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Transcom North America
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40 reviews

Transcom North America Employer Reviews

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  • Job Work/Life Balance
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A very busy environment. Fun if you make it so.
Team Leader (Current Employee), San Antonio, TXOctober 19, 2014
A typical day would involve me pulling data and stats from the previous day and making sure all areas are within business metrics. Information such as Average handle times, sales %s, if breaks and lunches were taken on time (schedule compliance), quality scores and attendance are gathered into my own personal trackers and displayed to management as – more... well as my agents, which is used for coaching opportunities. – less
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EASY LAID BACK BUSY ENVIRONMENT
CSR (Current Employee), SAN ANTONIO TXMay 30, 2014
DEAL WITH VEY RUDE CUSTOMERS
NO FLEXIBLE WITH SCHEDULES
ALOT OF THE TIME MANAGEMENT DOES NOT KNOW WHAT IS GOING ON
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Awesome upbeat atmosphere
Customer Service Expert (Former Employee), Lafayette, LAMarch 25, 2014
When working for Evangeline Downs, I was a server. I worked Graveyard shift, which was the hardest part. The laid back atmosphere and the customers were my favorite part of my job. I love working face to face with customers.
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Great Place to work
Customer Service Representative (Former Employee), Lafayette,LaAugust 22, 2013
Pros: great benefits
Cons: not alot of hours
Always had a smile on your face going to work. Always getting our work done in a timely manner.
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I loved my job
Team Leader/Onsite Quality SME (Former Employee), Lafayette, LAAugust 10, 2013
All I can say is I loved working there and I'm sorry it closed.
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not very secure
Inbound customer service (Former Employee), Tonawanda, NYAugust 5, 2013
3rd party call center mass layoff not really a secure place to work
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High Volume Call Center
Member Relations Associate (Current Employee), San AntonioJuly 30, 2013
A typical day at Transcom is a guessing game. You may take 120 calls in a shift, or you might not take any. Incentives seem to go to the people that do the less, whereas the people who are taking calls the fastest are expected to do more. I understand that we may have to do more than others at some time, but after 18 months with them I was ready to – more... move on. – less
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Customer Account Executive (Former Employee), Lafayette, LAMay 19, 2013
After being hired there, I was never informed that the company would be moving overseas and leave all of its employees jobless.
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very relaxed positive atmosphere to work in.
Customer Service Representative (Former Employee), San Antonio, TXAugust 9, 2012
Pros: break room in building is big with a tv, and free parking.
Cons: the desks are close to each other not alot of leg room.
back in 2010 management was very new, the company had just started a few months before I was hired there. I learned how to do my own research for trouble shooting and it gave me alot more knowledge on my technical side of assisting cable customers. The team leaders were also very helpful and fair with our team. The hardest part of the job was when fairly – more... new employees choosen to help by assisting the team leaders with the Customer Service Agents, they didnt have the hands on experience as much as somone who sat and assisted customers, to me that was the hardest part of my job. The most enjoyable part of the job was being able to work overtime most of the time. I would love to work there now because I know it is alot better with time and stability, I can imagine it would be alot easier because I have alot more experience with trouble shooting and pleasing customers and making upsales. Thanks to Transcom. – less
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multi call center
Customer Associate Executive, Team Lead (Former Employee), san antonio, txApril 25, 2012
Pros: relaxed teachers
Cons: short breaks
there are many things that are held with transcom. the project that was on was comcast. where you did technical support for the great north east area.
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Productive fun workplace
Customer Service Repersentative (Former Employee), Lafayette,LaApril 17, 2012
Pros: good pay, fun and fast paced
Cons: short breaks, frequent changes in schedule with short notice
Working at Transcom was fun as well as stressful. I liked the fast pace work environment as well as the people I worked with. I did not like the frequent changes in schedule with short notice or the fact that we were notified that we would all be laid off with such short notice.
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Very fun place to work.
Supervisor (Former Employee), Lafayette, LAApril 10, 2012
A typical day at work consisted of ensuring employees knew what was expected of them. I learned may things about handling difficult customers.
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It was a job
Customer Contact Centre Representative (Former Employee), St. Catharines, ONOctober 28, 2014
They say if you have nothing nice to say to not say anything at all so that is what I will do. I worked there for 2 years and the co-workers were the life savers of the job
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Beautiful area to work in.
Customer Sales Representative (Current Employee), Barrie, ONOctober 6, 2014
Pros: they never miss the chance to celebrate any occasion by providing free lunches, drawing gift cards etc.
Cons: extra hours
All my co-worker are loving and co-operative . I have improved my english fluency as it is not my mother tongue. I have recently selected as Employee of the month for better performance.
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Fun and dynamic
Customer Service Agent (Former Employee), Oromocto New BrunswikcAugust 11, 2014
Customer service was a new experience for me but I found it to be very rewarding. I really enjoyed being able to assist my customers and know they were happy when the got off the phone with me. The money was great as long as you performed well. The people were fantastic to work with and for, from management level down. I would still be with the company – more... if it were not for downsizing and them closing their site in the city I live in. – less
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very stressful and management was below par.
Customer care (Former Employee), Owen Sound, OntarioMay 15, 2014
Pros: good benefits
Cons: stressful and constant hour changes.
The stress was very high and non ending. The staff were too wrapped up in the company line and did not give proper care to the employees as people. A very you are just a number and very replacable attitude.
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Fun and great team
Customer Service Representative (Former Employee), Brockville, ONMay 15, 2014
It was a job that was fun and employees had a lot of rewards for great work, its challenging though.
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Ok place to work
Employee (Former Employee), Chatham-Kent, ONMay 6, 2014
Cons: long hours - no reward
Hectic daily routines. Management at times unhelpful. Co-workers were friendly, some not wanting to work so calls were always piling up.
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Worked as a home agent
home agent/Customer Service Rep (Former Employee), At HomeMarch 28, 2014
Flexible schedule great group to work with ecommerce assisting customers with billing questions,ordering items,filing claims if items were lost in shipment.
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amazing company
Customer Service Representative (Former Employee), Owen Sound, ONMarch 26, 2014
Amazing company to work for. Helped their employees every way they could. Provided employees with a very positive work environment