Mortgage (Current Employee) – Laurel, MD – August 21, 2016
Great company! Best part about Tower is their encouragement for the individual employees growth and education. In fact it's a Value. The most difficult part of my job is working through the company's growth. They are adjusting our staffing levels to accommodate the insane influx of business. There is so much interest in Tower I could work 12 hour days for 6-7 days/week and still need more time. With all the work I love coming in and getting to work with not only my co-workers but also our members and potential new members.
As with any job there is always something that can be improved upon
Teller (Former Employee) – Maryland – May 21, 2016
I usually don't type or write reviews but I felt I should about this particular company. This is a okay company to work for as far as pay and benefits but like one of the other comments for this company I agree with the favortism part.This company shows alot of that. If you suck up to "certain people" and be "perfect" (meaning make no mistakes) then you will certainly succeed with this company. They have some, not all, but some VERY immature management that needs alot of professional coaching and grooming as far as acting as a manger and not an employee. I feel they have EXTREMELY outdated work equipment and they have a high turn over rate with certain low level branch positions. All in all the bad outways the good in my opinion with this company. I really hate that I left a good company to come and work here. I really wouldn't bother applying here. I'm glad I've taken up a better job offer with less headaches and no need to feel pressure from management to make ABSOLUTELY no mistakes EVER! There are alot of other financial institutions that offer the same if not better benefits as this company and less sneakiness and pressure to be perfect in your position. Oh and by the way they terminate people over the phone (highly unprofessional). All in all take your skills elsewhere. You'll definietley save yourself the time and energy. I would never recommend anyone to come and work here. It's way better financial institutions to work for out there.
Decent pay, good amount of time for breaks, professional/clean work environment, room for growth.
Unprofessional branch managers, not a diverse enough company.
CUSTOMER SERVICE REP II (Former Employee) – Laurel, MD – May 2, 2016
There was always room to work for tfcu. I grew to make really great friends. The co-workers were great, we always worked as a team and always room to learn. Am on disability now because of my congestive heart failure and a lot of more health problems.
Nice people to work with but management needs much improvement
Customer Service (Former Employee) – Laurel, MD – April 15, 2016
The credit union itself has great products and services and helpful people to work with, however, the culture there is bred on favoritism and racism. Those who are liked will receive all the help and motivation and mentoring they need to move up the ladder. Those who are not a favorite are often ostracized, made fun of, dumped on, demoted and ultimately let go, often with little to no warning. Some managers talk to certain employees with little to no respect, get bad mouthed behind their backs and often times, will throw a curse word around or two. Very unprofessional.
There is very little appreciation for new ideas being presented by some employees, while the favorite employees have their ideas accepted and they get moved up the corporate ladder, simply because they are not only bright but because they are smart enough to know whose rear end to kiss. If that is not your personality, then Tower may not be the best place for you.
Good products, services and benefits for employees
Call Center Member Service Representative (Former Employee) – Laurel, MD – January 9, 2016
Best company that I have ever worked at. I worked in the Call Center. I had a flexible schedule, was always treated with respect and I enjoyed all of my coworkers. It was a lot of work however I felt rewarded and respected by management and my co-workers.
Msr (Former Employee) – Laurel, MD – January 4, 2016
Worst place I've ever worked. The Director and Operations Manager of Call Center haven't a clue about risk and the importance of educating members with the correct information. Instead they members to know certain things which can cause a lost for the credit union. Very poor training environment. What you learn in training is not what you will be doing. (Call Center) There's no job security and no career development.
Systems, software, and procedures are from the 80's. Way behind in technology
Never worked for a company where Upper Management gossips more than employees.
If you request for more training, you will be become a threat and potentially terminated.
Fraud Investigator III - Assistant Supervisor (Former Employee) – Laurel, MD – December 3, 2015
Worked the hours of 8a-4:30p. Everyday I worked with branch managers, tellers, member service reps, and various other departments. Collected money from members/nonmembers who owed the Credit Union. Provided training to branches. Supervised my department when our supervisor was out. Ran reports and checked accounts for possible fraud if the report hit an account number.
Great co-workers, Competetive salary, good health benefits
My typical day at work with my current employer consist of me reviewing and finalizing final title commitments, reviewing lender instructions to itemize final settlement statement, issue final loan policies, conduct closing settlements and my turnaround time to schedule and process a file will only take me 48 to 72 hours. I have the lowest error and omissions within my department and I am also responsible for sending and tracking security instruments.
my typical day is a very busy day. my co workers are great and the hardest part of my job is telling members we're foreclosing on their homes. The most enjoyable part of my job is learning new task and taking control right away,
Software Analyst II (Former Employee) – Laurel, MD – October 22, 2013
Working at Tower FCU allowed me to continue my education to persue a career in IT while also gaining experience. I finished my BS degree in Information Systems last year.
I have learned a lot about software applications, integrations between various systems as well as maintenance of databases and servers. I was always busy and enjoyed the challenge of learning something new.