Pros: "ability" to work from home
Cons: Biased head manager, favoritism among employees, scheduled lunches, PTO was always an ordeal
Personally I did not have the typical TransUnion analyst day at work on any day when I was employed. This is because I strived to go above and beyond as an analyst for TransUnion. A usual day would involve an analyst blindly following outdated knowledge articles to troubleshoot internal and external customers and then when realizing they can't solve the issue the customer or user would have their issue "escalated". My typical day involved utilizing the knowledge articles when I necessary, but I mostly applied the technical experience and knowledge I have gained throughout my professional career when taking care of any caller I received. My approach when troubleshooting is doing everything possible in my power and knowledge to resolve the issue and working in an environment such as TransUnion's I learned that this was possible through clear communication and guidance.
Working under a racist manager was not the easiest ordeal in my life, but I made due...
Most of my coworkers above the age of 25 were unmotivated individuals who really just did their job instead of trying to improve their job.
The hardest part of the job would be knowing you have the ability to do something, but discouraged to do it because of a protocol that is outdated and won't help a company last in this rapidly evolving technological world.
The most enjoyable part of the job would be being able to resolve situations that the analyst is "mentally not supposed to be able to." No matter if the customer had an issue that I didn't have the access necessary to resolve I would get them in contact with someone – more... who would resolve it immediately for them. Too many times did I find myself the victim of life when an analyst for a bank or cable network couldn't solve my simple issue. It made my day sometimes to know I would get a positive review or someone would say "TransUnion needs more employees like you," "You make a difference," or "You're amazing how did you do that." The most enjoyable part of any job I will have is always being able to go above and beyond for the task and being successful in my efforts.
Sadly great benefits and decent pay is not enough to keep me at a position/environment where you are discouraged from contributing to the success of the business – less