Decent Place to Work. No opportunity for advancement.
AppleCare Advisor (Former Employee) – Louisville, KY – February 21, 2017
At Transcom, you work as an At-Home customer service representative for a variety of companies, you could be contracted by either Apple, Charter, Verizion, etc. As an AppleCare Advisor, you do the exact same job as an Apple employee, but you get paid about half of what they do. The training period lasts about a month, and you sit in front of a computer for 7-8 hours a day learning and listening to an instructor teach you about your contracted company. After that, you are on your own, answering calls and working with customers. Management is usually hard to get a hold of when you need something, and they are generally very rude if you need assistance. There is definitely no room for advancement, you are pretty much stuck in your position unless you are willing to relocate to Denver, CO to the home office. I'd give the company a 5 to 6 out of 10. The company was also just bought out by another company, so big changes are expected.
At Home, Decent Pay, Set Schedule
No Advancement, Lack of Good Benefits