Receptionist, Sales assistant, customer service (Former Employee) – Grand Rapids, MI – March 29, 2016
When I started working here, I was going through a career change. I was able to work some different positions, so I gained a lot of experience in a short time. Although I got along with everyone, I felt that some management played favorites with other employees and not all employees were treated equally.
Towne Air was seen by freight forwarders as a viable competitor to Forward Air and it is tragic that they eventually went out of business.
Account Executive (Former Employee) – San Francisco, CA – March 17, 2016
A typical day started by checking service issues on the website and relating those that applied to my customers. It was also crucial to check emails and provide answers to internal and external customers. When possible, I personally provided rate quotes and addressed administrative issues. I usually had at least three appointments a day, including some customer lunches. Even though I checked emails throughout the day, I checked them again late in the evening to address any special service issues that some customers may need.
Building professional relationships with customers.
fast pace environment, kind coworkers, very unclean and cold in the winter.
Forklift Driver (Former Employee) – Elk Grove Village, IL – March 3, 2016
It is very dirty, so much, that the dust gets in your eyes while your driving. There is a constant layer of dust in the air and the whole place is covered in dust and grime. It's freezing in the winter and hot in the summer, and theres no time and a half for overtime. Other workers were nice. The work was relatively easy.
City Delivery Driver (Former Employee) – Brook Park, OH – February 10, 2016
Typical day involved local pickup and deliveries and occasionally out of town.I learned a lot about transporting hazardous materials,how to correctly secure freight for transport,and a lot of invaluable driving experience.I believe management did what they had to do,but myself and others were laid off due to financial difficulties the company went through.Due to my six month layoff, I lost my home and had to file bankruptcy.I was eventually brought back,but the damage had already been done.My co-workers were great.The hardest part of the job was driving in extreme weather conditions,snow,sleet,freezing rain,etc.The enjoyable part was picking up and delivering freight on time to the customers satisfaction.
Driver appreciation days, company picnics and outings, new equipment.
Director of Top Accounts (Current Employee) – South Bend, IN – October 22, 2015
I was employed with this company for over 32 years and appreciated all that they did for me. Company purchased by another truck company so my department was eliminated. Handled top 12 customers in the company and provided excellent customer service to them on a 24/7 operation.
Terminal Manager (Former Employee) – Fort Wayne, IN – August 6, 2015
Managed 5 Terminals in the south with 60 plus employees in payroll to day to day sales call. Did the day to day hiring and letting go of employees. Managing and scheduling the day to day operation of the over the road drovers.
AP Administrator/Payroll Administrator (Former Employee) – South Bend, IN – July 9, 2015
Very good environment to work in. Performed subcontractor payables and payroll. Co workers were wonderful to work with on my department. The hardest part of the job was watching it get dismantled by Forward Air who bought the company in March.
Truck Driver / Dispatcher (Former Employee) – Indianapolis, IN – July 2, 2015
What can I say it was a great job when you know who was running the show... Then you know who took over... glad i was gone b4 that happened. don't know to much about them today. while i was there, i was working for an OO and it wasn't to bad, for what i had. I knew in that position there were no bene's etc. so i knew what i was getting into when i hired on. You def have to work of your money.....
Housekeeper (Former Employee) – South Bend, IN – June 27, 2015
I enjoyed working at Towne Air Freight because I was busy everyday and moving around all the time. My co-workers were great people to work with and I loved being able to work independently. I was very appreciated.
Supervisor (Former Employee) – Elk Grove, Il – May 19, 2015
Towne Air WAS one of the best Air Freight LTL carriers in the mid west. They went down hill over the years. The company appeared to be suffering, we could all see it from the inside. The had asked us to take salary reductions. Significant reductions, but yet were hiring new people for the same level positions for higher rates. No employee loyalty. Only loyalty to the Founders, or the owners, or the select few managers that had been there the longest. It was a shame that they were bought out. They had such a good reputation for so many years, but then the last 3-4 years was horrible. Poof.... another one bites the dust.
Load plan for outbound trailers. Conference calls to find out what will be coming inbound for transfer, let other terminals know hot freight may becoming to them and what to expect. Line out dock crew on plan on what inbound and outbound to expect for the shift. Inspect how loads were being put together.
Customer Service Representative (Former Employee) – Jamaica, NY – March 27, 2015
Selling cell-phones to customers. Helping customers how to work new phones. Learned info on new phones and was much easier to sell. I can say the manager/store owner was the greatest boss to have, especially being my first job.