When i first started I enjoyed the job the most. I had good supervisors who were knowledgeable about their accounts and happy to help. I learned to be a very good phone representative, and quickly rose to elite status on several accounts, I unfortunately had several very bad supervisors who had little knowledge of their accounts and did not like the fact that I had more experience than them, unfortunately also one who was extremely prejudiced. I preferred when I was dedicated to one or 2 accounts, but towards the end of when i worked there i was thrown onto 5 additional accounts in the space of a month and was having to take calls for 7 companies at one time, switching between roughly 15 systems on the computer with my only indicator of call being the caller ID. I was denied advancement because I was told im "more valuable on the phone than as a lead" so I was placed in the difficult position of correcting the supervisors incorrect teaching of new hires, and several times being taken to account managers for this. For the most part I enjoyed the job, had many enjoyable co-workers.