Supervisor/Manager (Former Employee) – Mesa, AZ – June 19, 2016
- Everyday at work was great because I always loved seeing the clients faces. -I learned manger material and how to properly run an office. - Management was fantastic - Always got along with my co-workers and always helped when they needed . - The hardest part was laying off co-wokers - Always meeting new people and friends , taking on challenge with with a pride.
Transportation Coordinator (Former Employee) – Aurora, CO – March 16, 2016
A typical day at work consisted of taking phone calls from medicaid patients to arrange rides to a medical appointment. I learned how to be more patient. Management did their jobs well, and were patient and cooperative when employees cam to them with questions. My co-workers were my favorite part. When there were no calls to take, I enjoyed chatting with them. There wasn't really anything I considered hard to do.
Supervisor (Former Employee) – Glendale, AZ – February 11, 2016
Some of the people are great to work with. This company should work on their communication and training which is lacking and are what I feel two of the most important things a company should ensure they are excelling in.
Administrative Assistant (Former Employee) – Glendale, AZ – February 5, 2016
Total transit, was a calm and easy place to work. I started with no experience what so ever as administrative assistance, my co- worker trained me and guide me to learn how to work all systems and basic admin duties, they where very surprised how fast I learned the systems and picked up being a admin for have no experiences. The hardest part of my job was learn each system, but I managed to learn them all. I have learn how to use Microsoft, excel, and outlook, I also learn how to work with customers by calling each individual for a maintance check on there vehicle or answer any questions or concerns they may had. the most enjoyable part of my job was how unity and how well we all work as a team to exceed the companies goals.
Cab Driver (Former Employee) – Tucson, AZ – September 3, 2015
it's a place where people cames and goes due to the luck of support from managers and stuff, working for this place it's so bad that every time they find someone guilty but they never find solutions to their problems. they will take your money and that's all about them all they want it's your money.
Scanner (Former Employee) – Tucson, AZ – August 18, 2015
Provided costumer service. I learned how to compare prices and how grocery stores compete. Management was unstable, we went thru 4 different store managers in less than a year. Co workers maily keep to themselves.
Contract driver (Former Employee) – Glendale, AZ – May 20, 2015
You'll work a lot, but that's the nature of driving a taxi. Since there is no set schedule, you can take off when you want, for as long as you want. You can also work where you want-there is no forced dispatch. Management is not over bearing. As long as you bring the car back clean and without any fresh damage, they're all right with you. But the average front line supervisor is a promoted cab driver with little education, and it shows.
Management treats you like a contractor when it suits them and like an employee when it suits them. They need to understand that you can't do both. For example, we were required to wear a shirt with a collar, which is the exercise of the right of control. We were also required bring the car back clean and with enough gas in it which wasn't in our contract. You can also be "fired" from Discount. Try doing that at Empire Equipment. While they won't force you to take a call, if you turn one down they don't send you anything else all day-more use of the right of control.
Management also doesn't seem to care about anything except their drivers paying their leases. They don't care if you make any money or not. Their solution to everything was to hire more drivers, and slice the money pie even smaller. Then there's way too many drivers trying to lease cars, especially on the weekends. Veteran drivers leave, and rookie drivers leave. There is a constant turnover of drivers.
There is practically no chance for advancement there. The average supervisor drives eight years before they get promoted (or "hired," as the case may be) and I never sawmore... any front line manager get promoted further up.
When the money was coming in it wasn't bad-I made a decent living. But when the money dropped off more than 50% that's when I left. (It wasn't the only reason, but if it had stayed up I probably would have stayed.) I worked more and made less. The last year I figured I made less than $6.50 an hour, and that's just while I had the car. There's also a couple of hours waiting for a car, especially on weekends (I was shut out a couple of times) and an hour to check back in.
The job can also be dangerous. As a contractor there are no benefits. So if you're hurt on the job you're out of luck. When the money was good it was worth the risk, but after it dropped off, it wasn't. You'll work outdoors in all kinds of weather-rain, heat, (which is saying a lot in Phoenix in the summer) or whatever. And there was no button on the in-car terminal to alert dispatch if there was a problem like being robbed.
It's a good short-term job, or temp job, if the money is right. But it doesn't seem to be that way anymore. Don't consider Discount Cab for a career job. The good times are gone.less
Freedom on the job, dangerous, unpredictable income
Driver/Customer Service (Former Employee) – Glendale, AZ – April 9, 2015
Worked days and night for a year and a half. Can be a fun job working with the public. Never a dull moment. Income can be very good but unpredictable, sometimes owing them. I am ready for a regular job again.
Delivery Driver/Warehouse Associate (Current Employee) – Mesa, AZ – January 27, 2015
There is no typical day driving for Total Transit. The work day was only as busy as you are willing to make it. As an independant contractor you are in control of monitoring yourself and staying on task.
Facilitator (Current Employee) – Glendale – December 19, 2014
In every department, there is a culture of transparency and teamwork. There is no typical day in my particular department as things are very fast paced and can and will change at a moments notice. Total Transit actually has several different client bases from the passenger to the driver to the accounts. It is a very interesting dynamic and nobody actually has time to get bored with the job. The management is willing to listen to any and all creative ideas and is willing to reward hard work, dedication and results with not only compensation but job advancement. This is a company that actually will ask the question....."Does this idea or policy fit within our core principles and values?". At the end of the day, I know I work for a group of people that take integrity seriously.
Customer Service Associate (Current Employee) – Glendale, AZ – November 25, 2014
They run 365 days a year 24 hours a day, "approved" pto is not guaranteed to be paid out, advancement mainly goes to favorites (even though attendance is not good) or people who just started as an employee. Raises are 1-3% of your hourly rate after a year if they decide to give you one, Account representatives get an extra dollar an hour. You have to pass a test and your supervisor has to sign off on your accounts status. I passed mine and my supervisor chose not to sign off on my paperwork until about 5 months later, I was told I wont be getting back pay. If you need to use the restroom it comes off of your break time (10 minutes), if you are sick make sure it's not on a monday or a friday because 1 of those days counts as 2. You are required to be at work 5 mins early or you're late Any email you try to write that goes up the pay ladder gets forwarded back to you supervisor so even though nothing was done (other than forwarding your email back to the problem) or said so make sure you NEVER say anything about you supervisor that would make them mad enough to fire you. A lot of the employees are great people but management needs work.
they just bought a new keurig, it's a job, they have pto, nice employees
Call Taker (Former Employee) – Phoenix, AZ – April 9, 2014
what a typical day at work? answering 250+ calls what I Learned? learned how to process taxi service request what was the hardest part of the job? dealing with non-understanding people. most enjoyable? great work environment