Technical Support Representative
TrackingPoint - Austin, TX

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TrackingPoint is the Austin-based applied technology company that created the first Precision Guided Firearm (PGF). The PGF is a revolutionary new long-range shooting system that puts fighter jet lock-and-launch technology in a firearm, enabling anyone to hit moving targets at extended ranges. Our goal is to transform the hunting and target shooting industries by redefining what is possible with a precision guided firearm.

Currently, we are seeking impact players to join our technical support team. An essential member of the go-to-market organization, these individuals will help the company build a world class technical support foundation and team.

The position requires an individual with technical support experience skilled in administering a LINUX® system that also understands firearms and can communicate effectively with our customer base via email, phone, and face-to-face. We seek professionals that can articulate the company’s value proposition to our customers.

Interested candidates need to be comfortable operating in a fast-paced startup environment with broad-based guidance.

Essential Functions:

  • LINUX® system administration experience.
  • Provide ‘backline’ technical support for our scope that runs a LINUX® operating system.
  • Use our CRM program (SalesForce) to document all issues and populate our internal knowledge base.

Qualifying Background:

  • Bachelor’s degree in a technical discipline or equivalent qualifying experience.
  • Passion for helping build a world class technical support organization and being a part of something that is changing an entire industry.
  • Experience with assorted terminal emulation applications and TCP/IP protocols.
  • Experience in a technical support role.
  • Skilled with the Microsoft Office Suite.

Additional Valuable Background:

  • JAVA programming.
  • Ability to read and understand shell scripting.
  • Oracle database experience – in terms of running queries and understanding the underlying interactions between our CRM application and an Oracle® database.
  • Experience with high technology consumer products.
  • Experience with firearms, optics and the overall shooting industry.
  • Experience with social media marketing tools and CRM systems.
  • Experience in working with customers that come from a very diverse background in terms of technical knowledge and/or shooting.

We look forward to hearing from you.


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