Never boring, always something new coming through.
Screener (Former Employee) – Las Vegas, NV – May 14, 2017
Between running test, checking Equipment and screening passengers there was never a dull moment. the Screeners where always supportive. The work Environment was never the same, from Gate to Terminal to check point.
Supervisor (Former Employee) – St. Petersburg, FL – May 13, 2017
Management is not promoted on ability but on favoritism. I watched dozens of people put in a decade of time only to have strangers from other cities promoted into new positions. NO, they were not more qualified (many were far less qualified). Many promises but no follow through.
Could be a better place to work if the support were there. Too many complaints from "other officers" about the work ethics and backing of management. Otherwise, not bad................just very stressful. Not your typical customer service environment.
Project Adminstrator (Former Employee) – Englewood, CO – May 7, 2017
Horrible management, high turn over. Constant meetings! No cell phones at cubicle, no talking in the halls, no chit chat between neighbors. They have you write up your own review and then discuss it with your Manager.
Transportation Security Officer (Current Employee) – Boston, MA – April 28, 2017
Managers love to fire people for unreasonable things, love to write officers up for minor offenses. Management, supervisors, and leads are only there for themselves and are quick to throw others under the bus to cover themselves. The job itself isn't bad, but knowing you have a lack of support from those who are supposed to back you up is stressful. Even more stressful is going in to work every morning not knowing if you'll end the day still employed. The hours scheduled are absolutely atrocious. The don't schedule in shiftwork. "Morning" shifts typically start between 2:45AM and 4:00AM, "PM" shifts start around 11:00AM, and "Late Night" shifts start around 7:00PM. Benefits are actually descent, but you remain a probationary officer for 2 years and I see plenty of people get fired for using more than a handful of sick days in an entire year. I've seen plenty of people get fired for punching in 1 minute or 2 minutes late a handful of times a year. The stress is astronomical and if you tell your manager that you called out sick because you needed a mental health day, they will laugh at you and give you an AWOL which means no bonuses and no promotions. You definitely learn to develop thick skin at this job.
scheduling, stress, lack of support, no job security
Transportation Security Officer (TSO) (Current Employee) – Kansas City, MO – April 27, 2017
High stress position, currently running covert tests that, if failed, could result in termination. Some managers seem underqualified and disorganized. Lower level employers have to work overtime days meaning 1 off day a week.
Pay and benefits are decent and the overtime and holiday pay is nice.
A team of professionals working together for 100% security.
Transportation Security Officer (Current Employee) – San Diego, CA – April 26, 2017
Being a TSO is a difficult and often tedious job. It requires attention to the details of a well-developed yet constantly changing book of standard operating procedures. I am required to work efficiently and effectively as a solo unit while at the same time being aware of the activities and needs of the entire checkpoint team. I am continually trained on equipment and skills and learn daily from my senior coworkers. We are tasked with screening many thousands of passengers daily and every team member must operate at a high level of competence in order to be successful.
Serving the public, constant learning, benefits and teamwork.
Some public contact, administrative holdups, and no easy shifts.
job is 1st in this world & your life is distant 2nd
TSO (Former Employee) – Cleveland, OH – April 26, 2017
You MUST assume that everything you say and do is being recorded and reported to people above you, who will determine your pay increases and advancement, etc. Very strongly recommend that if you take a job as a TSO that you move on to another job asap, while acting like you love your job. You will need to come in early or stay late on your own time here and there to make yourself look good. Never, repeat never trust anyone. they are not your friends. This is a "security" job and they are always evaluating and testing you.
okay benefits considering todays world offers almost nothing
job is like a factory assembly line (sucks in time), low starting pay.
Transportation Security Officer (Current Employee) – John F. Kennedy Airport, NY – April 24, 2017
A typical day at work would include dealing with operational machinery; being able to talk to diverse cliental on a regular basis, Management regards its officers to high standard and holds the officers to a high esteem. The Hardest part of the job would be constant demand being that its an on-the-go type of environment. The most enjoyable part of the job is working with such a diverse group of people along with a very diverse group of passengers!
.The job is hard, the money is decent if you don't have too many bills, Not the sort of job to make a career of. For someone that just need a job, then this is it. Good luck with advancements. Have yet to understand how that works.
yearly certification, shortage in staff, no accountability from anyone that is supposed to be in a position to make decions, job above everything else.
Federal Staffing Specialist (YRCI-Contractor) (Former Employee) – Merrifield, VA – April 21, 2017
A typical work day always included a fast pace and productive work environment. Most people enjoyed the work and were willing to share and help with completing the work assignments on time. The work was challenging and rewarding at the same time. I think this was the most enjoyable component about the job along with the people. Sometimes completing work assignments by the due date was the hard part of the job. I learned the value and importance of team work. Team work includes having respect for the individual and the task at hand. I learned the importance of knowing and following policies and procedures. I interacted with a variety on individuals on different levels in management. The management team listened to ideas concerning work issues and was willing to help when necessary. Monthly social activities were planned by a committee of employees and were enjoyable to all employees. Some of the social activities also involved gatherings away from the work place. This job was not difficult
Workplace Harrasment and Leadership Instructor (Former Employee) – Fresno, CA, Inyokern, CA. – April 20, 2017
The worst management ever. No sense leadership. All TSA agents are out of shape and lack the ability to be trained to any standards of a proper security agent. No advancement opportunity. Not forward thinking just knee jerk reactions. Most just want to collect a paycheck and Management would rather not fix any of the morale problems.