Toys 'R' Us Employer Reviews

I thought it was a good place to work. While working there I learnt to be more organized and production in order to be more efficient. I worked quite a bit with the other employees whether working on project or in day to day tasks. The culture is customer service oriented. I enjoyed helping assisting and resolving customers issues through different – more... creative measures. – less

During the holidays toy stores are chaos, but i learned that patience is a virtue and the customer is always right. My job was very enjoyable for the most part because i enjoy helping people and organizing thing. Helping frantic parents find last minute gifts for children was a fun and informative learning experience.

Look at the truck order. See what furniture need to be taken down or put up. Stock the shelves. do computer work, call customers to tell them their orders are in or they are going to be on a certain truck.
Management was good. handled things with respect in each department.
Co-workers work together whether you are in one department or not.
Putting up – more... most furniture.
Getting to see all the customers coming in getting ready for their new baby. – less

very fun place to work loved the job and workers met very fun workers and managers

This is definitely the place to work to stay connected to your inner child. Good place to work if it is your first job.

Good place to work but a little chaotic during the holidays as expected.

Cleaning work area, gathering carts . Low salary per hour .customers was all ways satisfied

This job was by far the most fun job I have ever had. I loved getting to see childrens faces light up when they came into the world of many toys. I was able to play santa for quite a few children and it really felt good to be helping make kids' dreams come true. I loved the team that I worked with and the customers were always awsome.

A typical day in toys r us is very fast pasted and geared towards great guest service. Responsible for 20 associates schedule and making sure there in the appropriate area. Able to make rational decisions when handling guest and employee conflicts Assist customers in locating and selecting merchandise.Balanced cash draw at close of shift. Supervising – more... the inventory process in the departments.Overseen retail team recruitment and training process. Communicated well with my fellow co workers. The most challenging part of the job was the ability to be promoted to the next level. I enjoyed interacting with the guest and answering their questions and also i enjoyed working with my co workers. – less

Greeting customers

I have learned to become more active
Managment is good
Co-workers are friendly and always ready to help
The hardest part is some customers attituse
To be able to interact with the children and customers.

I learned customer service. I learned my phone skills like taking messages and using the intercom or walkie talkie to relay information or a phone call. I learned to do returns which, at times, was very difficult and a lot of company and store policies and abiding by them. I also learned to deal with disgruntled customers and stocking shelves. my co-workers – more... were very friendly and took me in right away. It was a great job but the customers returns or problems with products was the hardest part of the job. Even around christmas time we did layaways which also became very difficult. but the most enjoyable part was the kids and the constant communication with people. It was friendly and cheerful. but just because it was a toy store did not mean we did not have our fair share of discrepencies. – less

You have something new to do everyday. Fast paced environment. Since the baby section has been added, I have enjoyed seeing the babies come in everyday. The parents are a force to be reckoned with though. You will have unruly people everyday. Some are much worse than others.

A typical day at work included good customer service, trying to make every customer happy, get reward members and credit card members. I learned that team work involves everyone and when one person isn't doing their job it is harder on everyone else. My co-workers were awesome and the managers were as well, even though I feel they could have changed – more... some things to satisfy customers more. Hardest part of this job was dealing with customers walking out due to insufficient customer service. The most enjoyable part was seeing the smile on the kids faces getting their toys. – less

The management needs work. I enjoyed working there for the short time period. They expect you to learn and know everything right away. A lot of inventory.

Learned to become a better leader and improved customer interaction

A typical day at work would include clocking in and starting with a smile. I ran the cash register, greeted guests, and answered questions to the best of my ability. I learned a lot about toys, and more experience in a retail position. The management was very nice. They helped me when I needed it. My co-workers were basically a new part of the family, – more... they were all very nice and caring, they also helped me with the things I needed more help with. The hardest part of the job was being let go from my seasonal position, I didn't want to leave. I loved my job. The most enjoyable part of the job was working for a paycheck. – less

great organization, employees, management skills, pay procedures, i loved this job every day i was there.

*A typical day at work involves assisting customers with products and following the STAR system.
*I've learned to be a team player and also developed strong interpersonal skills.

fun work environment. flexible hours. pay was poor. working with kids was fun.

could be better with the scheduling of hours and distributing it evenly throughout employees.