Cons: advancement opportunities, lack of communication
A normal day in the life of working at Transamerica involves going to work, logging into the phones. (Being wired to a continuous queue.) As each phone call comes in you never know what is going to happen... Could be simple or extremely complex! All day it is back to back phone calls, and a majority of the co-workers are great!
Annuity New Business Processor (Former Employee), Denver, CO – August 24, 2014
Pros: friendly co-workers, nice office
Cons: no job security
The New Business department has a terrible attrition problem because the upper management doesn't seem to care about the employees very much. Management would rather just replace employees than change their broken procedures that are causing their high turnover problems. Definitely not a long term job and almost no advancement opportunities.
Tax Accountant II (Current Employee), Cedar Rapids, IA – May 13, 2014
Pros: great culture
Transamerica is a great place to work at, challenging and fun. This company is a major corporation handling life insurance and investment plans for more than 14 million clients throughout the United States.
Customer Service Representative (Former Employee), Kansas City, Missouri – January 21, 2014
Although Transamerica is a well-known company, they have been known to move around the country quite a bit which cause some hardship for their employees. This type of change created a lot of turn around within the organization which caused some unhappiness with employees.
Pricing Actuarial Analyst (Current Employee), Los Angeles, CA – August 27, 2013
The working environment in my area is very dynamic and interactive. There's a lot of testing and trying an error involved in product design and product pricing since there's no definite right or wrong answer.
Pros: flextime, paid vacation, option to work from home
On an ordinary day we can receive anywhere from 800-1000 pieces of correspondence, it is our job to ensure the customers monetary requests are processed with in our standard turn-around time of 5 days. In addition to process customer direct request we are responsible for managing the suspense accounts affiliated with the disbursed funds. We are required – more... to ensure all suspense accounts balance, if there is a discrepancy we will research and preform accounting to balance any outstanding items. We will often assist the field office employees, agents, and call center representatives with questions and concerns on customers’ requests. – less
Customer Care Unit (Current Employee), Greenwood Village, CO – July 3, 2012
Pros: dental insurance and 401k plan with paid training.
Cons: no good health insurance option, very limited breaks and bathroom breaks, no much communication with coworkers or management.
Good company to start at and learn about Annuities, I have gain a lot of experience in helping customers over the phone. There is no much contact with coworkers since we have to be on the phone all the time with limited break times, but great opportunity to interact with the customers. No much room for growth.
Customer Service Representative (Current Employee), Denver, CO – May 23, 2012
Pros: great pay incentives & benefits
Cons: short breaks, mandatory overtime
If you're familiar with or interested in life insurance and annuities, then this is a great job. The customer service training process is extensive, a lot if information crammed into a few weeks. So be really comfortable with annuities, interest rates, insurance, stock market, & claims if you want to feel comfortable. Management & training staff is – more... awesome, small office so very frequent department bonding occurs. – less