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Town Sports International
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210 reviews

Town Sports International Employer Reviews

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Not a job for a seasoned professional
Program Manager (Former Employee), NY Metro AreaMarch 3, 2014
Pros: sure you can work out here!
Cons: but you can't because your bogged down by the end of your day
If you are a seasoned Manager you should stay away from this company. The real managers (meaning the regional & general mgr.) these two Managers will only use you as a full time employee pawn for their bottom line. The atmosphere here is sell 24/7 program & manage your staff on your time not theirs. Also their meeting with you are on a daily basis taking – more... an average of 1 hour each. So expect 2 hours of meetings daily. I was getting roughly 24 e-mails daily from them and the other sister regional clubs on non sense.

They expect you to outline your day with a daily action plan (DAP) and you would have to e-mail your agenda to them!!!
Just like a kid! God forbid you put down a dap that does make a sale for them...

If you don't meet their quotas/budget they don't get a bonus. If that happens they'll make you feel bad! Basically calling you & your staff buffoons! Also they expect you to make money for them on a daily, weekly & monthly basis no matter what it costs you. Expect to work the avg. of 60 hours a week. If you just do your 40 hours you will fall flat on your face.

Any of the Manager's position will require you to work 3 closeouts a month. Meaning you work an additional 3 hrs. 6-9pm. This is not an option. If you had to work additional hrs. that week or you are off on that day you must re-adjust your work schedule in order to sell on this day to make you quota for the month.

You will be Managing mostly part-timers who will for the most part just be interested in their bottom line. They also need to be a part of this closeout push in order to help make you hit the month. They are not obligated but you have to do your best as a Manager to ensure they partake in these events to help the program succeed.

So you as a Manager will work many times 9am-9pm on your own will and the next day due to close-out do it for the company 9am-9pm. They don't care if your tired or sick or foaming at the mouth from some type of disease!

There's a fast turn over rate around here for all positions and in there text book and in there philosophy they love to use that they have an open door policy. Meaning if you don't like being treated bad get the heck out!

As I said in the beginning if you're a seasoned manger do not work here! – less
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Great place to work when you do what you love
Customer Service Manager (Current Employee), New York, NYFebruary 27, 2014
 Manage day-to-day club operations in order to execute operational excellence for club members.
 Oversee profit and loss management and financial results.
 Ensure that TSI member retention strategy is adhered through successful management and monitoring of the member experience.
 Maintain a hospital clean facility and friendly staff in accordance – more... with the member experience. – less
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Productive and fun work environment
Membership Sales Consultant (Former Employee), New York, NYFebruary 27, 2014
Pros: meet new people, comfortable work environment, rapid growth
Cons: long hours, no flexability
At New York Sports Clubs, the entire staff works as a team. Daily team meeting are held in order for everyone to inform the team of what is on their schedule for the day, review goals, and encourage each other to reach their daily goals. You meet a wide variety of people. Working with TSI, there is so much room for growth in many aspects of your life – more... (including professional and personal). – less
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BSC WORK PLACE
Swim Instructor (Current Employee), Lexington, MAFebruary 24, 2014
I'm currently working as a swim instructor at Boston Sports Club, a Swim Academy Program located all over most parts of New England, where having your child water-safe in time for summer is our priority. Experienced instructors work one-on-one with student’s ages 6 months to 90 years old. This ensures each student receives the private training they – more... need to become safe and confident swimmers. I manage all my personal group and private swim lessons dealing with parents and I also manage all/most social media in and around the club which entails flyers, pamphlets, local events advertising our water-safety programs to keep kids safe, and open houses promoting our successful swim academy programs. – less
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great place
Membership Consultant (Current Employee), Matawan, NJFebruary 23, 2014
Pros: layed back atmosphere
Cons: low pay
Awesome place to get sales experience. Everyone is great at the building that I work. The compensation is not the best.
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since this whole moso we as trainer dont get paid for cancellation session yikes
Master Personal Trainer (Former Employee), Brooklyn, NYFebruary 21, 2014
Pros: free membership which is common sense
Cons: the company is getting greedy by not letting th trainer recieve the rev split on a cancelled session
was a good company to work for when they had master trainer rates ect ect but when this whole model switch over to moso all the top trainer left the company and the fitness managers they destroyed the fun of higher education more certifications you have the more you useto get paid well not anymore especially with these personal training membership that – more... a person come once a month how lame is that HORRIBLE HORIBBLE!!! OUR TIME IS VALUABLE not to wait around and the person never shows up and we get nothing i mean NOTHING!!! – less
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Not good
Housekeeper (Current Employee), New York, NYFebruary 20, 2014
bad company treat you like garbage don't care about you at all and is a low paying job
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Fun
Customer Service Manager (Current Employee), New York, NYFebruary 8, 2014
Long hours, love my co-workers, great environment, awesome managers, company never closes,
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Productive and warm workplace
Front Desk Associate (Current Employee), New York, NYFebruary 6, 2014
Greets each member and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym
Addresses callers’ requests and/or takes appropriate messages
Checks each member into the gym using the proper check-in procedures
Provides security and control to the front door area of the facility
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Not Good
Front Desk Receptionist (Current Employee), New York, NYJanuary 29, 2014
Pros: use of the gym
Cons: short breaks health care
The managers were rude and didnt know how to treat employees at times.
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Minimum Wage job
Front Desk Associate (Former Employee), New York, NYJanuary 16, 2014
Fun atmosphere but the pay is only Minimum Wage, which is unlivable in NYC. The Locker room attendants have it even worse they should be featured on dirty jobs or undercover boss, they need a huge raise.
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productive
Facility Assistant (Current Employee), Elmsford, NYJanuary 16, 2014
a man's job and very easy work if you focus.
friendly
have to be hands on
don't depend on others
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A great place to network
Membership Consultant/Assistant Manager (Current Employee), new york, nyJanuary 7, 2014
Pros: networking
Cons: long hrs, little hourly
It is long hours and a commission based job, if the referral base is good then you should have no problem.
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nysc
Child Care, Front Desk (Current Employee), Greenwich, CTJanuary 7, 2014
Pros: great employees
Cons: terrible management
not the ideal place to work. The employees are great but management is terrible.
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Fun place to work
Computed sales (Former Employee), New York, NYJanuary 2, 2014
NYSC was a very fun place to work. I would see many different people come into the gym to work out. I grew a relationship with some of these member who join the club. Learned a little something about nutrition and what it takes to be fit. The management team was very great to deal with and trustworthy. All of the Co-worker got alone with each other – more... and work together as a team on projects. – less
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job
Front Desk and Clean Team (Current Employee), New York, NYJanuary 2, 2014
Pros: free gym
Cons: no growth
clean team and front desk its ok just real low pay for a lot of work
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Housekeeper - equal opportunity Slave drivers !
housekeeper- clean team (Former Employee), chalfont paJanuary 1, 2014
Pros: free gym membership - alot of people to network with - make friends -local brewery
Cons: micro management, poor pay, abusive leadership, hard work demanding work.
I was once a employee at the chalfont sports club , this place was run so poorly it was something you would see in a movie ! as a house keeper at highpoint - you will only earn min wage which $7.25 per house or at best 8 dollars an hour- 8 dollars an hour is the salary cap LOL ... my advice for a new house keeper applying to the chalfont location would – more... be only work evening shifts day shifts they want you to clean the 200 thousand sqaure foot club ASAP, you will have to run towels, clean cardio machines Trash, heavy hard labor , anything management wants they beat the brakes off ya no problem ! Also dont forget to clock out for your 30 min break they need that 4 bucks... Fact is Day shift is terrible also you will be they only housekeeper on day shift so not worth it management has low-jack on you during day just letting you know - ...... - Now evening shift is a little different and this is why most evening shifts are 3-9 or so management will leave around 6 or 7 at night depends .. when they leave you can do basic stuff like towels and few trash cans you dont have to work yourself like an abused work horse so you will have 2 hours or so just to kick back go at a slower pace/ realistic pace so to say ! plus there is a great bar very close by as well other attractions
if you take the evening shift that is a perk ! – less

February 24, 2014

I use to work at Philly sports chalfont Pa, the Housekeeping department is very hard work I would say housekeeping at PSC chalfont Pa is by far the most demanding work out of any job at the club, you are on your feet walking and working non stop your whole shift I worked at the front desk at PSC but sometimes would sub for clean team. the work they want you to do is to demanding for min wage they need to pay a clean team member at least 10-12 dollars at the chalfont PSC, and maybe they would get more steady employees,I highly recommend not applying for clean team !!

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Typical Day
Front Desk Associate (Former Employee), Boston, MADecember 31, 2013
Management is on top of operations in the gym and you can easily become welcomed and part of the team in this gym.
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enjoyable
Membership Consultant (Current Employee), Carmel, NYDecember 29, 2013
great working envoirment, meeting new people, close to home
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Open Environment
Personal Trainer (Current Employee), Brooklyn, NYDecember 28, 2013
This is a very clean and friendly facility. They offer many different classes and equipment.

About Town Sports International

Town Sports International Holdings, Inc. (TSI Holdings) is an operator of fitness clubs in the northeast and Mid-Atlantic regions – Read more

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