Here's what people have asked and answered about working for and interviewing at Transcom.
It was a 24 hour office
Raises occur at your first 180 days, then yearly from there on out.
They are now offering PTO
My training hours were 1pm - 9pm, Mon - Fri. You're in a virtual classroom for 3 weeks and then there's a 1 week nesting period.
Experience with products or computer based personal content management applications
User-level knowledge of computer technology, personal computer or other devices
Ability to identify and describe the function of major hardware computer components.
Ability to install and remove applications
Previous call center experience a plus
Great customer service and are courteous, friendly and have a professional manner
Able to listen to customer needs and demonstrate empathy
Willingness to follow procedures and adhere to policies
Strong written, verbal communication and organizational skills
Sufficient skills in understanding training material in both written and verbal format
Have the ability to multitask
Enjoy working in a fast paced environment
Ability to remain calm and focused in stressful situations
Complete schedule flexibility, including overnight schedules, weekends, holidays and split shifts.
Strong attendance record
HS Diploma or equivalent
When they are trying really hard to fill a training class as the client as increased the number of seats available. it can go as fast as 2 weeks from start to finish.
It do not seems as if they have sufficient staff to train anyone.
I need to 2 weeks notice