No sick days, vacation, or weekends...
Manager Trainee (Former Employee) – MS – January 6, 2015
A typical day included making collection calls, solicitation calls, and closing loans. I worked in a super branch so 100 phone calls were required every day even if there were a lot of customers in and out of the office. If you did not finish you were sometimes asked to stay past your leave time, and at a super branch that could mean staying past 7 pm. In my initial interview I was told I would work 2 Saturdays out of the month, but once I started I seldom got 1 Saturday off a month. That was a real problem considering I moved 3 hours away from home to take the job. The office I worked in was never fully staffed for more than 1 month, and the turnover rate was high. In the 7 months I was there I had 3 branch managers and 5 co-managers rotate out. For 2 weeks, there was no manager or co-manager, just the supervisor. The last 2 months there I was miserable. I was threatened daily about getting fired for simple mistakes, or even asking a question. I was told at one point that I couldn't talk to anyone and that I wasn't allowed to leave my desk unless I had to use the restroom, go to lunch, or help a customer. Advancement is easy if you put up with all the mess, pass all the tests, and kiss all the supervisors and directors tail, which led to many people being promoted based off of who they know and not their qualities. The most enjoyable thing about this job was getting paid. However, you do not get paid on the 1st or the 15th. You get paid between the 1st-5th and the 16th-20th so prepare your budget when it comes to bills.
management, health care benefits, life/work balance