CUSTOMER SUPPORT SPECIALIST:
Total Management is seeking a hard-working, quick learning individual for a position as a Client Support Specialist. No particular experience is required, however, strong technical and customer service skills are a must. Ideal candidates will thrive in a fast paced, team oriented environment. Major consideration will be given to candidates who exhibit flexibility, ambition, ability to foster teamwork, and a passion for learning.
Provide support for clients including setup changes and updates.
Answer support calls and resolve basic client support issues.
Provide support via Live Chat
Various internal administration tasks.
Occasional Industry/Market Research.
Communicate with clients on status/completion of tasks and support issues.
Allocate situations requiring high level/urgent attention to the appropriate resources.
Strong Organizational Skills
General Web & Technical Skills
Strong Customer Service Skills
Excellent Communication Skills
Knowledge of general accounting principals
IT Support or Help Desk Experience
Experience a Plus
Compensation & Benefits:
Position: Full time
Working with cutting edge technologies and a great team!
Casual Work Environment
Opportunities For Growth