FINANCIAL SERVICE REPRESENTATIVE 2 (Current Employee) – Antioch, CA – January 27, 2017
Travis Credit Union really cares about the financial well being of their members. A typical day at work consists of helping/assisting members with loan quotes and questions. Finalizing them on the spot or scheduling a time to finalize with them. I have learned so much about the Real Estate world. I am very knowledgeable on Conventional, FHA and VA loans. Our workplace culture was to always communicate with one anther any time you have an appointment set up with a member, so the other reps can be available to in coming members. The hardest part of the job is to make outbound calls, since there wasn't time in the day to do so. The most enjoyable part of the job is to be able to assist members with their financial needs. To be able to see them happy once I was able to save them money or help them get into a new home.
Customer Service Representative (Former Employee) – Vacaville, CA – January 4, 2017
Your slammed with learning so much in a call center environment with an emphasis on someone getting on the phones a asap after two weeks into training when you need an average of four to understand their products and applications. You get calls and still really dont know if you can assist since the training is rushed. Ok to work for..people seem to size you up but there is floor support when you need it. Just uncomfortable to want to stay.
Good atmostphere, loyal members and caring employers
Teller & Customer Relations (Former Employee) – Travis AFB, CA – October 24, 2016
This was a great place to work! The hours were good, the employers cared about their employees and the overall atmosphere and attitude was very positive. They provide great and continuous training and support, plus opportunities to grow within the company.
Teller (Former Employee) – Vacaville, CA – June 17, 2016
The company is fantastic. The Vaca Commons branch is with out a doubt best branch because it has the best people! They have very good benefits and reasonable pay. They do a very good job in training their new recruits. The main thing with the job is don't mess up a lot, other then that your golden.
MSR Rep II (Current Employee) – Vacaville, CA – May 26, 2016
Typical work day is providing service to members with their account questions, online banking, loans, etc. Co-workers are great, but zero room to advance unless you are favored by management. I used to put a lot of effort into my position and seek other duties in my department but my effort now is to find a different opportunity elsewhere. If management in your department knows it's about favoritism but doesn't bother addressing it because nothing can be done, it's not a good workplace especially if you have experience to advance.
Collection Clerk (Former Employee) – Vacaville CA – July 30, 2015
Collections is a very fast paced job and can be very stressful at times. Collections is a very rewarding job if one can adjust to the strict policy and guidelines of the government laws in the protection of both the company and consumer.
Teller#2 (Former Employee) – Concord, CA – June 9, 2015
I would have never left this job if I didn't have to move over five hours away for it for my spouses career. I was there almost four years and had many opportunities to advance myself. Employees got along really well and spent much of the time together outside of working hours. Even management to the president of the company are wonderful and friendly people that will remember your name. The pay and benefits were wonderful which made it hard to complain about the day to day stresses of a banking environment. Which was mostly nothing because TCU doesn't have sales pressure like the big banks. They really care about they're members. And the members are great as well. Not a bad this to say at all. Hopefully, I will find a career similar to this.
Benefits, Pay, Environment, Company as a Whole, Coworkers
Not all TCU branches are the same. Some more uptight.
Member Service Representative II (Former Employee) – Vacaville, Ca – February 24, 2012
Never met a bunch a group of people who love to tell on each other. I thought I was in a professional environment. Felt like kindergarten. They adopted this love it or leave it attitude. They care for you as much as they say they do. One positive is they do give you good benefits but not worth it if you have to deal with management. Blind leading the blind. Funny how you have a group of upper management with only a handful have college educations running a billion dollar credit union.