Independent Contractor (Current Employee) – Orange County, CA – June 26, 2017
A wonderful industry to give you an income with freedom but you do need to have patience when trying to learn the industry with this company. It took my manager two months to get me basic training information, fortunately I'm a fast learner and was able to find what i need to survive through other outlets. Transfirst is only for the ambitious and hardworking, anything less and you won't make it.
TSYS Operations Manager (Current Employee) – Broomfield, CO – May 25, 2016
TransFirst has a lot of potential but they do not value their managers. Everything is on fire and the requirements change by the minute. There is no work life balance and you pretty much have a start time with no end time. They have good intentions but cannot think ahead to make things easier.
Need a long term plan to implement ideas and not spur of the moment
Account Executive (Former Employee) – Aurora, CO – May 24, 2016
8 hour workday with up to a 1 hour lunch (off the clock). Make calls to merchants that TransFirst has a relationship with. The first couple of months you will mostly be making cold calls, but you will receive some relationship leads as you progress. You are not micromanaged, but you are expected to hit your quota. After your 6 month "ramp", you will have to close 8 new accounts or you will NOT be paid any commission. You are only paid $100 per account is approved. Then there is some money in leasing equipment, activation and a small residual on accounts processing.
It is your typical phone sales, cubicle office environment. There is a nice mix of people. Dress is business casual normally. Management is fine. The hardest part of the job is getting sales closed enough to make a good amount of money. You need to close over 15 accounts per month and lease some equipment to make enough income.
The most enjoyable part of the job is the people you work with. The amount of calls you make and your talk time is important to hit the your quota each day. However, there are days when you make many calls without connecting with a person at the that makes decisions. You have to be willing for people to hangup on you.
TransFirst was recently acquired by TSYS. It is undetermined what that will mean as far as more earning potential.
Free food, games, contests, vacation and sick paid time off.
Low pay compared to other inside sales jobs. Lack of transparency and integrity.
Upper management began to cut the sales reps pay, after the first 4 years, in an effort to make the company more equitable, as they sought out a purchase/acquisition or public holdings. Once the pay cuts began, employment cuts began soon thereafter. They fired long-term and very tenured individuals for reasons that do were not substantiated. Top-producers began getting fired or pushed into quitting.
Pay before the cuts
Upper management only interested in having company go public
Operations Representative (Former Employee) – Broomfield, CO – July 9, 2015
You are constantly busy, at all time. The biggest upside is the trainers and the pay. The trainers do as good a job as they can given the current position and status of the call center, however, the environment can feel hostile, like everyone is using you to get ahead in their positions.
Programmer (Current Employee) – Broomfield, CO – May 22, 2015
standard archaic company stuck on the idea that being present is being productive. When I was getting hired, was going to be at 50 or so an hour contract, but immediately brought me to full permanent and cut me down to 85k per year.
decent medical, good people
bad apps, poor business planning, horrid understanding of living a life outside of work and family needs
Conversion Representative (Former Employee) – Broomfield, CO – January 28, 2015
Check voicemail/return any messages. Out bound calls to customers. Co-Workers are great. Hardest part of the job getting a hold of customers(playing phone tag) Work flow was good,got to work in your own cubicle.
I learned how to qualify potential clients very quickly and assess their needs. I also became very proficient at closing business and formulating the appropriate solution for my clients as well as servicing them on an ongoing basis.