Training and Quality (Former Employee) – San Antonio, TX – November 7, 2015
The most enjoyable part of my job was to help people succeed and excel within the company. My team within the site are what I will miss the most. To work with a person who caps their potential and then be able to teach employees how to create a better life and raise the bar on what they feel they have to offer. Upper management does not move forward. They instead deflect problems by gossip of who is worse off.
New site improvements. You can move up rather quickly.
High turn around in upper management. No consistency in process.
Team Leader (Current Employee) – San Antonio, TX – October 19, 2014
A typical day would involve me pulling data and stats from the previous day and making sure all areas are within business metrics. Information such as Average handle times, sales %s, if breaks and lunches were taken on time (schedule compliance), quality scores and attendance are gathered into my own personal trackers and displayed to management as well as my agents, which is used for coaching opportunities.
Customer Service Expert (Former Employee) – Lafayette, LA – March 25, 2014
When working for Evangeline Downs, I was a server. I worked Graveyard shift, which was the hardest part. The laid back atmosphere and the customers were my favorite part of my job. I love working face to face with customers.
Member Relations Associate (Current Employee) – San Antonio – July 30, 2013
A typical day at Transcom is a guessing game. You may take 120 calls in a shift, or you might not take any. Incentives seem to go to the people that do the less, whereas the people who are taking calls the fastest are expected to do more. I understand that we may have to do more than others at some time, but after 18 months with them I was ready to move on.
Customer Service Representative (Former Employee) – San Antonio, TX – August 9, 2012
back in 2010 management was very new, the company had just started a few months before I was hired there. I learned how to do my own research for trouble shooting and it gave me alot more knowledge on my technical side of assisting cable customers. The team leaders were also very helpful and fair with our team. The hardest part of the job was when fairly new employees choosen to help by assisting the team leaders with the Customer Service Agents, they didnt have the hands on experience as much as somone who sat and assisted customers, to me that was the hardest part of my job. The most enjoyable part of the job was being able to work overtime most of the time. I would love to work there now because I know it is alot better with time and stability, I can imagine it would be alot easier because I have alot more experience with trouble shooting and pleasing customers and making upsales. Thanks to Transcom.
break room in building is big with a tv, and free parking.
the desks are close to each other not alot of leg room.
Customer Service Repersentative (Former Employee) – Lafayette,La – April 17, 2012
Working at Transcom was fun as well as stressful. I liked the fast pace work environment as well as the people I worked with. I did not like the frequent changes in schedule with short notice or the fact that we were notified that we would all be laid off with such short notice.
good pay, fun and fast paced
short breaks, frequent changes in schedule with short notice