Former Employee) –  McKinney, txAugust 4, 2015
Management belittles employees and lies when you try the open door policy. Lots of harassment and very political culture. Hard work only pays off for some employees, very shady commission practices. Sometimes the pay in sales can be good. Run, it's just not worth it
Pros
Some months the pay can be good
Cons
Discrimination, shady business practices, management not knowledgeable nor helpful. One manager just hugs up with men, the others just stay on their cell phones
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Overall rating

3.2
Based on 38 reviews
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Ratings by category

Work/Life Balance
3.1
Compensation/Benefits
2.9
Job Security/Advancement
2.8
Management
2.9
Culture
2.7