customer service (Former Employee), san antonio – October 20, 2014
Pros: health insurance
Cons: there was nothing you could say to satisfy some people who were bored just calling to argue
fast paced customer service inbound calls, helping upset customers, talking to different types of people, could be stressful doing escalation calls, I took supervisor and general customer service for a non profit corp. Fun events held by management, very friendly.
Customer Service Representative/Call Center (Former Employee), San Antonio, TX – October 12, 2014
Pros: having full time hours, being greeted by my co-workers
Cons: short breaks, being picked on and watched for no reason
A typical day at work was all about business and satisfying customers, meeting their needs and making them happy. I have learned to be more patient. I am a excellent listener and I follow directions really well. It was Great Training, and got a lot of training that I need. The trainers were very helpful, and taught me way more then I knew before I started – more... working there. The management need more people that will actually listen and help, and is not just there for a paycheck. They don't care if the agents were sick or a major problem occurred we were to still be at work unless we were going to get fired. Things do happen that is out of your control, and they did not care about the well being of the employees at all. My co-workers were more helpful then the higher management in the building. I met some co-workers that should have been in management. The hardest part of the job was getting the schedule I asked for, and because they were so slow and taking their time doing their job points were being added because of their mistake. They refused to take them off. They were messing up my hours, paying me for less hours then I had. And was taking so long to correct it. The most enjoyable part was coming to work knowing I was going to make a lot of customers happy with my polite voice, being helpful, made their day with working equipment, and when I was sick the customers were concerned about my well being and hoped I felt better, and gave me their blessing that I will have a good day. and that made me smile. This was my experience there. – less
Customer Service Representative/Call Center (Former Employee), San Antonio, TX – October 8, 2014
A day at Transcom is not an ordinary day, each and every day is different. I learned a lot while I worked for the company when it came to inbound calls and how to handle each and every one because no two were the same. The co-workers there are friendly and very helping to one another.
Virtual Internet Technical support (Former Employee), Denver, CO – September 16, 2014
Pros: steady work hours and nice supervisors
Cons: switching projects
I would still be working for them but I was dumb and left. I worked internet support for a number of years and loved it. I would go back anytime I enjoyed working as tier 2 tech and thought it was the best job there was
Customer service rep (Former Employee), San Antonio, TX – March 20, 2014
Pros: very nice work inviorment
Cons: lack on assistance with floor support
a typical day at work would be assisting members with there equiptment, troubleshooting threw the computer, helping itrate customers. I learned many of things nvolving technical support, how to assist with irate members many things involving billing, small talk, relating myself with the customer. My coworkers were very friendly everyone was nice to – more... new and old associates. We all helped each other with problems we each had. Hardest part of the job was when we had sup calls none of our team leaders were around to assist us with our problems. I enjoyed working there very friendly and conforable – less
Customer Service Representative (CSR) (Former Employee), Lafayette, LA – January 29, 2014
Pros: lots of training for new campaigns.
Cons: picking up the slack for employees who wouldn't show up for schedule.
I was lucky enough to begin with the company and end with them too. I learned alot of new computer skills and customer service skills, and how patient I really am. The hardest part of the job was getting calls from very elderly customers but it was also the most rewarding when you could get their problems solved and sometimes you taught them something – more... new, too. The most enjoyable part of the job was the Christmas Party at the holiday time, it was always the best! – less
Customer Service (Former Employee), AT HOME – January 16, 2014
Cons: no benefits, abusive customers
The worst call center type job I have ever experienced. High call volume with a high percentage of verbal abuse from customers. Management was very professional and willing to work with you but since it was work from home they were able to get around giving benefits, sick time,or vacation.
Customer Service Rep (Current Employee), work from home – November 18, 2013
Pros: being in the comfort of my home.
Cons: no onhand help
Comfortable relaxed workplace, taking inbound calls for AARP customers.I enjoy working in my own area away from other workers and managers. The hardest part of the job is also working alone so I'm not able to get help from co-workers and managers.
I don't know what it's like working in the actual building for Transcom, but working as a WAH Agent, they didn't treat me very fairly.
Customer Service (WAH) Agent (Former Employee), Remote – October 29, 2013
I wouldn't recommend working for Transcom as a WAH (Work At Home) Agent. It was always a chore to get the supervisor on the phone when you had a SUP Call and believe me, you will get tons of SUP calls!!! Their SMEES were difficult to give me help too. They always were just too busy helping others. Good people to work for in many ways, but way too much – more... demand for sales goals to be met, as well as VERY CRABBY AND DEMANDING CUSTOMERS!!!!