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TRG Customer Solutions
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75 reviews

TRG Customer Solutions Employer Reviews

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Compensation/Benefits
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Terrible Place
Internet Technical Support Representative (Former Employee), Charleston, WV – June 14, 2013
Do not work here! You have been warned! For every caring, competent employee, there are 4 who shouldn't have graduated high school and many of these bad ones are in positions of power. Work some place else.
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Troubleshooting, incoming calls
Technical Support Representative (Former Employee), Hampton, VA – June 11, 2013
Pros: mandatory 40hours+
Cons: n/a
•Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
•Improves client references by writing and maintaining documentation.
•Participates in development of client training programs by identifying learning issues; recommending instructional language.
•Accommodates client disabilities by recommending – more... devices and techniques.
•Avoids legal challenges by monitoring compliance with service agreements.
•Improves system performance by identifying problems; recommending changes.
•Updates job knowledge by participating in educational opportunities; maintaining personal networks.
•Accomplishes information systems and organization mission by completing related results as needed. – less
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Horrible
Handing all supervisor escalations (Former Employee), South Charleston, WV – May 30, 2013
I cant even begin to explain this place. Just avoid at all cost.
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stressful
Customer Services Representative (Former Employee), PA – May 20, 2013
Pros: old supervisor where excellent
Cons: played games
If you didn't make the quote you was sent home. An they was always changing the rules there also. Healthcare was out rageous.
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Not a bad company to work for considering the job.
Apple Advisor (Former Employee), Bend, OR – May 11, 2013
Pros: company picnics were nice
Cons: sitting in front of a computer for 8 hours a day.
the corworkers are what make it fun. other then that this place will steal your soul.
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TRG was Verizon
Customer Service Rep (Former Employee), Hampton, VA – May 2, 2013
When it was verizon, it was awful. But i heard everything changed now.
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I liked did not like the way some of the head people conducted business
Tier 1 Technical Support (Former Employee), Hampton, VA – April 23, 2013
Learned how to troubleshoot iPhones
Learned how to work with a Mac computer
Co-workers were very helpful
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Surveys are monotonous and Good people to work around
Customer Service Rep (Former Employee), Bend, Oregon – March 29, 2013
Pros: the star abc program was the best thing they had going for them.
Cons: raises were taken away and as far as i know they still aren't given.
Before it was TRG Customer Solutions, it was iSky. Some days were quicker than others. after a little over a year I became a Quality Assurance Director listening to calls and grading them and then sitting one on one with the agent. after a while of that I was given the title of an Assistant Team Lead, This brought new objectives and goals which made – more... work more enjoyable, and pushed me to be even better with more responsibility and needing to be an excellent example to others. I learned more about being a good customer service rep, being able to deal with difficult customers, being able to be a leader and an example to others. I was able to learn how to use multiple programs on the computer that I haven't used before. My great skill of Memorization came in quite handy with the survey script to be able to start multi tasking on the job and was able to use it for many of the years that I was there. The best boss I have ever had took me under his wing as an Assistant Team Lead, he saw my potential to get the job done and to be a good leader and example to other agents. My co-workers or the majority of them were all easy to work with. The hardest part was a while after the company turned it's contracts to TRG Customer Solutions Jobs started to dwindle, we lost good managers, and co-workers as time went on, we started to get less records to take surveys because TRG sent them to other companies in the united states and off shore. I still kept my ATL title and responsibilities but was also doing multiple other jobs in the company to keep me working. After a short time TRG declared no more raises until further notice. we lost a couple more good managers and co-workers. Then we lost our biggest contract and I got shifted over to DTE for a year, after that ended and it got sent to a new company, I was put back on another Vehicle Survey Job that was still available, and lost my ATL responsibilities, I still had my title and I would help with keeping the manager informed of any problems with the system but that was about it. Although I was grateful for being able to keep my job, soon after, my boss was let go and it hit quite a few people pretty hard including my new team manager, she did a great job as well but we all knew it wasn't the same. the last years of working at TRG were tolerable but difficult. The most enjoyable part of the job was the projects I was sent on during my ATL time, It was new every week. I also enjoyed having lunch with my fellow Team Leaders and we would talk about everyday life or even think of more ways to make it more enjoyable for the agents, we had contests every other month or so to push them to work more hrs or to get perfect performance awards. We also had a STAR ABC program about 6 months after I was hired. At first I wasn't into it and I was mediocre at best, my mindset at that time was to just do my job and get through the day. It all changed when my new boss took over and saw my potential and pulled me to the side and said I could do so much more and be so much better, with those encouraging words I was able to be a Top performer the rest of the time that the STAR ABC program was available, and became the ATL I mentioned before. – less
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a lot of encentments and oppertunities for advancment
customer care/ billing (Former Employee), Elkins, WV – March 28, 2013
Pros: lots of bonuses, and prizes
Cons: angry customers, repetive work
you answer calls all day and help customers solve there billing problems and offer products to customers. a lot of rewards, very fast pass training needs to be improved and extended, must be able to keep your cool a lot of anger callers it will be your job to calm them down,
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Unorganized and unprofessional I
Customer Service Representative (Former Employee), Hampton, VA – March 23, 2013
Pros: you are paid for working there
Cons: short breaks, unprofessional rude and nasty staff, unorganized and no knowledge of the client
Unorganized , unprofessional, rude and nasty staff they have no knowledge about the job the pay is not good and the pay schedule is awkward, and you don't get a full 15 minute break
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TRG
Inbound Sales/Customer Service Rep (Former Employee), Hampton, VA – March 18, 2013
Typical call center, good pay but very little job security.
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Workplace
HSI Technical Support/Sales (Current Employee), Charleston West Virginia – March 15, 2013
the job itself is not stressful. the people that you work for are awful and shady. I regular work day is receiving calls from customers mostly frustrated because their internet is not working. Troubleshooting is not hard to do with the training and systems you can use to walk you through each step and situation.
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Nice group of people I miss the pot luck
Produce sales for Verizon and direct television (Former Employee), Hampton, VA – March 11, 2013
Pros: weekly competitions, flexible scheduling, down to earth everyday people.
Cons: if u do not want to become popular might not be the job for you.
I went to work with the demeanor of sales. What I learned is how to make and keep customers by using the specific guidelines of the company. The management loved me, and my co-workers were cool. To talk to customer and sell them something at a higher price than the competition was challenging,but once the get flawless service,and the speed that we offered – more... they could not resist. The most enjoyable part about the job was that feeling of working with a winning team,and the bonuses!!! – less
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What I learned
Customer Service Associate (Former Employee), Bend, OR – March 5, 2013
Pros: great break times, wonderful co-workers and a great boss.
Cons: rates and pay.
I learned that team work is important as well as speed and cosistancy in taking documentation. My typical day is making calles taking notes and answereing questions. I like the managment and my co workers were awesome and helpful. The hardest part was keeping my rate up and having enough records to call in that day. I liked my boss she was so great.
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Bendtechnicaladvisor – March 13, 2013

I have an amazing team manager. She thanks us for our work, walks around the floor and checks in on how we are doing. Even if your not on her team, she is ONE of the nicest people at the company. She helps me like my job, interact with people I work with and encourages me. Even talked to me about moving up in the company. LISTEN UP MANAGEMENT... she makes us want to keep smiling and do our best. It's nice to have someone believe in you! Not like some who clearly hate their job

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if you like selling things... this is for you.
Customer Service Representative (Former Employee), Indiana, PA – March 5, 2013
i hated this job. Managment was horrible. they only perk was meeting interesting people.
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its ok
Technical Support Advisor (Current Employee), Spring Hill, TN – February 28, 2013
Pros: pay day
If you want a set schedule to fit YOUR needs. You can forget about it.
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Typical Vendor Call Center Environment
Operations Manager (Former Employee), Pittsburgh, PA – February 25, 2013
TRG provides customers world wide with both inbound and outbound call solutions.

It's not a bad place to work, but it's not the best. The corporate culture surrounds hitting the bottom line, as it should. However, there is plenty of time for developing a "best place to work" mentality. And they do try.

Bottom line is if you thrive in a call center – more... environment, TRG might be the place for you...if not, I would keep looking. – less
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Fast paced, stressful job
Supervisor (Former Employee), Elkins, WV – February 19, 2013
Pros: good hours, and good pay
Cons: very loud, lack of communication
A lot of being screamed at and pushed to sell sell sell.
sales goals must be met
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Call center that needs better operations management
Supervisor of Operations (Current Employee), Indiana, PA – February 15, 2013
Pros: the opportunity to receive an incentive bonus monthly
Cons: demanding long hours and working til 10:30pm nightly
This company would be a great place to be employed; however the upper operations management can be at times degrading and not very motivational. I've learned a lot from this company pertaining to sales, customer service, and how a business runs. My co-workers as in the other supervisors are pleasant to work with; however the operations manager at times – more... can be unbearable. The hardest part of the job was to keep my reps inline when it comes to policy since there were some supervisors that let their own reps do whatever they wanted to even if it was against policy. The most rewarding part of the job is having the number one team out of several call centers with posted revenue, and posted metrics per 100 as a result of hard work and dedication. – less
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Fun and laid back place to work
Inbound Technical Support and Customer Service (Former Employee), Spring Hill, TN – February 14, 2013
Pros: great pay, friendly employees, good benefits, sit down job
Cons: excused absences count the same as unexcused absences
A day at work at TRG included going to your station everyday and taking calls from customers. We would help them solve their technical problems and provide customer service when needed. My co-workers were great. Everyone there got along and we always helped each other on calls if we were stuck. It really was a team effort there. My favorite part of – more... the job was helping the customers. Whenever I could solve a problem and hear how happy they were over the phone and thanked me it really made me feel good. If a customer was really upset and I was able to change that, it was a good feeling. I loved talking to the customers. We would talk while I was trying to help them troubleshoot and we would joke around and get to know each other. I also loved the great people I worked with. It made my job a lot easier and enjoyable to want to come to everyday. My managers were great people. My main one interacted with us like a friend and helped us try to get better. Our Quality manager was very sweet and always very helpful. The hardest part of the job were the rare times we may not be able to help a customer. – less
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About TRG Customer Solutions

TRG Customer Solutions offers a unique blend of onshore, nearshore and offshore strengths. We bring decades of experience in designing – Read more