Guests Services Clerk (Former Employee) – Seal Beach, CA – July 24, 2016
I learned a lot from this job, and it was a great first job. I was very close to the store team, and we have all kept in touch routing each other on as we further our careers. Toys R Us is very group oriented and likes to encourage team work and creativity. The benefits are decent and the hours are there if you are a hard worker.
Merchandiser (Former Employee) – Alhambra, CA – July 23, 2016
my typical day at work was good i learned to do merchandizing, stock inventory, and customer service. The co-workers were very friendly with me i got anlong with everybody. the Manager was also a very nice person.
SRS (Former Employee) – Lexington-Fayette, KY – July 23, 2016
Awful management who are rude and uncaring towards employees. They may provide lots of joy to the children they are providing products for but it is a miserable place for employees. They don't treat employees all the same. They do have favorites. Advancing is practically impossible.
Supervisor (Former Employee) – California – July 22, 2016
It is a seasonal store. A few peak seasons where everything is crazy, and dead time in between where the store is minimally staffed. There is a lot of turnaround with a primarily seasonal workforce, so training and having a good core crew are paramount. But with that, there is a lot of fresh energy in the building right at the time when the stores need it most,
Dept. Supervisor (Former Employee) – 901 Ave of Americas – July 21, 2016
The pay rate and raises could be better. I did learned a lot of customer service skills while working there. The hardest part of the job was not having 100% support from the higher ups when needed. The most enjoyable of the job was helping the customer get that particular toy that they needed. The co-workers is also what makes the job more enjoyable because while working there see the same people day in and day out, you became like a family with these people.
Making the kid happy when you get them exactly what there needed
bike assembler/ sales associate (Former Employee) – Rego Park, NY – July 21, 2016
I come in go straight to my station of work in the back and build, build, build. But if they are low in staff I step in and help them on the floor when they need me. I learned how dependent people are and how to deal with aggressive customers. I learn to listen to customers first and then explain how I can help them. Coworkers are friendly. Hardest part of the job is that nothing is hard everything is fairly equally. Noting is easy or hard its fair. The enjoyable part was the people I meet there.
Cashier (Former Employee) – Murray, UT – July 19, 2016
Clocked in and worked at Customer Service desk, answering phone calls, looking up products, putting products on hold, ringing up products for customers. Hardest part was the late hours at night cleaning. The most enjoyable is working with co-workers.
Overnight Stocker (Former Employee) – Montebello, CA – July 19, 2016
my first day was scary, I was put into something I had known nothing about nd was told basically to do it minimal to no training at all supervisor was rude and told us "no talking allowed" in firm voice BUT did learn a little about scanners, crc, salvage and backroom warehouse
Store managers are great. Corporate is unrealistic.
Service Area / Cashier / Sales Associate (Former Employee) – Philadelphia, PA – July 16, 2016
The policies change consistently so many customers are confused and angered by the changes in returns. This usually leads to them yelling at service area associates, who have absolutely nothing to do with the change. Higher up management pressures store managers to achieve unrealistic goals, which in turn puts pressure on team members. I personally have come to blame corporate. They claim that flawless execution is one of their mottos, yet they change their mind frequently when their plans do not work.
Sales Associate (Former Employee) – San Diego, CA – July 15, 2016
My typical work day involved me either working at a cash register, or being out on the sales floor helping customers find what they are looking for. Sometimes I went from one to the other, and I was always straightening up displays in my free time. I learned a lot of valuable customer service skills, and honestly I enjoyed the job for the most part. My managers and supervisors were all great, and my coworkers were nice. I think the hardest part of the job was dealing with particularly difficult customers, as they would expect me to go against protocols to make them happy. I really enjoyed helping customers, though. They always seemed happy to find someone to help them find their Christmas gifts for their kids.