What was a great job became a nightmare.
Pros: free gym membership
Cons: doing others jobs, high turnover rate, cuts in hours, inexperienced management
When I first joined the company, I absolutely loved it! I started as a summer camp counselor and then transitioned into working kids' events and birthday parties while also helping out at the front desk. I was paid minimum wage, but I didn't mind because I was having so much fun at work.
Then, everything changed. TSI started firing and transferring – more... my coworkers left and right leaving absolutely no consistency in management or membership consultants. We started losing members and customer service hit rock bottom, where it remains today. Many of our members' complaints and suggestions were never addressed, and the cleanliness of the club has taken a big hit. In order to save money, TSI cut back on clean team members and this has resulted in the locker rooms being left in constant disarray and filth. The club has run out of toilet paper multiple times, which is completely inexcusable.
There are also secret charges on the gym membership accounts and canceling a membership is becoming more and more difficult.
What used to be a beautiful club has turned into a nightmare, and I left before it got any worse. I'm so disappointed.
Many of my coworkers have left just like me because of this and have joined privately-owned gyms or fitness centers. – less