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Toshiba America Medical Systems
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18 reviews

Toshiba America Medical Systems Employer Reviews

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Professional organization, great training.
Senior Customer Engineer (Former Employee), Northern CaliforniaAugust 16, 2014
Pros: tech support, training, benefits
Cons: long hours, deadline pressures
Company provided vehicle, cell phone, laptop, tools and will cover most job related expenses. They also provide online training as well as training at their HQ's. Various tech support services from headquarters were great and instrumental in getting the job done. Team cohesion is crucial and will vary greatly from region to region. Some of the guys – more... on the field are top notch and can be invaluable in times of need when dealing with sticky technical issues. Management did not seem able to bridge gap with local and field personnel. TAMS implemented nationwide layoff in October 2013 even in areas already understaffed. – less
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Customer focused service position
Senior Customer Engineer (Current Employee), Rolling Meadows, ILJuly 31, 2014
Pros: supplied tools, vehicle, and equipment needed to perform duties
Work changes daily. No routine except the monthly required preventative maintenance.
Because of this position I have learned a lot about the medical imaging field and healthcare.
Local management is great. I have never had a better set of bosses as I have in my zone. Upper management always listens and supports their work force.
Co-workers are intelligent – more... and self sufficient.
Hardest part of the position is the inconsistant schedule and emergency repair schedule. CT support is directly related to the ER side of the hospital and repair/PM schedules reflect their business.
Best part of this job is the freedom to run my own schedule and take care of my customers with limited restriction by the company. This allows me to troubleshoot, repair and take care of my customers the only way I know how....at the highest possible level of commitment. – less
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great place to work
Customer Enginee (Current Employee), Houston, TxJune 24, 2014
Love the job, make your own schedule. Sometime a lot of things break at once, so can get pretty hectic. Compensation is fair.
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Customer focused medical sales organization
Zone Vice President, Sales (Current Employee), Tusin, CAMay 4, 2014
Toshiba strives to understand customers needs to provide diagnostic solutions
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Sweatshop
Service Contract Administrator (Former Employee), Tustin, CAFebruary 17, 2014
This place doesn't belong in the USA, it belongs in some third world country. The way they treat employees there is disgusting.

Stay away from this place.
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Wrong Direction
Area Service Manager - North Central Area (Former Employee), Tustin, CAJanuary 3, 2014
The company is going in the wrong direction. Very high "turn-over" rate with employees.
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Trained Field Service Engineers on all aspects of systems and equipment. Analyzed skills, evaluated performances, and developed a check and balances
SR. CUSTOMER ENGINEER (Former Employee), Dallas, TXNovember 25, 2013
Learned a lot and worked with great people from all over the country. It was a great place to work.
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NIce place to work
Technical Support (Former Employee), Tustin, CANovember 5, 2013
Pros: nice place to work
Nice people great company and overall nice place to work. If you work hard you will be fine.
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Good company to work for
CUSTOMER SUPPORT MANAGER (Former Employee), Atlanta, GAOctober 16, 2013
Company had reduction in force due to the economic collapse.

Directly responsible with annual Sales forecast of $55 million in seven States with CT, MRI, X-Ray, Cardiac, and Vascular products. Dotted line responsibility for $110 million annual operating plan (AOP). Worked directly with Zones Vice President of Service and Sales to ensure objectives – more... were achieved.
 Directly responsible for the Installation Managers and Technical Support Specialists to ensure customer satisfaction with Toshiba's products and services. Provided customers and technical support with two Managers and 58 employees to achieve revenue and business objectives.
 Directly responsible for all customer satisfaction levels, new equipment installations, upgrades, backlog conversions, and acted as a point of contact for Sales and Service Management teams. – less
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Toshiba America Medical Systems
CUSTOMER ENGINEER II (Former Employee), Eastern VirginiaOctober 8, 2013
Toshiba America Medical Systems was a fantastic organization to work for. They provided excellent training to give me the skills and tools required to be a successful engineer. The management and coworkers were all knowledgeable and kind. The pay and benefits were outstanding!
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Hiding behind their mom
Private (Former Employee), Tustin, CAAugust 22, 2013
Pros: toshiba company
Cons: management missteps
A leading medical machine vendor, doing better than average sales. Trying to cut apron strings from Japan. Stressed by expensive info systems misstep.
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Excellent company that struggles to find its place in todays capital equipment market.
Key Account Executive (Former Employee), Baltimore, MDAugust 8, 2013
The company is finding it hard to compete with the major players that dominate the hospital capital equipment markets because of their somewhat limited product lines. With expansion of their product lines and stabilization of their sales and marketing teams, Toshiba will continue to grow as it builds long term relationships with
major medical systems.
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It is a pleasure to work for such a philanthropic company
Sr. Service Contracts Administrator (Current Employee), Tustin, CAJuly 7, 2013
Pros: benefits
Cons: no opportunity for advancement
Toshiba America Medical Systems is in the medical industry. It is exciting to see how our products affect people in such a positive way. I have learned so much with regard to software skills such as all Microsoft products, Clarify and Oracle.

The hardest part of the job is a lesson that you learn in Kindergarden. That lesson is that by performing your – more... job you cannot keep each individual you touch happy.

The best part of my job is making big deals come to fruition for the company. – less
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Analyst (Current Employee), Tustin, CaJanuary 12, 2013
Unlike other imaging systems, the cardiovascular lab is literally an extension of the clinician’s eyes and hands. As such, it must provide access, coverage, image quality and workflow efficiency that fluidly enhances a clinician’s performance. We’ve worked hand-in-hand with leading clinicians to design unique features for the Infinix-i systems that – more... address those very needs. – less
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Stay away
Fomer field service engineer (Former Employee), USAOctober 22, 2012
Pros: training is in so cal
Cons: training, equipment, car, tools, documents.
Bad management, will not return your requests, left on your own. Poor training and no sites will be assigned. Mentoring was terrible. Company is going through a lot of changes. Zone managers do not have time to deal with local problems. Products are substandard compared to the rest of the industry. Had to share test equipment with other engineers and – more... some were out of calibration by 2 years. – less
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Stay away
Manager (Former Employee), Irvine, CAAugust 17, 2012
Pros: flexible time
Cons: poor leadership
Upper Management team has no direction. The company stopped growing and is in a decline. Co-workers were always out to get you.

October 24, 2012

I aggree, this company has terrible managers. You have to share test equipment and some are out of calibration by 2 years. Training is poor and the equipment is sub standard compared with the rest of the industry. Look at this company very close and watch your back.

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If your a proven and sucessful Imaging Systems Sales Professional, and depending upon the Sales Zone (region), this could be a great place to work.
Zone Business Manager - MRI (Current Employee), Mills, PAMarch 28, 2012
Pros: outstanding earning potential, solid innovative products, responsive business units, and excellent customer service.
Cons: limit product portfolio, and teamwork within my zone is limited.
In a typical day I am interfacing with customers, and potential customers, to grow and support MRI Sales and Service in the Metro Zone (Eastern PA, NJ, NYC and Westchester County NY). Interacting continuously with Account Executives with questions pertaining specifically to MRI, and in Strategizing sales in the Zone and at specific accounts. Additionally – more... working with the MR Business Unit for Toshiba (US) in providing feedback, and in growing my product knowledge base.

I learned that in a competitive market place, with a down economy, the size and scope of your product portfolio, and the economic value it can bring to customers, is often more important than the clinical and economic advantages of a product offering. You have to be able to meet all of your customers imaging needs economically, and to have holes in your portfolio can limit sales and sales opportunities.

The changing Toshiba Executives are very good, and having a positive impact on Toshiba America Medical Systems. However, the local Zone Sales VP for the Metro Zone is subpar.

Most of my co-workers at Toshiba are seasoned veterans, and are very set in their ways. Very much a mix of solid performers and under performers, and most lacking in enthusiasm presently.

The hardest part of this position is the lack of a complete product portfolio, and a limited market presence in the MRI marketplace.

The most enjoyable part of this job is the competitive selling. This requires a great deal of customer interaction which include meetings, presentions, and providing competitive documentation & writings which I prepare and provide. Strategizing and interacting with all of the Toshiba Sales Team members in the Metro Zone, and at Toshiba Corporate, is also a lot fun. The team consists of Account Executives, Financial Specialists, Sales Management, Service Management, the MR Business Unit, Marketing Group Members, and many more. – less

About Toshiba America Medical Systems

Toshiba America Medical Systems (TAMS) is not sheepish about looking beneath the surface for medical insight. The company, a subsidiary – Read more