Employees are great, but Senior Mangement is poor.
HRIS, Cognos BI and Planning and SAP BW Mgr (Former Employee) – Westlake, OH – February 8, 2016
TravelCenters was an excellent place to work until current management took over. They went from a culture that cared about their employees to a place run by knee-jerk managers. The IT management is especially inept. The CIO is an uncaring individual who favors contractors over in house employees.
Been with this company for over ten years and wouldn't change anything. We've went through a lot of changes and growth and made it through some very hard times. But management always like to see growth in the employees and help you obtain your goals. If I could relocate with this company I would.
Shift Leader/Bookkeeper (Former Employee) – Sayre, OK – October 6, 2015
Fun to chat with truck drivers all night! Working the graveyard shift, one has very little to do and few interruptions. Complete inventory, wash towels, help with cleaning of showers, mopping floors, stocking coolers; anything to help pass the time. Fresh coffee is a must! Great way to learn more about the Americas if you have Over The Road drivers. Assisted the bookkeeper on the weekends for deposits and daily reconciliation reports. Hardest part about the job was making sure the morning shift actually showed up. Management is pretty much non-existant on a graveyard shift, though readily available by phone. After I transferred to California from Oklahoma, I was informed management didn't want ANY calls for any reason after their appointed shift. Poor transfer training, no access given for computer tasks. No support from middle or upper management. No confidentiality with paychecks.
Server/Dishwasher (Former Employee) – Greenland, NH – June 14, 2015
During a typical day, I would wash dishes, clean the floors and converse with my coworkers while doing so. While I enjoyed the company of management, they never allowed me to sit still for a second. I would be understanding of this if the pay were better. I also didn't like the mandatory training I had to do every month or so. The most redeeming quality of this job was the free meals. In short, great people, bad environment.
Field Manager (District Manager of Operations) (Former Employee) – Westlake, OH – April 27, 2015
Long hours, but usually well compensated monetarily. Though the quality of life did suffer greatly in the position I held the last couple of years. Learned much in the many years I was there and grateful for the skills I am taking away with me. My co-workers and employees were some of the greatest people I have ever known. And the hardest part of leaving was the people. Most enjoyable part of the job was dealing with our guests and employees daily.
Porter/Janitor (Former Employee) – Paulsboro, NJ – April 4, 2015
Management is horrible and the staff their are rude and only care about themselves. And they work you like a dog. The hardest part of the job is that they have one person doing a three man job. The most enjoyable part of the job was when I got to leave.
Customer Service Representative (Current Employee) – Westlake, OH – February 16, 2015
Customer service department at TA TravelCenter of America is an in-bound call center for truck drivers, customers and sited of TA / Petro. A work day consists of executing customer inquires regarding loyalty cards, customer complaints, assisting company locations, and data entry and correspondence. The management team is superbly awesome to work for. I have learned that shared knowledge and building relationships among co-workers goes extremely for in making a terrific work environment. The most difficult part of the job can be a difficult call, but each difficult call is out weighed by great interactions with co-workers and other great and interesting calls. The most interesting, enjoyable and best part of working at TA TravelCenters of America in the customer service department is the great team and family environment within the department.
As the FMT (Facilities Maintenance Technician). I had extensive responsibilities ! Which varied daily along with regular scheduled routine , I Was required to obtain a UST (underground Storage tank) Operators License. as well as complete Many online tests for Electrical Knowledge, Carpentry Knowledge, Plumbing Knowledge, HVAC, Knowledge Roofing Knowledge, as well as complete daily weekly monthly and semi annual as well as Annual checklists. Also responsibilities included documenting any fuel spills caused by drivers which were very frequent and sometimes very time consuming as well as documentation for the DEP. Main responsibility was to make sure Diesel Pumps remained operational and efficient on a regular basis and they were constantly breaking down. Facility was constantly having building issues as well as the Showers for the Drivers and Bathrooms always needing maintenance Mechanically. I was also told I was responsible for the Janitors which were staffed to Clean all the Showers and other common areas of the facility. Many of these responsibilities were not explained at the time of the hiring process. And hence the starting wages I Iater found were about 20% below industry standards. THe facility operates 24/7/365 and the staff gets very poor benefit package.. This position was considered to be the highest hourly paid position in the facility for non salaried or Diesel Truck Mechanic. Many of the part time staff were poorly treated and often looked down on by management as disposable part time employees. None of Part time workers were paid much over minimum wage.
normal 8-4:30 5 day work schedule plus ample overtime if wanted.
really should have had an assistant or 2nd maintenance person
It is a decent place to work when you want to get some experience in dealing with different walks of life.
Porter (Current Employee) – Gary, IN – January 11, 2015
I've learned how to deal with customers. The hardest part of the job is dealing with the disgruntled management and the disgruntled employees. I enjoy getting together with some of the employees and accomplishing things in teamwork.
Assistant Shop Manager (Former Employee) – Council Bluffs, IA – December 29, 2014
I was on rotating shifts and I felt I had no social life. The truck stop was a 27/7/365 operation. The location I worked at hired half its employees from a halfway house. I'm all for giving anyone another chance but it was ridiculous. At one time, over 75% were fired for using meth on the property. The company needs to be more diligent in screening its future employees,
crazy work schedule, irrisponsible employees, questionable management style
Senior Customer Service Representative (Former Employee) – Westlake, OH – October 23, 2014
TA was such a great place to work. Everyone was so friendly there. Since I worked at the corporate office we got to test lots of things that went into the travel locations. They also had many employee perks such as a gym in the basement, giveaways to local events at Quicken Loans Arena, Browns Stadium or at Cleveland Indian's games. Also had monthly employee meetings to recognize birthdays or anniversaries of working with the company complete with cake.