Pros: having full time hours, being greeted by my co-workers
Cons: short breaks, being picked on and watched for no reason
A typical day at work was all about business and satisfying customers, meeting their needs and making them happy. I have learned to be more patient. I am a excellent listener and I follow directions really well. It was Great Training, and got a lot of training that I need. The trainers were very helpful, and taught me way more then I knew before I started working there. The management need more people that will actually listen and help, and is not just there for a paycheck. They don't care if the agents were sick or a major problem occurred we were to still be at work unless we were going to get fired. Things do happen that is out of your control, and they did not care about the well being of the employees at all. My co-workers were more helpful then the higher management in the building. I met some co-workers that should have been in management. The hardest part of the job was getting the schedule I asked for, and because they were so slow and taking their time doing their job points were being added because of their mistake. They refused to take them off. They were messing up my hours, paying me for less hours then I had. And was taking so long to correct it. The most enjoyable part was coming to work knowing I was going to make a lot of customers happy with my polite voice, being helpful, made their day with working equipment, and when I was sick the customers were concerned about my well being and hoped I felt better, and gave me their blessing that I will have a good day. and that made me smile. This was my experience there.