Total Wine & More Employee Reviews

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Good opportunity to learn about wine, beer and spirits
Wine Sales Associate (Former Employee) –  Seattle, WAJanuary 17, 2017
Heavy work, long hours doing pointless tasks, good amount of beverages to learn about, low pay but they make it up with many hours (if you're full-timer). People can make good money if they put on many hours per week.

No one has a say. It's all top-down, you're supposed to show up for work and do as told. Lots of people with great schooling, smart guys who hate the jobs because morons are promoted ahead of them.

As so common in retail, promotions happen from outside, leaving morale low and demotivated. Working hard is appreciated, but often leads one to nowhere.

Good place if you have nowhere to go, enjoy retail...and know that you're never land a nice job in tech, law firm or consultancy. The employee discount is a curse as half of your paycheck may be spent in the store. They hate if you buy products that are not imported by them.

Short unpaid break.

They will create any excuse to not pay what was agreed upon, such as bonuses.

Companies says employees are the greatest assets. They love to cut down on hours, though leaving people very insecure concerning their bills and the future.

Overall very few people like to work there.
Pros
Wine/beverages knowledge. 401k for full-timers.
Cons
High turnover, lack of respect for employees.
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Learning-Oriented Sales Job With a Positive Work Environment
Spirit Sales (Former Employee) –  Roseville, MNJanuary 12, 2017
A job that I genuinely enjoyed. Offered education opportunities in wine and spirits. Appreciated my co-workers in both merchandising and sales. Well-respected by management team who provided me with clear-cut and incentive-based goals on a weekly basis. Highly publicized employee recognition program offering gift card compensation and access to free and/or exclusive product.
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Great people - not great salary
Sr. Specialist, Events Planning (Current Employee) –  Bethesda, MDJanuary 26, 2017
The atmosphere at Total Wine is what you would expect of a wine/liquor/beer retailer - fun and fast paced. You need to value yourself going in to the interview, do not short change your salary requirements because they will keep compensation on the low end of the spectrum. Overall, great place to work and advance.
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Tough but often satisfying customer service role
Supervisor (Current Employee) –  Richmond, VAMay 17, 2016
Though the hours can be very demanding, the customer service field has it's own rewards. You develop a relationship with your customers as you work together to determine their needs and requirements in the store. Working with wine and beer isn't known for being anything less than fun, but at times, the customer service aspect can be stressful.

It is not uncommon for an employee to have 10+ hour shifts with minimal breaks, which for many can be a serious drawback. I tend to enjoy working busily and straight through shifts. The busier the better!
Pros
Opportunity for Advancement if willing to locate, Excellent benefits
Cons
Short breaks, Long hours, Sometimes stressful customer service interaction
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Horrible management
Production Support Hybris Developer (Former Employee) –  Bethesda, MDAugust 27, 2016
The management team does not care for employee growth. There is no future staying with Total Wine and More. When the manager's do not want the employees to learn or pick up new technologies, then you know that there's something wrong with the company.
Pros
Benefits and all, but that's the same in most companies
Cons
Management is the worst I've ever had
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Not a job to work at long term
Merchandizer/Stock Associate (Former Employee) –  West Orange, NJJanuary 7, 2017
Management was terrible. Head manager always has his watchful eye on his employee's, literally. He would sneak behind shelves in the store or pretend to be fixing items to peak down an isle to see what you're doing and when you catch him he'd hurry up and walk away. I thought I was the only person who noticed that until OTHER COWORKERS AND SUPERVISORS brought the same thing to my attention. Manager and supervisors treated merchandizers as the slaves of the company when in fact this company wouldn't survive without merchandizers. As a merchandizer you are the backbone of the company. You do ALL the dirty work and then some. There is no such thing as "That's not my job" as a merchandizer. Especially during the holidays. This is the only job I've ever worked at were most of my coworkers wanted to quit. Out of 9 merchandizers 4 quit and 2 got fired in a 4 month period. Best of luck to you.
Pros
Coworkers
Cons
Management, Short breaks, Customers.
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Strong Core principles, but faster than anticipated growth is leaving some behind.
Wine Team Member (Current Employee) –  Chantilly, VAJanuary 27, 2017
Days can be very fast paced or slow as is typical for retail. Management seems unable to really adapt to changing trends in the industry and is relying on outdated methods of marketing with no real changes. Communication from upper levels to store are confusing or do not take into account many factors that would allow easy or efficient implementation.The majority of fellow employees are passionate about wanting the company to succeed and are usually internally friendly to each other. There is a strong and appreciated sense of educating employees so they can educate customers, but there's a tendency to focus specifically on wine sales to the determent of beer at all stores. You can be expected to suddenly be told you're going to help at another location at hours that do not fit your agreed upon schedule, and asking for flexibility results in threats to be written up or have your hours slashed. New stores are constantly being opened, splitting customer traffic, resulting in corporate demanding to know why sales at your location are down.
Pros
An over all positive corporate culture, wonderful education oppurtunities
Cons
Short breaks, outdated corporate initiatives, company is growing faster than it can manage
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Total wine Fort Lauderdale
Everything (Former Employee) –  Fort Lauderdale, FLDecember 29, 2015
Great place to work if you have no life! Because the managers are extremely nice at first or when you are slaving away for them. Honestly you get stuck being there, by the time you turn around its six years later and you only had a raise of like two dollars it's a shame. They will tell you they understand your school schedule and work around it but they don't and if they do they will make you work the worst all day hours ever. The work isn't hard but with the gossiping team members and the complex that most the managers have that they are your master or parent it's quite ridiculous not to mention them always looking over your shoulder if you're desperate for a job sure go ahead, but if you want a real job stay away!!!!
Pros
Free lunches sometimes and good benefits and you try wine
Cons
Rude managers, horrible hours, work you to death
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Growing Company
Associate (Current Employee) –  Bethesda, MDFebruary 9, 2017
It's a young company and growing rapidly so there are kinks with management and internal career development. My first job directly in my field after college. I've learned a lot.
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For a part-time college job it was great
Wine Associate (Former Employee) –  Orlando, FLDecember 9, 2016
Good store, good company, they actually seem to care about their employees and take really good care of them.
I remember working over the Holidays and every day there was a catered lunch for the staff paid for by the company because they knew it was just a particularly busy and exhausting time.
Lots of room for careers, too, if you're into liquor as a lifestyle.
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Fun place to learn about wine and beer, advancement can be minimal
Merchandizing Supervisor (Former Employee) –  Annandale, VAJanuary 5, 2016
When it comes to learning about wine, this was a great environment for that. Each employee on the floor is encouraged to build their knowledge of wine and beer, specifically the heavy profit margin wines which, fortunately are very plentiful and good in quality for their price point. Most employees receive bottles of wine and beer to sample at home while completing review sheets. Daily job duties are versatile; a day can consist of performing morning operations, receiving deliveries, and working the customer service floor.
Management changes frequently and advancement in the company depends on your report with management. Unless you're promoted to store management or to corporate, there is a salary raise ceiling that is not high enough to make a comfortable living if you work full-time.
Pros
Learn about wine and beer, exposure to numerous store operation procedures
Cons
Minimal pay raises, raises cease at a low salary ceiling. Advancement in company can be minimal depending on management.
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good concept for a beverage enthusiast, but poorly executed
FETM (Current Employee) –  NevadaNovember 5, 2015
management doesnt do anything but depend on the sadly paid sales team to sell the products they want you to so they can keep making gross amounts of money (average $20million store has only a hand full of ft employees all paid at $9 an hr) No promotions from within unless you are friends with upper management. annual raises they advertise are a nickle or a dime (both if you are rated as the best employee in the store, yay 15 cents) need to make more money to survive? they let you work 50 hours a week so you get overtime...but dont ever get hurt or sick cuz they will discriminate.
Pros
taste lots of product if that is how management is feeling that week
Cons
read the review
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Assimilating information about different wines and what best suited the customers interest
Merchandiser (Former Employee) –  West Orange, NJOctober 20, 2016
I found this job very interesting due to the fact that I learned about different wines that I never knew of and how they corresponded with particular foods to leave you in aw....I've learned that red wine goes with red meats, and white wines goes with everything else...lol...simplicity at it's best, reigning to be truth according to the ethics of compatibility, in regards to wine. On the weekends I liked to taste test, validating the varieties, whether confirmed to be a bitter or sweet.
Pros
Free Gift Cards
Cons
When a customer left unsatisfied
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worst job I have ever had
Sales Associate (Former Employee) –  Claymont, DEJuly 2, 2016
If you want to be over worked under payed have no work life balance then work at total.Worst bosses I have ever dealt with. No wine/industry experience with management team but they will lecture you on selling wine. For any wine professional it's just too much to deal with.
Cons
bosses, low pay, no time off, long hours, selling their bad home brand of wine, bosses have no wine knowledge
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great place to network, bad scheduling
Sales Associate (Current Employee) –  Atlanta, GASeptember 13, 2016
Ive worked at total wine in Florida (most of my experience) and georgia and it is a great place to network and get to know other functioning alcoholics. However, the atmosphere depends solely on the location. Florida total wines are way more happygolucky because they have less state laws ( florida doesnt care) but my experience in GA is completely different. Non of the district managers theyve had either transfer to other states or get promoted. Plus everyone hates their job or are majorly uptight. Its hard to sell in a state with stricter laws. On a store level (FL and GA) the scheduling is always sketchy and they dont give you hours unless you threaten to leave or you have the full availability to get unscheduled hours ( where they call you last minute to come into work) plus you only get a 30 min unpaid break no matter how long your shift is and only get a break if you work more than 6 hours
Pros
free lunch (sometimes), classes free for employees, discounts on WD, pay more than min wage
Cons
short breaks, no scheduled hours, horrible scheduling
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Fantastic!
Front End Team Member (Former Employee) –  Fort Worth, TXJanuary 8, 2017
Every day running smoothly with the assistance of other FETMs and management; polite and professional environment where management showed their care for their employees. Only issue was not enough payroll hours to keep on seasonal help; was such a shame.
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Productive and good communication among staff
Merchandiser (Former Employee) –  Claymont, DEOctober 2, 2016
The typical work day is fairly tiring but productive. The staff is friendly and willing to help on projects if needed. Teamwork is a big part of the job. The management is fair and open to ideas. The were really no hard part of the job. The most enjoyable of the job was working aside co workers.
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Fun place to work. Too much turnover in management, though.
Spirits Associate (Former Employee) –  Rancho Cucamonga, CADecember 29, 2016
Very fun place to work. The schedule is flexible and the staff is really energetic and amiable. However, the store I worked at had 4 store managers in two years, not counting Assistant Manager turnover as well. The new managers encouraged some of the more tenured staff to quit in order to hire people from the new managers former jobs.
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Beware
Manager (Current Employee) –  Potomac, MDSeptember 10, 2015
This company could be great. However, they people in leadership positions with zero integrity. The work schedule is based off 45 hours or more. They often want you feel like your being rewarded for basic things such as lunch break.

Annual reviews aren't measurable or consistent. It's all about how HR feels in that moment. The company could be much better if they got rid of many of the people in HR. If you need a job...apply. If your looking to advance your career and be judged based on your work don't look here. It would be a move your career.

There is a reason why there is ALWAYS jobs open here. People don't stay. Also, the benefits SUCK. The retirement plan is basically non-existent.
Pros
Pay, Industry
Cons
Hours, Retirement, HR, Upward Advancement, Integrity
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Rapidly Growing and highly successful retailer
Director of Loss Prevention & Safety (Former Employee) –  Potomac, MDOctober 23, 2015
Advancement opportunity with this rapidly growing organization was unlimited. Management solicited across full employee population for team members who could contribute significantly in any area, regardless of their current responsibility.
Pros
Compensation and advancement opportunity were excellent
Cons
The dynamic between brothers who privately owned the organization was often highly volatile.
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Overall rating

3.4
Based on 160 reviews
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Ratings by category

Work/Life Balance
2.9
Compensation/Benefits
3.0
Job Security/Advancement
2.9
Management
2.9
Culture
3.2