Traction is looking for an experienced client-facing interactive producer to manage complex web applications, direct-marketing emails, web pages, and daily maintenance requests. This role is a hybrid between traditional project management and account roles and requires working closely with an important client, as well as our internal design and technical teams, to build best-in-class customer-facing web applications and websites. The producer is the interface between the client and internal resources and works with both teams on a daily basis. This individual oversees the information architecture, design/copy, and front-end development in conjunction with various cross-functional teams. The ideal candidate wants to delight clients, above and beyond the call of duty, and has experience in both project management and client-facing roles.
The producer must be comfortable with ambiguity and be able to provide structure and leadership with limited direction. The ideal candidate has the organizational skills of a project manager, the pixel-perfect obsession of a designer, the relationship management skills of an account supervisor, and the ability to converse fluently with technical teams . This producer must be able to take the project and run with it, but know when to seek help from team members or managers. Producers strive to ensure that projects are delivered on time, on budget, and that all deliverables meet or exceed client expectations.
*This full-time position is primarily based onsite at our client’s Cupertino office (shuttle from various Bay Area locations available), with occasional time (no more than one day per week) spent at our San Francisco office.*
*Lead and represent client in the creation and execution of customer-facing applications, direct-marketing emails, web pages, and daily maintenance requests.
*Manage creative and technical interactive teams.
*Serve as the point person for all stakeholders, including technical and marketing teams.
*Work closely with producers, traffic, development, publishing, and international teams to meet project goals.
*Solve problems creatively and be able to compromise without negatively impacting the work.
*Participate in weekly reviews with internal teams and executive stakeholders.
*Ensure timely development of all project deliverables.
*Create project briefs and project schedules.
*Ensure each deliverable is approved by stakeholders, cross-functional teams, editing, and legal.
*Participate in QA process to ensure that final builds are representative of client’s work and vision.
Qualifications and Skills:
*At least 3-5 years of experience managing creative and technical interactive teams.
*At least 3-5 years of experience producing digital projects at an advertising agency, web development studio, or client (or comparable professional experience).
*Experience developing complex web applications for design-driven organizations.
*Knowledge of user-interaction design and obsessive attention to detail in visual design.
*Strong negotiation skills and ability to creatively solve problems.
*Strong presentation skills in both an internal and external capacity.
*Proven track record of building strong client relationships Self-starter with the ability to work independently.
*Excellent verbal communicator with great interpersonal skills.
*Excellent written communication skills.
*Experience managing client/stakeholders.
*Experience presenting work to internal teams and stakeholders.
*Experience managing requirements in fast-paced and changing environments.
*Experience managing direct-marketing (email) campaigns.
*Experience using relevant project/process management tools—Versions, Workamajig, campaign management, bug tracking.
*Experience in a leadership role.
*Dimensions and Success Factors:
*Thrives in a challenging and fast-paced workplace.
*Is self-motivated with strong written and verbal communication skills.
*Possess the ability to motivate and communicate with the team.
*Possess the ability to develop strong client relationships.
*Establishes rapport and collaborates easily with designers and web developers.
*Is resourceful, adaptable, creative, and results oriented with high energy and a positive attitude.
*Adapts well to change.
*Is highly detail oriented, with a drive for perfection.
*Understands the importance of providing excellent service and delivering client satisfaction.
*Experience working client-side or in accounts.
*Experience with mobile applications, software development, content management systems.
Traction is an interactive agency in every sense of the word. More than digital, we fully engage every medium necessary to transform human behavior into consumer action. For more information, visit http://tractionco.com.