Customer Support Specialist
Total Management - Cleveland, OH

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Total Management is seeking a hard-working, quick learning individual for a position as a Client Support Specialist. No particular experience is required, however, strong technical and customer service skills are a must. Ideal candidates will thrive in a fast paced, team oriented environment. Major consideration will be given to candidates who exhibit flexibility, ambition, ability to foster teamwork, and a passion for learning.

Position Responsibilities:
 Provide support for clients including setup changes and updates.
 Answer support calls and resolve basic client support issues.
 Provide support via Live Chat
 Various internal administration tasks.
 Occasional Industry/Market Research.
 Communicate with clients on status/completion of tasks and support issues.
 Allocate situations requiring high level/urgent attention to the appropriate resources.

 Strong Organizational Skills
 General Web & Technical Skills
 Strong Customer Service Skills
 Excellent Communication Skills

 Bachelors Degree
 Knowledge of general accounting principals
 IT Support or Help Desk Experience
 Experience a Plus

Compensation & Benefits:
 Position: Full time
 Working with cutting edge technologies and a great team!
 Casual Work Environment
 Opportunities For Growth