Pros: great work environment. great staff
Cons: inner turmoil among the owners of the company. contradictory decisions
Established a contact center environment for inbound customer service calls and outbound collections calls for TPI’s clients. Responsible for requisitioning and maintaining departmental equipment for employees and workstations.
Managed 30 exempt, non-exempt, and seasonal employees in Customer Care and Collections departments. Interfaced with all departments to ensure success, continuous improvement, and customer satisfaction.
Handled escalated customer situations with prompt professionalism and very high customer satisfaction success rate. Handled internal escalations with the same professional attitude and rate of success.
Managed the installation and programming of the company’s phone systems. Assisted in the pricing negotiation of internal telephone switches, equipment, and installation. Negotiated maintenance contracts for communications equipment and service. Responsible for ACD and telephone systems company-wide.