At Toys R' Us, I learned a lot about customer service. Being the main customer service rep, it taught me how to focus on making others happier. I loved satisfying a customer when they were dying to find something for their child. Being a customer service representative, it also taught me to learn to have more patience. When you are working in retail, you definitely see many different people, and you need to know how to compose yourself when dealing with anything. A typical day included taking in returns, exchanges, and ringing people out with regular sales, along with answering phone calls, and multitasking. Everyday, we had a specific goal to reach in signing people up for rewards cards and earning a specific percentage. This taught me to push towards a goal even if it was just some number. When you reach that goal, it makes you so proud of yourself and you want to continue doing a great job. Also, being the main customer service rep, once I learned everything I needed to know, I began training new employees, and that taught me order. When teaching people what you know, you need some kind of order and organization. Lastly, I loved when children came to the store and had the biggest smiles on their faces just by interacting with them and making them feel important along with their parents.