Total Wine & More Employee Reviews

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Don't be fooled
Front End Team Member (Former Employee) –  St. Louis, MOJanuary 14, 2016
Total wine is a great concept new market in mo. Extremely reasonable prices and a great customer base.... But as far as the job it's self not so much the schedule is weekly and usually put up on Friday so you have no time to plan any other activities than WORK they ask you to come in early or stay late and show no appreciation! Basically if you aren't friends with management you will not get anywhere in this company! Breaks are slim to none 30min and back to work when your working a 10 hour shift.
Pros
Free lunches at busy times, wine tasting
Cons
Short breaks, no advancement, no life, horrible management
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Selling wine gave me self satisfaction
Hired for Seasonal Help (Former Employee) –  Brentwood, MOJanuary 11, 2016
This was a great job. Interaction with the public and selling something I know about. Management and co-workers were easy to work with. There really was nothing difficult about this job. It was interesting, fun and made me happy to sell product I know people enjoy. Being able to make recommendations for people needing assistance was self satisfaction.
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Laborious and humiliating work for minimum wage
Merchandiser (Current Employee) –  St. Louis, MOJanuary 8, 2016
This company is a constant reminder of why people hate big business. These are the things to consider, which you should carefully and consciously focus on if you have any type of financial responsibilities. Low wages, minimum hours, and a dysfunctional team environment. Now, If that sounds like something you're willing to play against the odds, you're a perfect fit! Performance means nothing and employees are not the emphasis of the infrastructure. Unless you're desperate and you're really in a financial constraint, RUN! Don't walk, RUN!
Pros
30% discount
Cons
Read the review
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Fun place to learn about wine and beer, advancement can be minimal
Merchandizing Supervisor (Former Employee) –  Annandale, VAJanuary 5, 2016
When it comes to learning about wine, this was a great environment for that. Each employee on the floor is encouraged to build their knowledge of wine and beer, specifically the heavy profit margin wines which, fortunately are very plentiful and good in quality for their price point. Most employees receive bottles of wine and beer to sample at home while completing review sheets. Daily job duties are versatile; a day can consist of performing morning operations, receiving deliveries, and working the customer service floor.
Management changes frequently and advancement in the company depends on your report with management. Unless you're promoted to store management or to corporate, there is a salary raise ceiling that is not high enough to make a comfortable living if you work full-time.
Pros
Learn about wine and beer, exposure to numerous store operation procedures
Cons
Minimal pay raises, raises cease at a low salary ceiling. Advancement in company can be minimal depending on management.
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Productive
Merchandiser (Current Employee) –  Fort Worth, TXJanuary 4, 2016
I look at the manager binder to see what they need me to do for the day. Go into receiving to see if it needs to be cleaned. Help wine associates with pull list to see what needs to be restocked. One of the best things I learned was having a better understanding of wines, allowing me to assist customers and make recommendations. The hardest part of the job is unloading the truck with no help. The most enjoyable part of my job is helping and meeting customers in the store from all over the world.
Pros
Free snacks provided by managers when store is really busy and once in awhile free lunches.
Cons
Short breaks, not having a set schedule
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Total wine Fort Lauderdale
Everything (Former Employee) –  Fort Lauderdale, FLDecember 29, 2015
Great place to work if you have no life! Because the managers are extremely nice at first or when you are slaving away for them. Honestly you get stuck being there, by the time you turn around its six years later and you only had a raise of like two dollars it's a shame. They will tell you they understand your school schedule and work around it but they don't and if they do they will make you work the worst all day hours ever. The work isn't hard but with the gossiping team members and the complex that most the managers have that they are your master or parent it's quite ridiculous not to mention them always looking over your shoulder if you're desperate for a job sure go ahead, but if you want a real job stay away!!!!
Pros
Free lunches sometimes and good benefits and you try wine
Cons
Rude managers, horrible hours, work you to death
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Fun, educational, great relationships
Floor Worker/ Merchandiser (Former Employee) –  Laurel, MDDecember 15, 2015
When I go in to Total Wine everyone from the top to bottom has a positive attitude and are willing to help. Management is very lenient and willing to teach with great attitudes and appreciate there staff. The hardest part is getting enough work especially during certain times of the year, but the positives is the knowledge you gain.
Pros
The knowlege you gain in that feild
Cons
Advancing
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Productive and Fun workplace
Front End Team Member (Current Employee) –  Miami, FLDecember 8, 2015
Great people to work with and fun environment; very motivating to achieve more and move up in position; cannot go wrong selling wine, spirits and beer
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Terrible Place to Work
Corporate Office Employee (Current Employee) –  Bethesda, MDNovember 22, 2015
Total Wine & More offers a great service to customers but is a terrible place for employees. Horrible work/life balance. Very long hours, no perks, expensive benefits, 30 minutes for lunch even in the corporate office!
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Good company
Wine Salesman, Front end and Merchandiser (Current Employee) –  Los Angeles, CANovember 17, 2015
I am relocating and that is the only reason I left. The pay and oppurtunity to learn was the best I have received yet. I look forward to the company going country wide.
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Great place! Good people! But...
Merchandiser/Sales Representative (Former Employee) –  Sacramento, CANovember 17, 2015
We had a great staff with its own inside issues.. but we overcame those and had a generally good time. It was great sampling and critiquing different liquors, wines, and beers.

Their pay is VERY far from competitive unless you're in UPPER management. When you want a raise, you apply elsewhere.

Their management structure is a DISASTER. They do their BEST not to fire people, because their turn-over is already SO TERRIBLE from people just quitting for a different job (not necessarily for more pay, but so they can work what's reasonable for such pathetically low pay.)

The "Job Culture," however, is the best. You get to taste all kinds of diff alcohols and discuss your opinions with other associates and customers. There are few days with very little to do so you just walk around and talk to customers.. you can take your time and organize some boxes / shelves.. Plenty of opportunity to communicate all day. You're never really alone.

Over-all, work at TWM if you just want to coast at minimum-wage, or you want to start your career in Retail positions...and take that experience to a DIFFERENT retail.
Pros
Tasting alcohol, critiquing, open-projects like displays
Cons
TERRIBLE management structure, Opposite of competitive pay, Unreasonable work-load
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Cashiering and stocking floor
Cashier (Former Employee) –  Tukwila, WANovember 16, 2015
I learned on how to correctly taste and describe the feel of wine. And how to juggle time on busy holiday hours.

Management and co-workers were all always on top of each other. Always knowing exactly what they should be doing which was very helpful.

The hardest part of the job was probably to sell product. I personally don't like being hounded by sales associates so I expect the same in return. And the most enjoyable part was being able to taste new product. So I could give reviews on product if I was asked.
Pros
Tasting and learning more about wine
Cons
Being a sales associate.
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good concept for a beverage enthusiast, but poorly executed
FETM (Current Employee) –  NevadaNovember 5, 2015
management doesnt do anything but depend on the sadly paid sales team to sell the products they want you to so they can keep making gross amounts of money (average $20million store has only a hand full of ft employees all paid at $9 an hr) No promotions from within unless you are friends with upper management. annual raises they advertise are a nickle or a dime (both if you are rated as the best employee in the store, yay 15 cents) need to make more money to survive? they let you work 50 hours a week so you get overtime...but dont ever get hurt or sick cuz they will discriminate.
Pros
taste lots of product if that is how management is feeling that week
Cons
read the review
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Fast paced, productive environment
assistant manager (Current Employee) –  Redondo Beach, CANovember 4, 2015
Fast paced work environment with high volume. Clear and concise expectations for sales goals and results. High sense of urgency to replenish store and provide exceptional customer service. Learned how to manage a team and keep engagement at a high level. Employees, peers, and managers keep each other accountable to be able to drive results. The most enjoyable part of the job is the sense of pride in driving numbers and keeping the store well maintained. Balancing between customers and keeping the store well stocked is the biggest challenge, but that's what makes it enjoyable.
Pros
Opportunity for growth, bonus structure for hitting sales goals, supportive management
Cons
Fluctuating schedule
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Rapidly Growing and highly successful retailer
Director of Loss Prevention & Safety (Former Employee) –  Potomac, MDOctober 23, 2015
Advancement opportunity with this rapidly growing organization was unlimited. Management solicited across full employee population for team members who could contribute significantly in any area, regardless of their current responsibility.
Pros
Compensation and advancement opportunity were excellent
Cons
The dynamic between brothers who privately owned the organization was often highly volatile.
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Lots of opportunity, little compensation
Wine Associate/Beverage Supervisor (Current Employee) –  WashingtonSeptember 25, 2015
Great people, but the growth of the company is too fast and too unaware of the NW market to compete and compensate their employees properly.
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Basic Retail Experience
Merchandiser (Current Employee) –  Roseville, MNSeptember 14, 2015
Typical day consists of Management guilting you for not working hard enough... They expect you to kill yourself for minimal pay. Sales team members make 1-2 dollars more per hour and only sell wine and spirits. Merchandisers make as much as cashiers, but are expected to do the jobs of Sales, Cashiers, and merchandising. Co-workers are good people, although mostly functioning alcoholics. Hardest part of this job is being at work.
Pros
Wine Discount
Cons
Management, Pay, inconsistent
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Excellent enrty to the world of beer, wine, and spirits
Merchandiser (Current Employee) –  Sacramento, CASeptember 12, 2015
Total Wine is a privately owned company, so don't expect a big compensation plan or cushy union position. There is no commission even on big sales, and being able to drive sales is a must. The pay is entry level at best, and years of hard work is not likely to move you towards any big promotions.
That said, there are far worse jobs out there. Although the pay isn't great, it's a relatively relaxed work environment, around stuff many people would pay to learn more about, and their company-wide education programs are actually pretty extensive. The wine and beer classes are free for employees, they offer training for cicerone and other top notch certifications, and an extensive amount of study materials is right at your fingertips for anyone truly interested in the alcohol industry.
This company offers decent entry level jobs. Not careers, jobs. But they can provide a decent stepping stone into the industry as a whole.
Pros
Education in the field, job experience
Cons
Few full-time positions, low pay
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Beware
Manager (Current Employee) –  Potomac, MDSeptember 10, 2015
This company could be great. However, they people in leadership positions with zero integrity. The work schedule is based off 45 hours or more. They often want you feel like your being rewarded for basic things such as lunch break.

Annual reviews aren't measurable or consistent. It's all about how HR feels in that moment. The company could be much better if they got rid of many of the people in HR. If you need a job...apply. If your looking to advance your career and be judged based on your work don't look here. It would be a move your career.

There is a reason why there is ALWAYS jobs open here. People don't stay. Also, the benefits SUCK. The retirement plan is basically non-existent.
Pros
Pay, Industry
Cons
Hours, Retirement, HR, Upward Advancement, Integrity
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Great Store
FETM/Merchandiser (Current Employee) –  Bellevue, WAAugust 20, 2015
An excellent opportunity to push forward in a high-growth company at this time that will eventually give anyone the chance to advance to the corporate level.
Pros
Great work environment, high inter-employee and management communication
Cons
Limited organization of corporate directive at employee level.
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Overall rating

3.3
Based on 120 reviews
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