Pros: an occasional free lunch, three breaks a day, an okay benefits package
Cons: lazy and sloppy employees, no advancement, deceptive environment, poor pay for the city of boston, pay that is not equal to the workload that certain individuals are forced to take on, poor training, stressed and discombobulated management, poor work/life balance, very understaffed in certain areas
The company acquired Citizen's Bank Lbx of Medford, MA around Oct. 2013. The transition has been anything but smooth.
Upon take over, they called everyone into a room and forced us to sign paperwork without the paperwork being explained or giving us the time to read it. Communication between HR/management/employees has been very poor and the management – more... seems to hide a lot of things from its employee base, creating a shadowy and dare I say, deceptive environment. The date on which we will be moving into our new building and getting new equipment is constantly changing and the company also stated, after telling us that we'd all get a 2% cost of living raise, that we would not be getting one due to late hiring dates. Employee morale seems to be on a downward spiral because of these mixed messages and lies. Currently, overtime is high, despite a low workload, work/life balance is low. The work load is imbalanced, with certain employees doing a lot more without increased compensation and others doing very little. Currently, no one is held accountable for poor quality and lacking productivity. This has led to lazy employees that just do not care and poor quality. The quality of work is laughably poor despite how unbelievably easy the work actually is. The supervisory staff seems clueless, pulling people in multiple directions without giving any real direction at all. They seem as flustered as anyone underneath them and barely seem to know what they are doing. This is understandable, as training as been poor across the board. The supervisors do not seem to know what they want you to do either, throwing work at you and then taking it away and replacing it with something else seconds later.
There are 15+ people who are capable of being cross-trained and management should cross-train them and stop throwing work onto those whom are already over-burdened. Also, they should be cross-training themselves so that they can better understand the dept. A manager or supervisor should have knowledge on all areas of the dept and at the moment, that is not the case. It is very hard to take the management seriously when they are stressed and uneducated in "all" areas of the department. Their lack of knowledge does not create confidence and the way they rely on certain individuals to multitask, a lot of times more than themselves and without any reward, does not encourage one to work or try harder. In fact, it's quite the opposite.
I see very little chance for advancement and pay increases within the company and my confidence in the company is fading. – less