Field Auditor (Former Employee) – No thanks – January 30, 2016
In reference to working within this department, you can expect to be provided unrealistic output requirements. Being paid on a salary basis, expect to spend your nights and weekends as well as any FTO time working to meet the monthly expectations. And if you do not achieve them, you will be placed on warning. Miss them again, and the verbal warning turns to written and so on until you are terminated.
There is no support for newly hired employees in the profession, but who are held to the same guidelines.
There has been a large amount of mid-level management turnover as well. They're jumping off like fleas off of a dog.
Avoid at all costs.
No work/life balance, No managerial support - All decisions based on an excel macro.
I am considered a go to person for assisting with special projects. Learning all lines of business was one of my achievements with Travelers Insurance. The most challenging part of my job was multi-tasking high premium accounts with the same deadlines.
Customer Service Account Representative (Current Employee) – Richardson, TX – January 12, 2016
Answer inbound calls in a Customer-Centric culture where co-workers assist you. Management helps with career pathways and the ability to work from home. Mastering the thousands of answers on the intranet takes time to learn and keeps being updated so it can be different tomorrow. The most enjoyable part is helping others and representing the company in a postive way!
legal (Current Employee) – New York – December 22, 2015
Apply if you don't want to go anywhere in your career don't have family obligations and like to take anti anxiety medication, especially if you enjoy being belittled, judged on your beliefs looks background and if you want to be made feel useless daily! This is your ideal place
Paid time off
Short breaks no flexibility poor management HR policy violations constantly favoritism
Accounting Supervisor (Former Employee) – Richmond, VA – December 16, 2015
I initially was hired as the workforce specialist for the Claim Customer Service site in Richmond VA. This was my first experience with working on a virtual team and management. This caused one of the biggest learning opportunity in my career experience. The virtual team role was new for me and I felt myself drowning. Never afraid to ask for help, I reach out to the site director for guidance and mentorship. I also returned back to school to obtain for BS in Business Management. A typical day would include forecasting, scheduling, planning recommendations requiring gap analysis, technical assistance and system acceptance testing Providing statistical call-center data analysis for daily, weekly, monthly, and yearly report standard, formats and procedures. Delivering presentations and findings for call-center core measurements, statistical data analysis, improvements and control methods to entry level staff, management peers and senior leadership team members. I absolutely adored my virtual team peers and my the site leadership team.
Learning and obatining new skills, team dynamics, job advancement and forward thinking culture
Easy to use. People were amazing. Teams would come together to help others. We started very early and organized out calendars to get to people quickly. I learned that there is something to be learned everyday. I had the most amazing manager who helped me all the time. My co-workers were exactly the same. The hardest part was seeing houses just gone. I enjoyed helping people.
I learned a lot of new computer systems at Travelers.
Agent support operations (Former Employee) – Omaha, NE – December 11, 2015
Travelers gave me the opportunity to succeed and utilize my computer skills in a friendly work environment. A typical day at work would be busy and they would keep you working and the Management was very nice and knowledgeable.
assistant (Former Employee) – PA – November 19, 2015
There was not a lot of help given to me when I started in my position. I was taught by other co-workers but done over the phone since they were located in other parts of the country. The hardest part of my job was finding ways to stay busy. I like to work and I like being very busy and like having great relationships with my boss and co-workers and thrive on my co-workers trusting me to get projects done for them. I feel there is a lack of respect coming from upper management for someone in my kind of position. My manager barely even said good morning to me even on my first day, he definitely was not very approachable either and plays favoritism. There are other employees that work in other locations were fantastic and very helpful when I was I need of instructions. Their benefits package was fair and they are very understanding that sometimes things in your personal life come up that need attention. The job culture was pretty good as well.
great benefits, good vacation/PTO time right from the start
manager has hard time developing a relationship with his Assistant, not a very busy locations for Admin workload, way to much downtime
Working for travelers was a little disorganized due to the dept being new .
Customer Service Representative (Former Employee) – Richmond, VA – November 17, 2015
Other than the role being new to the company , it was a pleasure working with the company. I worked in the call center 8:00am to 5:00pm Monday thru Friday. Handling claims,process claims, received payments for auto , and home policies.