Pros: you learn how to sell, multitask, and perfect your customer service.
Cons: you have very little job security.
A typical day at work begins when your 15+ programs are loaded and ready on your computer, you are logged into your phone, and your headset is on. Then, the calls come rolling in with customers who have problems with their billing, their telecommunications services, or both. You must provide these valued customers with top-notch customer service, answer – more... their questions, and make sure that you offer them additional products or services that fit their needs and budget. You must do these things, on average, within seven minutes. While you are in the midst of caring for your customers, you will experience supervisors reminding your team of your handle-time goals, sales goals, and tapping into your phone to listen to you and coach you through your calls. It is energetic, fast-paced, and often stressful. The most difficult part about working for TRGCS is answering to the internal management of TRGCS, as well as following the guidelines set forth by the client. Often, you will find that these things appear to be at odds. If you are there long enough, you will learn how to win people over, to calm angry customers, to perfect a sales pitch, and to multitask. The best part of the job is when you land a sale and have the sense of accomplishment and pride for being able to boost your team one unit closer to their daily sales goal. – less