Fun workplace and always unpredictable.
Staff (Current Employee) – Hicksville, NY – February 25, 2016
A typical day's work as a front desk employee at NYSC Town Sports International would be to check members in, update their billing information, pitch sales advertisements to potential clients in person and on the phone. This job provided a good learning experience in customer service, as our main goal was to attain their satisfaction through doing our job properly. Management made it difficult at times for us because we didn't have clearance or authority to perform actions such as cancel a membership or correct billing problems and they were often out of the office or refusing to help the customer at the given moment. As the front line, we took the brunt of this, when in reality we really couldn't help resolve the issue.
The hardest part of the job would be dealing with members who try to tell you how to do your job and what the policies of the club were. This required me to politely inform the member or customer what the policy stood as and that they could talk to a manager if they would like to.