Pros: tasting and learning new wine and beer, wine and beer for life, discounts, healthcare, customer interaction
Cons: long hours, short breaks, dirty store, unappreciated, low advancement, out date variety beers, always under staffed
Initial training was great but once you got back to your store or at least the store I went to training was not great. The store did not plan their days well and there were morale issues from others where good associates quit because of being burned out and unappreciated. Those associates could have been saved if management would have given them the recognition they deserved and the opportunity to advance. Several 14 hour days with one short break. Budget is tight in every company but Total Wine is an under statement. Customer service is very demanding and it is hard to get tasks accomplished when you staff the wine associates short. It is hard to increase sales when you under staff your stores accept for the holidays. That's why associates get burned out because of working those long hours everyday from open to close. Management did not follow policies consistently but expected others to do so. I don't think the owners fully understand what goes on in some stores with some of the management staff and their practices. This company has a gold mine concept but needs some work.