I enjoyed working for travelers, but the commuted was forthy miles each way
Senior Operator (Former Employee), Norcross, GA – September 19, 2014
Travelers is a excellent place to work great benefits. I worked for travelers for ten years. each day we are assigned a machine to operate. production was a on a merit scale how much work could and should be produced each day. I learned how to product quality work. I worked very close to management and co-workers but I was responsible for my own productivity. – more... there was always something new to learn each day and class to take to keep us up to date. producing quality work was very rewarding. health benefits and vacation time was great. – less
Claims adjuster (Former Employee), Tx – August 25, 2014
Pros: decent pay
Cons: overall moral low...very high turnover rate
This company is racist. They micromanage and are always bringing you down you can never reach all their metrics and they want your world to be work, work, work. This is an awful company to work for... No loyalty. Run as fast as you can. The pay is good but the stress makes it not worth it.
Claim Support Specialist (Former Employee), Saint Paul, MN – August 6, 2014
Pros: paid by-weekly
Cons: downtown saint paul, must pay for parking, does not promote from within
Plan to work full 8 hours with 30 minutes for lunch. Typically, most people do not take brakes unless they are a smoker.
Out dated office equipment, upholstered chairs worn through and casters don't function well.Desk drawers and cabinets don't open and close easily, often dirty, and locks not functioning.
People are hard working individuals, driven – more... with company expectations to produce with little time to converse socially. Management driven by company driven expectations and have little time for individuals or their issues. – less
Insurance Service Rep (Current Employee), Knoxville – July 9, 2014
Cons: micro managemet, high stress
I have worked for Travelers for many years and the company has changed so much. Only apply if you like to be micro managed, have seniority not count, alway told what you are doing wrong, crazy matrix in which you are measured, hooked to a phone you cannot get away from unless on your 2-15 min breaks or your 30 min lunch. Schedule change every 6 months.
Over – more... 1/2 the people I know have not had raises in almost 3 years
People are so stress due to the high call volume due to closing 2 business centers and not hiring enough people to pick up the slack. Also when Travelers hires a class of 20 people we are lucky if 10 make it out of training and onto the floor. Once new hires are on the floor taking calls we usually loose 2 or 3 more.
We get about 3 emails a week stating "John Doe no longer works for Travelers we wish him well in his future endevors." – less
Very Silo'ed company with tremendous reinvention of the wheel
Sr. Director Enterprise Information Architecture (Current Employee), Hartford, CT. – July 8, 2014
Pros: decent benefits
Cons: management is constantly changing and getting fired.
This probably the worst company with the lowest morale and strategic direction I have ever worked at. They could save millions by spend mere thousands but senior & middle management are bumbling fools.
Senior Personal Lines Insurance Representative (Former Employee), Syracuse, NY – July 4, 2014
Pros: good pay (possibly doe) and ability to achieve bonuses
Cons: negative and stressful position with heavy call volume
In 2008 the entire cultural work environment changed under the guise of company growth and product effectiveness. Truthfully there is a much more sinister reason. The company was bleeding and to stop the bleeding, they changed the environment to become call center based. Promotions, raises and bonuses became more competitive and scarce. At one time – more... this was a great company to work for but they are continuously outsourcing despite how hard you work. It is hard to keep up morale with that type of environment even for management. Unbeknownst to new employees they were hired on with lower pay. Tenure is not a factor when it comes to holidays/vacations or pay increases. The corporation does not treat its employees very well. In addition they now force all employees in service to work a rotating weekend and holiday schedule. – less
Life New Business Specialist (Former Employee), Hartford, CT – June 14, 2014
Cons: commute to and from work
My position held many responsibilities as I worked in three areas of the department as need was required. Most recently worked on premium payments, learned about the different life products offered by the company while processing life insurance applications, and records management. Management made many demands for change throuoght the day, so being – more... flexible and a team player at a moments notice was key. All my co-workers were great to work with, were also flexible, and we all assisted eachother in processing the work. The hardest part of the job was during absences where we had to not only complete our own work but cover for the absent team member. The most enjoyable part of the job was the comradary and the Events put on by the company for us. – less
Medical Provider Appeals Analyst/CSR (Current Employee), Tampa, FL – February 10, 2014
Pros: great company
Cons: no growth
I PROCESS MEDICAL APPEALS FOR WORK COMP. THE UNIT IN WHICH I WORK NEED TEAM LEADERS & LESS MICRO MANAGERS. I HAVE AN AVERAGE OF 98.2% QUALITY FOR MY YEARS OF SERVICE W/COMPANY (I CURRENTLY HOLD THE HIGHEST QUALITY & HAS HELD IT FOR THE PAST 6 YEARS) & I'VE DONE ALL THERE IS TO DO @AN APPRENTICE/TENURED LEVEL. OUR DEPARTMENT IS EXPANDING & THERE ARE – more... GREAT OPPORTUNITIES & HAVE BEEN TOLD THAT ITS NO GUARANTEE THAT I WILL "MAKE THE CUT". MY COWAORKERS ARE AWESOME. THE HARDEST PART OF MY JOB WILL HAVE TO BE; NOT HAVEING THE PROPER RESOURCES TO DO MY JOB. THE MOST ENJOYABLE PART OF MY JOB IS KNOWING WHAT IM DOING & LOVING WHAT I DO. – less