The Dream Job for learning and advancement!
Accounting Supervisor (Former Employee) – Richmond, VA – December 16, 2015
I initially was hired as the workforce specialist for the Claim Customer Service site in Richmond VA. This was my first experience with working on a virtual team and management. This caused one of the biggest learning opportunity in my career experience. The virtual team role was new for me and I felt myself drowning. Never afraid to ask for help, I reach out to the site director for guidance and mentorship. I also returned back to school to obtain for BS in Business Management. A typical day would include forecasting, scheduling, planning recommendations requiring gap analysis, technical assistance and system acceptance testing
Providing statistical call-center data analysis for daily, weekly, monthly, and yearly report standard, formats and procedures.
Delivering presentations and findings for call-center core measurements, statistical data analysis, improvements and control methods to entry level staff, management peers and senior leadership team members. I absolutely adored my virtual team peers and my the site leadership team.
Learning and obatining new skills, team dynamics, job advancement and forward thinking culture