Pros: quiet, clean atmosphere
Cons: everything else.
It is apparent that the managerial staff was hired directly as managers as they have no experience with the actually positions or running the actual business. Clearly they never worked in the positions for which they are managing. (i.e. - "You're doing it wrong" "Ok, how should I be doing it?" "I don't know, let me find someone who knows how to do it right.")
Not only that, there seems to be an atmosphere of passing any issues off on employees when they are clearly managerial mistakes. That is so beyond unacceptable. In the actual job description it discusses taking responsibility for actions, which tells you right off the bat that it is an issue. The position and job itself would have been fine, but the lack of professionalism with management is absolutely ludicrous. The "gossip" that occurs is really frustrating as well. This is another thing that is posted directly in the job description: "Check it at the door/no gossip" If your employer tells you one of the job requirements is not to gossip, RED FLAG. The managers were the WORST at gossiping and bad talking employees to all the other employees. It erases credibility and creates a culture of zero respect.
There is also what seems to be 'setting employees up for failure' instead of striving to help them succeed. So much emphasis is placed on testing the employees under false scenarios in the hope that they fail and can be reprimanded. Its an absolutely uncomfortable atmosphere. From trying to delay an employee upon arrival so they clock-in late to placing fake phone calls which are intentionally meant to rattle employees... – more... Yes, it all happens. You have to constantly be on guard, which is not a healthy work environment.
Also, there is a huge issue with managing for the sake of managing. Lists of tasks to be completed and signed for no reason, busy work, repetitive tasks that are unnecessary. There seems to be something new to sign everyday... simple notes like "I understand I will smile when guests arrive" Please Sign Below. "I understand that I will smile while on the phone." Please sign below. "I understand that I must mop at least once on my shift." Please sign below. Its as if the managers are simply trying to convince themselves that they are managing properly, while at the same time compiling signatures that can help to lead to a termination. All of these things really lead to a very uncomfortable and very insecure feeling in your work environment.
As a college educated employee with years of prior managerial and vast hotel management experience, I was treated as if I was a high school student who brought nothing to the table and my opinions and suggestions were brushed aside and disregarded. I have seen flaws in operations, yet my ideas seemed to be taken as threats to the managers security in their position. It is clear that they have their job security far more in mind than the success of the business.
I understand that Town Pump may be relatively new at the hotel industry, but as far as employees go... they are failing by treating hotel employees as if they were gas station attendants or casino workers. Different environment require different techniques. This is a huge oversight and failure on their part.
I feel so relieved that I have left and now work for a completely different hotel chain, where I am valued. I was offered the GM position (I was only offered a front desk employee with town pump and went from just over $8 and hour to a very comfortably salaried employee with incredible incentives and benefits) and have helped to create an incredibly successful hotel with employees who love coming to work. I set my employees up for success, not failure and always commend them for a job well done instead of looking for every opportunity to jump on mistakes that are, in the big picture, not a big deal.
My advice, look elsewhere for employment and my personal experience was negative at best. – less