TRG Customer Solutions Employer Reviews

Horrible benefits... I had dental that I couldn't even use .... They expect you to work 11hrs if you dnt meet the revenue for that day... They claim its mandatory. They also expect you to work on your day off if you dnt meet revenue. They dnt care about your life, just as long as you make there money. I hate this company!!

From day one we were told all the different ways we would be fired. That we were the replacements for the reps on the floor and that they were made aware of that everyday we walked into the classroom. A lot of the people in my training class were led to believe they were taking a customer service position when in reality it was a sales job. The supervisors – more... if you can call them that, no NOTHING at all and have to pull other agents off of the phone to help. They degrade people via bullhorn for not getting sales and cheat you out of money. Not to mention during training our systems were constantly down so when we became production we knew nothing other than how to answer the phone. I could go on and on but I'm limited on the space I have here. – less

GOOD PAY BUT THE COMPANY ITSELF SUCKS. DOES NOT UNDERSTAND THE MEANING OF FAMILY AND COULD CARE LESS ABOUT ITS EMPLOYEES.

This is a door to door sales position. You will work numerous hours outside in the elements. However you can make a ton of money if you are dedicated. Management here is not very good. Fractured communication and results when going to superiors. Didn't really feel as if the company cared about me as an employee. They just wanted sales at all costs.

A typical day at TRG is very busy and upbeat.
I learned how to go through the systems that TRG had to use to help customers every day.
Management was decent
The co-workers were great, always trying their best to help anyone who needed help.
The hardest part of the job was going through the systems,
The most enjoyable part of the job was being able to – more... get a satisfactory remark from the customers. – less

It was efficient for when I needed it and the structure of the company was good.

Can we say HIGH TURN OVER!!! They can use help in the planing and organizing of the hiring aspect. People are nice though.

A lot of experienced people available to help you when you need. Daily bonus available, and there is also a good benefit package. I learned enough in my training so that my first day alone i was very comfortable. Staff members are encouraged to pursue advancement within the company. All positions are full time positions.

A typical day would consist of four hours on the phone at call center a lunch break and another four hours interacting with customers, I have learned that we are all consumers. My co-workers are really helpful when it came to handling different situations with customers and them giving feedack. The hardest part of jo would have to be when customers – more... are very irrate and disrespectful. However, the most enjoyable part of the job was being able to assist customer with uderstanding products and services – less

most of this job was great fun fast pased normal call center environment manag. was very poor

TRG is a wonderplace to work. THey just need a few changes to make it better. Employees need more initative to sell certain items.

Great co-workers and easy to learn and grow with the company. I have learned customer service, reporting, analyzing data, and how to motivate employees.

I had no issues working at this place. The only thing I did not care for are the shift bid, but fortunately I always got the shift I bid for, or close to it.

I enjoyed this job and who I worked with but it is not what I wanted to do the rest of my life.

I was promoted from cusomer service rep. to sales agent, I learned how to make sales and to process them

Not a very secure job.
very unorganized.'
Coworkerss are loud and rude.

the job enviroment was nothing fabolous we workeed 12 hhours at time with only 2 10 minutes breaks and a hour lunch

a lot of management issues, I felt like my time was wasted because right after my training class was over I was informed I going to be laid off.

spent a month of training
trouble shoot high speed internet issues
answering phone calls

A typical day at work begins when your 15+ programs are loaded and ready on your computer, you are logged into your phone, and your headset is on. Then, the calls come rolling in with customers who have problems with their billing, their telecommunications services, or both. You must provide these valued customers with top-notch customer service, answer – more... their questions, and make sure that you offer them additional products or services that fit their needs and budget. You must do these things, on average, within seven minutes. While you are in the midst of caring for your customers, you will experience supervisors reminding your team of your handle-time goals, sales goals, and tapping into your phone to listen to you and coach you through your calls. It is energetic, fast-paced, and often stressful. The most difficult part about working for TRGCS is answering to the internal management of TRGCS, as well as following the guidelines set forth by the client. Often, you will find that these things appear to be at odds. If you are there long enough, you will learn how to win people over, to calm angry customers, to perfect a sales pitch, and to multitask. The best part of the job is when you land a sale and have the sense of accomplishment and pride for being able to boost your team one unit closer to their daily sales goal. – less