lack of communication between departments, managers of the phone room don't even know work flow or procedures in the department they are managing, Workers are blamed for anything a patients states with no investigation. Pt can't state you cussed them out with no proff and they will blame it in you with out asking you about the situation. They determine the outcome of a complaint before they talk to the employee about what happened. They do random layoffs every 6 months. There is no support from managers for any issues that occur. Patients have no consequences for their negative actions at this clinic, they feel the pt is always right, even when they a cussing you out because you are an appointment scheduler and no a medicine refill person.
learned alot on my own
random layoffs every 5 months